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Gift Shop Manager Resume Example

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GIFT SHOP MANAGER
Summary

Focused and diligent Retail with over 20 years maintaining seamless business operations. Smoothly administer budgets, train staff and monitor procedures to maximize efficiency and balance objectives with operational requirements.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Customer-focused Cashier Team Lead with driven work ethic and documented record of excellent guest service. Friendly with strong communication and interpersonal skills to maintain loyal business. Offering great problem-solving skills to quickly address customer questions and concerns.

Skills
  • Compensation/benefits administration
  • Goal setting
  • Supervision and training
  • Cost analysis and savings
  • Profit and loss accountability
  • Recruiting and Hiring
  • Purchasing and planning
  • Schedule management
  • Employee development
  • Sound judgment
  • Customer Service
  • Security systems
  • Product Pick
  • Inventory Management
  • Team Management
  • Relationship Development
  • Stock Rotation
  • Supervision
  • First Aid/CPR
Experience
Gift Shop Manager
Canon City, CORoyal Gorge Route Railroad/Jan 2018 to Apr 2020
  • Boosted profit opportunities, conducting cost, schedule, contract performance, variance and risk analysis procedures for corrective action.
  • Supervised performance of five plus workers, with goals of improving productivity, efficiency and cost savings.
  • Mitigated operational risk, compiling performance, financial, headcount and AUM data to forecast outlook.
  • Ensured supply met demand by overseeing all merchandising decisions, replenishment and inventory management.
  • Established departmental performance goals, set timeline targets for sales team and trained new employees.
  • Secured contract with tourist industry vendor to supply all materials and services at competitive prices.
  • Managed and improved various procedures, including requirements, gaps analysis, training and development and new program rollout.
Retail Sales Assistant
Canon City, COStamp Of Excellence/Jan 2000 to Nov 2018
  • Provided every customer with professional and polite support for sales and service needs.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Bagged, wrapped and packaged purchases according to customer needs.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Prevented store losses by leveraging awareness, attention to detail and integrity to identify and investigate concerns.
  • Employed strong relationship-building skills and consistent follow-through in every aspect of work to improve customer satisfaction.
  • Managed cash register operations using POS system including processing sales and returns.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Caregiver
Canon City, COSelf/Jan 2015 to Jan 2017
  • Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Documented patient intake and dietary requirements and assisted with feeding.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Helped clients handle all personal needs, from simple cleaning and daily exercise to bathing and personal grooming.
Retail Assistant
Buena Vista, COThe Trailhead/Jan 2008 to Mar 2013
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Prevented store losses by leveraging awareness, attention to detail and integrity to identify and investigate concerns.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Bagged, wrapped and packaged purchases according to customer needs.
  • Worked with off-site locations to find desired items for customers.
  • Provided every customer with professional and polite support for sales and service needs.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
  • Assisted average of 250 customers per day in finding or selecting items.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Managed cash register operations using POS system including processing sales and returns.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Proactively engaged shoppers, providing assistance and information on merchandise and product features.
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Drove sales by successfully employing strategies such as upselling and cross-selling.
Education and Training
High School DiplomaAztec High SchoolMay 1998Aztec, NM
CMT: Massage TherapyCollins School of Massage Jan 2007Colorado Springs, CO
Occupational Therapy AidPenfosterJan 2000Online
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Resume Overview

Companies Worked For:

  • Royal Gorge Route Railroad
  • Stamp Of Excellence
  • Self
  • The Trailhead

School Attended

  • Aztec High School
  • Collins School of Massage
  • Penfoster

Job Titles Held:

  • Gift Shop Manager
  • Retail Sales Assistant
  • Caregiver
  • Retail Assistant

Degrees

  • High School Diploma
    CMT : Massage Therapy
    Occupational Therapy Aid

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