Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Results-oriented, motivated to exceed expectations and deliver exceptional service. Resourceful professional with history of increasing sales and decreasing shrinkage and loss. Regularly exceeds sales and productivity objectives.

Skills
  • Customer assistance
  • Effective customer upselling
  • Training and mentoring
  • Cash management
  • Loss prevention
  • Issue escalation
  • Record keeping
  • Customer service
Experience
02/2022 to Current Sales Representative Curaleaf | Battle Creek, MI,
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Contacted new and existing customers to outline benefits of products.
  • Monitored customer order process and addressed customer issues.
  • Fostered relationships with customers to expand customer base and retain business.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.
  • Demonstrated product features to align with customer needs.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Developed key customer relationships to increase sales.
  • Created successful strategies to develop and expand customer sales.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Pursued and generated customer leads as well as engaged in follow up activities to gain new client accounts.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Listened to customers to understand needs and refer to optimal services.
  • Kept accurate and detailed client records comprised of demographics, client contacts and follow-ups.
  • Negotiated and secured contracts with key clients.
  • Answered incoming telephone calls to provide store, products, and services information.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Offered product and service consultations and employed upselling techniques.
12/2021 to 01/2022 Healthcare Contractor Dominion Enterprises | Sioux Falls, SD,
  • Fostered relationships with customers to expand customer base and retain business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
10/2021 to 01/2022 Store Associate Cache Creek Casino Resort | Brooks, CA,
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Drove sales by successfully employing upselling and cross-selling strategies.
  • Increased customer service feedback scores by delivering outstanding service to customers daily.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
  • Recruited, hired and trained new staff to develop with excellent product knowledge
  • Offered coupons and special deals to increase quantity of customer spending.
  • Responded to customer questions about products and services.
  • Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Helped customers by answering questions and locating merchandise.
  • Managed cash register operations using POS system and processed sales and returns.
  • Greeted customers upon entrance and handled cash and credit transactions.
  • Put new merchandise on shelves and racks in attractive arrangements.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Assessed conflicts and identified solutions for clients promptly.
  • Assisted in ringing up sales at registers and bagging merchandise.
  • Helped customers select products best fitting personal needs.
  • Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Initiated friendly conversation with customers to determine level of assistance required.
08/2021 to 10/2021 Customer Service Representative Fogo De Chao | Denver, CO,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Made outbound calls to obtain account information.
  • Answered 450+ inbound calls per day and directed to individuals or departments.
  • Set up and activated customer accounts.
  • Upheld privacy and security requirements.
  • Exceeded company productivity standards on consistent basis.
01/2018 to 05/2021 Gift Shop Clerk Rustlers Rooste | City, STATE,
  • Kept shelves stocked and well-organized to maximize customer sales.
  • Accepted and processed credit and cash payments, making correct change from cash register drawer.
  • Operated cash register with proficiency during high-volume shopping times.
  • Responded effectively to customer questions and inquiries and provided information regarding products.
  • Processed sales, returns and exchanges using POS register system.
  • Adhered to top-quality client servicing standards to promote overall satisfaction.
  • Greeted customers promptly and responded to questions.
  • Maintained work area in clean and neat manner.
  • Cleaned and stocked front end areas, including register changing tapes and ribbons.
  • Complied with cash handling procedures to meet regional cashier variance policy.
  • Welcomed customers, offering assistance to help find store items.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Processed customer payments quickly and returned exact change and receipts.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Built and maintained productive relationships with employees.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
  • Helped customers find store locations and complete purchases.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
  • Stayed up to date on current item discounts to support promotions.
  • Counted product stock to maintain inventory records.
  • Resolved customer complaints and escalated worsening concerns
  • Received product orders, unloaded merchandise and arranged store stock into appealing displays.
  • Prepared Cotton Candy and salads
  • Restocked any areas with silverware, straws, napkins and condiments.
  • Cross-trained in Hosting and Waiter Assistance roles in order to provide skilled backup for team members.
01/2018 to 05/2021 Hostess Company Name | City, State,
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
  • Directed customers to bar area in high-traffic times to maintain satisfaction and increase drink sales.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Tracked seated guests and available seating using Yelp Waitlist
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.
  • Offered preferred tables and other special accommodations to VIP customers.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
01/2018 to 05/2021 Salad Artist Company Name | City, State,
  • Scrubbed equipment, tables and encounters to meet cleanliness standards.
  • Collected and returned dirty dishes to kitchen to help team stay ahead of demand.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Improved operations by working with team members and customers to find workable solutions.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Handled all delegated tasks, including making salads and restocking the salad area.
Education and Training
Expected in 07/2021 High School Diploma | Grad Solutions, Online, GPA:

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Resume Overview

School Attended

  • Grad Solutions

Job Titles Held:

  • Sales Representative
  • Healthcare Contractor
  • Store Associate
  • Customer Service Representative
  • Gift Shop Clerk
  • Hostess
  • Salad Artist

Degrees

  • High School Diploma

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