Highly effective in promoting a positive, productive environment. Conscientious and through with detail. Equally effective working independently and in cooperation with others. Highly motivated to achieve set goals. Curious, quick learner; willing to get involved. Skilled and thorough in analyzing problem situations and finding creative solutions. Good eye for detail; well organized, skilled in setting priorities.
Directed the back-office service team, obsessed over accuracy, and made sure that service experience met customer expectations. Worked on a team making sure 12-24 Geniuses had the support, knowledge, and resources required to maintain turn around time, complete repair tasks, and keep the Genius Room organized as new repairs and products arrive. Maintained constant contact with the management and leadership teams, sharing data about the status of repairs and processes.
Provided insightful advice and friendly, hands-on technical support to customers. Quickly diagnosed product issues on the spot, explaining situations with patience and empathy. Offered solutions to quickly get users up and running again. Fulfill Apple's service commitment with style, speed, and skill.
Created energy and excitement around Apple products, providing the right solutions and getting products into customers' hands. Discovered customers' needs and with the support of store team members,matched those needs with the right products.
Led a team in a food service establishment. Directed money management, deposits, POS system, schedule making, product inventory control, and ordering.
Organizing and coordinating group parties for an entertainment party company. Managing groups of 30+ and assisting with set up, problem solving, and resolving customer service issues. Personally worked with young children to adults.
Sale and preparation of food. Set up and restock supplies. POS transactions and assisting in closing and opening store.
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