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General Store Manager Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.

Customer-oriented Store Manager offering over [Number] years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Reliable Store Manager with [Number] years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams.

Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.

Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach.

Seasoned [Job Title] with exemplary skills in [Skill] and [Skill]. Energetic professional with engaging personality and service-driven background. Trained in operations management and [Area of expertise].

Skills
  • POS systems operations
  • Customer relations
  • Store operations oversight
  • Store opening and closing procedures
  • Reliable
  • Team-oriented
  • Staff training and development
  • Employee supervision and motivation
  • Program implementation
  • Risk management
  • Outstanding communication skills
  • Retail inventory management
Experience
05/2020 to Current General Store Manager Dairy Queen | Cedar Park, TX,

I operate our Company's unique specialty concept store called Dearborn Market and Garden Center. I oversee approx 130 associates that work within a retail food market, retail garden center, and farm. Dearborn produces our own brand of prepared foods, plants, flowers, and produce products that are sold on site and in over 40 ShopRite Supermarkets. I am ultimately responsible for the overall profitability of the retail spaces and adherence of all company policies on the property.

04/2017 to 05/2020 Assistant Store Manager Columbia Sportswear Co. | Johnson Creek, WI,
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
06/2013 to 04/2017 Human Resources Manager City Of Denver | Library, PA,
  • Decreased workers' compensation claims by working closely with employees to promote safety.
  • Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
  • Solely responsible to hire and staff a store location that required approximately 320 associates.
08/2003 to 06/2013 Customer Service Manager Persevus Veteran Careers | Buffalo, NY,
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Evaluated and authenticated returns, exchanges and voids.
  • Interviewed, hired and trained new quality-focused customer service representatives.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Oversaw and assessed customer service staff activities to provide personnel with regular performance-related feedback.
  • Addressed and mitigated escalated situations to meet organizational objectives and drive customer satisfaction ratings.
  • Evaluated employee job performance and motivated staff to improve productivity.
Education and Training
Expected in 02/2013 Human Resource Program | Human Resources Development Middlesex County College, Edison, NJ GPA:
Expected in 06/2005 High School Diploma | Edison High School, Edison, NJ GPA:

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Resume Overview

School Attended
  • Middlesex County College
  • Edison High School
Job Titles Held:
  • General Store Manager
  • Assistant Store Manager
  • Human Resources Manager
  • Customer Service Manager
Degrees
  • Human Resource Program
  • High School Diploma