Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

GENERAL MANAGER well-versed in shrinkage control, inventory management and financial leadership. Talented leader with innovative approach to serving customers and achieving business goals. Focused on maintaining business sustainability in face of evolving market conditions and customer preferences. Diligent with over 4 years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional inventory management, loss prevention and vendor negotiation performance. Focused Store Manager versed in all aspects of running retail establishment including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.

  • Employee supervision
  • Stock management
  • Training and mentoring
  • Project management
  • POS systems operations
  • Customer relations
  • Store operations oversight
  • Store opening and closing procedures
  • Employee supervision and motivation
  • Root cause analysis
  • Retail inventory management
  • Accurate cash handling
  • Employee training
  • Outstanding communication skills
  • Sales professional
  • Program implementation
  • Shift checklists
  • Staff training and development
  • Team-oriented
  • MS Office proficient
  • Operational budgeting
  • Risk management
  • Reliable
07/2016 to Current General Store Manager Vera Bradley, Inc. | Saint Louis, MO,
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Secured store perimeter and enforced safety procedures to minimize losses and protect assets.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Fostered healthy team environments to promote collaboration and boost productivity.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Maintained current accounts and deposited funds to keep on-site cash low.
  • Hired and trained 70 employees for expansion store.
  • Reduced process lags by effectively managing 10 associates to ensure optimal productivity.
  • Established membership loyalty implementing rewards program to drive client retention.
  • Assisted negotiation with vendors and suppliers to reduce cost by 10%.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Diminished total loss by 10% by implementing effective operational improvements.
  • Maintained adequate temperature and humidity in stockrooms to preserve product freshness and quality.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Increased profits 20% by restructuring store layouts to enable efficient inventory management and performing financial planning and sales metric analysis.
  • Oversaw all store operations while generating $400000 in monthly sales.
  • Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
  • Boosted sales by 20% by cultivating customer rapport and delivering superior customer service.
  • Updated store pricing, signage and merchandising to promote specials, sales and discounts.
  • Implemented succession planning by training and developing 10 associates into leadership positions.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Improved store status by implementing process improvements and identifying performance gaps for corrective action.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Corrected operational discrepancies by developing and executing process improvements.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Oversaw POS operations and cash management to reduce errors.
02/2013 to 06/2016 Procurement Manager Iterable | New York, NY,
  • Sourced and vetted potential suppliers to provide quality goods on consistent schedules.
  • Developed and executed long-term supply strategy based on sound cost modeling and supplier assessments.
  • Built and managed successful team of buyers to handle in quarterly purchases.
  • Conducted regular make or buy analyses to determine most cost-effective method for obtaining necessary materials.
  • Managed continuous improvement strategies by employing Lean approaches.
  • Collaborated cross-functionally to correct supplier nonconformance issues and improve process capabilities.
  • Coordinated importation of items via ocean and air, including custom clearances by implementing [Technique].
  • Located and vetted vendors, established good relationships and negotiated contracts.
  • Determined recurring business needs and maintained necessary inventory levels.
  • Formulated and implemented annual purchasing plans and contracts, covering OEM, import, ingredients, materials and equipment.
  • Settled complex new and existing agreements or statements of work, including requests for information or requests for proposals.
  • Established cross-functional team that exceeded benchmarked order management metrics and reduced average purchasing cycle times time year-over-year.
  • Generated 10% reductions in material expenses by improving tracking, supplier and vendor contracts.
  • Negotiated new and existing agreements or statements of work of greatest complexity, including requests for information or requests for proposal and reverse auction generation and facilitation.
  • Implemented robust inspection policies to check the quality of all incoming products.
  • Managed purchases, receipts and documentation of finished goods, materials, packaging and ingredients for submission in [Timeframe] reports.
  • Tracked and approved procurement plans and inventory levels.
  • Developed and managed cost reduction and waste elimination policies.
  • Applied effective marketing concepts to increase revenue.
  • Facilitated efficient purchasing and resource availability through monitoring and oversight of all company inventory.
  • Led initiative for new purchasing protocol proposal and implementation which facilitated monitoring and improved budget allocation of [Type] requests.
  • Recruited and interviewed highly qualified candidates to fill vacancies.
  • Negotiated contracts with outside providers to minimize costs to company and customers.
  • Conducted market research to determine appropriate pricing.
  • Established training programs.
  • Sourced new vendors for purchasing needs.
  • Built competitive bidding environment with broad range of suppliers.
  • Determined pricing schedules.
  • Introduced new incentive and recognition supplier programs.
  • Selected and negotiated contracts with supply vendors to obtain top-notch pricing on materials and items.
  • Prepared professional presentations.
  • Worked with shipment companies to manage distribution.
  • Sourced well qualified candidates.
  • Managed team of 40 direct reports.
  • Expedited distribution of materials to locations.
  • Cultivated new vendor relationships using dynamic communication and negotiation skills.
  • Led initiative for new purchasing protocol proposal and implementation.
  • Designed pricing models for quotations.
  • Collected operations data and created spreadsheets detailing trends.
  • Assembled and prepared new purchase order contract folder with all related documentation.
  • Evaluated staff performance against expectations.
  • Monitored weekly, monthly and quarterly achievement goals.
  • Collected documentation to assemble new purchase order contract folders.
  • Created new sales and marketing strategies to drive growth.
  • Maintained appropriate inventory levels to meet personnel and corporate needs.
  • Obtained quotes from various suppliers to determine most cost-effective purchasing options.
  • Negotiated and managed vendor contracts.
  • Executed successful events and trade shows.
  • Led department meetings to build team cohesiveness and coordinate projects
  • Managed vendor contract negotiation to foster optimal terms and conditions.
  • Progressed through various purchasing, warehousing and leadership roles.
  • Oversaw bidding processes.
  • Organized and prioritized projects.
  • Expeditiously and effectively resolved purchasing claim issues.
01/2011 to 01/2012 Call Center Representative Kinston Community Health Center | Kinston, NC,
  • Resolved average of 100 inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Documented customer inquiries and feedback, including service delivery suggestions in company database.
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Improved call management database 10% by frequently changing and updating customer contact information.
  • Used prescribed call lists to place up to 50 calls per day in fast-paced environments to maintain the conversion rate.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Completed up to 60 outgoing calls per day according to assigned call list.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Achieved or exceeded 100% satisfaction rating on consistent basis.
  • Explained key information regarding products and services to customers to encourage informed decision-making.
  • Processed customer account changes using SAP
  • Handled escalated customer service concerns from CSR and CSR to preserve revenue streams from key customers.
  • Documented conversations with customers to track requests, problems and solutions.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Consulted with customers regarding products or concerns needs, addressing type of concerns.
  • Promoted [Product or Service] offerings to drive growth and exceed benchmarks.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education and Training
Expected in 04/2010 GED | SRI CHAITANYA COLLEGE, Hyderabad, India, GPA:

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  • General Store Manager
  • Procurement Manager
  • Call Center Representative


  • GED

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