Responsible and mature Manager thriving in fast-paced environments. Capable of working as part of a team to achieve sales goals. Seasoned professional possessing extensive retail and management experience. Efficient and industrious individual dedicated to driving optimal customer satisfaction. Recognized for reversing downward spirals by overhauling systems, processes and training programs. Available 40 plus hours weekly, including overtime and holidays.
Skills
Team leadership
Project management
Training and development
Budgeting
Customer relations
POS systems operations
Sales techniques
Stock management
Staff training/development
Effective leader
Employee scheduling
Budget development
Relationship building
Recruitment
Coaching and mentoring
Human resources management
Business development
Education
West High SchoolGreen Bay, WIExpected in 1997 ā āHigh School Diploma: - GPA:
Work History
Vera Bradley, Inc. - General Store Manager San Antonio, TX, 04/2019 - Current
Coordinated weekly conferences with store associates to communicate sales and customer service goals.
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
Coached 5 sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction.
Completed weekly payroll for 5 employees with paycom software
Protected store from loss or theft by setting and enforcing clear security policies.
Rotated merchandise and displays to feature new products and promotions.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Fleetcor - Collections Manager Saint Charles, IL, 06/2017 - 04/2019
Visited premises of customers to collect payments directly.
Researched topics and completed due diligence to resolve issues in timely manner.
Reviewed, researched and corrected discrepancies and customer concerns.
Created specific methods to determine proper process for each customer type.
Established procedures for collection of past due amounts.
Generated and distributed current statements to customers.
Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
Contacted clients with past-due payments and actively monitored all payments due from clients.
Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
Completed training in topics such as credit management and civil court practices to maintain up to date knowledge.
Monitored payments due from clients and promptly contacted clients with past due payments.
Worked with legal resources and recovery teams to manage default issues.
Oversaw daily posting of payments to customer accounts.
Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
Performed prescribed scripts and utilized friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
Conducted investigations of customer accounts and payment histories.
Processed payments and applied to customer balances.
Supervised staff of collectors, monitoring phone calls and letters.
Set up and updated customer accounts with interactions, payments and personal information.
Bass Pro Shops - General Sales Manager Post Falls, ID, 02/2016 - 06/2017
Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
Upheld all company policies and implemented standards in fair manner.
Maintained extensive knowledge of company products and services.
Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
Masterminded highly successful digital strategies for various platforms to attract customer engagement.
Kept company in compliance with all export standards and international requirements.
Vera Bradley, Inc. - General Store Manager Sugar Land, TX, 08/2011 - 02/2016
Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
Addressed and resolved strategy issues to support sales management and guide business direction.
Coordinated weekly conferences with store associates to communicate sales and customer service goals.
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
Supervised and effectively trained [Number] employees to decrease process lags and boost productivity.
Completed [Timeframe] payroll for [Number] employees with [Software] and [Software].
Coached [Number] sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings [Number]%.
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