LiveCareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Responsible and mature Manager thriving in fast-paced environments. Capable of working as part of a team to achieve sales goals. Seasoned professional possessing extensive retail and management experience. Efficient and industrious individual dedicated to driving optimal customer satisfaction. Recognized for reversing downward spirals by overhauling systems, processes and training programs. Available 40 plus hours weekly, including overtime and holidays.

Skills
  • Team leadership
  • Project management
  • Training and development
  • Budgeting
  • Customer relations
  • POS systems operations
  • Sales techniques
  • Stock management
  • Staff training/development
  • Effective leader
  • Employee scheduling
  • Budget development
  • Relationship building
  • Recruitment
  • Coaching and mentoring
  • Human resources management
  • Business development
Education
West High School Green Bay, WI Expected in 1997 High School Diploma : - GPA :
Work History
Vera Bradley, Inc. - General Store Manager
San Antonio, TX, 04/2019 - Current
  • Coordinated weekly conferences with store associates to communicate sales and customer service goals.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Coached 5 sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction.
  • Completed weekly payroll for 5 employees with paycom software
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Rotated merchandise and displays to feature new products and promotions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
Fleetcor - Collections Manager
Saint Charles, IL, 06/2017 - 04/2019
  • Visited premises of customers to collect payments directly.
  • Researched topics and completed due diligence to resolve issues in timely manner.
  • Reviewed, researched and corrected discrepancies and customer concerns.
  • Created specific methods to determine proper process for each customer type.
  • Established procedures for collection of past due amounts.
  • Generated and distributed current statements to customers.
  • Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
  • Contacted clients with past-due payments and actively monitored all payments due from clients.
  • Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
  • Completed training in topics such as credit management and civil court practices to maintain up to date knowledge.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Worked with legal resources and recovery teams to manage default issues.
  • Oversaw daily posting of payments to customer accounts.
  • Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
  • Performed prescribed scripts and utilized friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
  • Conducted investigations of customer accounts and payment histories.
  • Processed payments and applied to customer balances.
  • Supervised staff of collectors, monitoring phone calls and letters.
  • Set up and updated customer accounts with interactions, payments and personal information.
Bass Pro Shops - General Sales Manager
Post Falls, ID, 02/2016 - 06/2017
  • Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
  • Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
  • Upheld all company policies and implemented standards in fair manner.
  • Maintained extensive knowledge of company products and services.
  • Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
  • Masterminded highly successful digital strategies for various platforms to attract customer engagement.
  • Kept company in compliance with all export standards and international requirements.
Vera Bradley, Inc. - General Store Manager
Sugar Land, TX, 08/2011 - 02/2016
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
  • Addressed and resolved strategy issues to support sales management and guide business direction.
  • Coordinated weekly conferences with store associates to communicate sales and customer service goals.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
  • Supervised and effectively trained [Number] employees to decrease process lags and boost productivity.
  • Completed [Timeframe] payroll for [Number] employees with [Software] and [Software].
  • Coached [Number] sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings [Number]%.
  • Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
  • Hired, delegated and reviewed sales staff performance and provided comprehensive coaching in all areas of the sales floor.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Rotated merchandise and displays to feature new products and promotions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue with.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Kept inventories accurate with daily cycle counts and audits to identify and resolve variances.

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Resume Overview

School Attended

  • West High School

Job Titles Held:

  • General Store Manager
  • Collections Manager
  • General Sales Manager
  • General Store Manager

Degrees

  • High School Diploma

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