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general store manager resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary
Seeking a Management job with a National firm where I can utilize my knowledge, experience, and skills to implement improve departmental operations. I have over 10 years of experience in Management, part of my responsibility was Customer Satisfaction, hiring, training, evaluating personnel, developing and recommending different policies and procedures overcoming job obstacles, maintain inventory records, and establish plans for service improvements.
Core Qualifications
Computer Software: Ms Word, Excel, ADP, Lotus123, WP5.1, QuickBooks, Quicken, Peachtree, Power Point and RPRO Organization, leadership, time management, attention to detail, excellent communication skills, multi-task
Education
West Los Angeles, CA Expected in 1996 B.S. : Accounting - GPA : College 4 years B.S. Accounting Major 1995-1996 H & R Block West Los Angeles, CA Diploma-Tax Prep
West Los Angeles, CA Expected in 1986 Diploma : Computer Technology - GPA : 1985-1986 Edison Technical Collage West Los Angeles, CA Diploma-Computer Technology
Experience
Claire's Accessories - General Store Manager
Dearborn, MI, 01/2010 - Current
  • Constantly observe and coach sales presentations. * Meet and Exceeds Sales and Customer Service goals. * Make certain all customers are acknowledged. * Schedule staff efficiently, controls payroll budget. * Actively recruits for current and future employment needs. * Enforces Company policies and procedures regularly and on consistent basis. * Follow-up with new hire upon completion with training to ensure understanding and enforcement. * Keep Store environment safe for customers and staff. * Ensure all LP policies and procedures are followed by staff. * Protect Company assets. * Represent the company and its efforts to support its communities * Complete all assigned tasks within specified timelines and company standards * Create an environment that encourages and fosters the development of all store associates
  • My Responsibility includes but not limited to Store Operation and Execution Hiring, training, recruiting 60 employees Customer Service Visual Merchandising/Presentation Loss Prevention, Exceeding Sales Goal Human Resources, Financial Reporting * Ensure all service areas operate at high standards to achieve best shopping experience. * Maintain collaborative partnerships and negotiate effectively with internal colleagues. * Create and maintain a positive work environment for direct reports * Evaluate all expenses in relation to store's P & L plan * Responsible for delivering profit plan through payroll/non-payroll management. * Ensure best floor coverage to achieve service plans through evaluation of staffing plans. * Support implementation of merchandise presentation. * Plan and coordinate major floor movers/renovations.
Mental Health Center Of Denver - Director of Reservation/Account Executive
Colma, CA, 01/2007 - 01/2010
* In charge of 120 employees of the Call Center in addition to 18 Airports * Proficient with customer satisfaction * Establish, implement and enforce company policies and procedures. * Recruiting, hiring and training 250 staff members * Leading supervisors to upper management skills. * Verifying daily transactions, matching deposits, payroll and accounting. * Quality control, inventory and auditing stations. * Implementing different techniques to increase sales, and marketing. * Implementing and enforcing all safety procedures. * Excellent communication, organization skills, and strong leadership. * .Manage and maintain accounting of the overall operation. * Control and manage multi stations, operationally and financially. * Proven success in reaching company goal
Mercy College - Front Office Manager
Yorktown, IN, 01/1999 - 01/2001
  • Responsibility: Store Operation and Execution Hiring, training, recruiting 60 employees Customer Service Visual Merchandising/Presentation Loss Prevention Human Resources Financial Reporting Exceeding Sales goals
  • Maintain personal knowledge of and embrace the corporate customer service, merchandising, and operating requirements.
  • Remain informed of corporate marketing and merchandising plans, expectations and timetable to ensure flawless execution in assigned store.
  • Creating a sales culture that increases sales.
  • Adhere to and enforce high levels of professionalism, work ethic, and work quality.
  • Represent the company and its efforts to support its communities.
  • Develop and cultivate strong working relationship with key business partners and leverage all internal resources to achieve company, territory, district, and store objectives.
  • Ensure that the store operates in full compliance with applicable laws, regulations and company policies including but not limited to talent management processes, pre-employment screening process, and associate file maintenance and compliance.
  • Perform cash pulls and make change orders and deposits in accordance with established policies.
  • Evaluating financial reports to develop strategies to consistently deliver results to the company's specified standards for sales, wages, profit and loss, shrink and other key metrics.
  • Responsible for the hiring of skilled associates proficient in executing corporate strategies, support diversity and meet EEO requirements for the store.
  • Managed payroll, budgeting, and the performance management process.
  • Manage the new hire process from recruitment to on-boarding. Maintain all necessary new hire paperwork to company standards.
  • Manage the training of all store associates to meet company standards and to provide for the needs of the store.
  • Participate in and support the coaching of associates to deliver an outstanding and consistent customer experience in compliance with company strategies.
  • Participate in the preparation and assist in the execution of performance management activities, regarding the semi-annual and annual performance review process and regarding coaching and corrective actions for store associates.
  • Manage for the store resolution of customer issues, requests and complaints, including but not limited to those which have been raised with the corporate office, ensuring customer satisfaction with the resolution.
  • Lead the store's safety and health activities.
  • Manage the scheduling of the work of associates to meet the store's needs.
  • Complete all assigned tasks within specified timelines and company standards.
  • Create an environment that encourages and fosters the development of all store associates. * In charge of supervising security, bell desk, and front office staff and reservations. * Extensive interaction with very influential customers. * Establish, implement and enforce company policies and procedures. * Maintained customers satisfaction and efficient at promoting new sales. * In charge of check-in, check-out, night auditor and room service transactions. * Prepared and balanced daily reports. * Extensive experience with on-line computer system. * In charge of hiring and training new employees. * Responsible for balancing daily ledger and the accuracy of all department coding.
Budget Rent A Car - Office Manager
City, STATE, 01/1994 - 01/1999
* Responsible for rentals of all types of automobiles. * Supervising staff regarding car rental and car preparation. * Responsible for running the location sales office and generating new sales. * Maintained customer satisfaction and efficient at promoting new sales. * Prepared daily/monthly reports and made daily deposits. * Establish, implement and enforce company policies and procedures. * Issuing rental contracts at check-out and closing contracts at check-in. * Proficient with on-line computer system.
Professional Affiliations
Accomplishments
Participate in and support the coaching of associates to deliver an outstanding and consistent customer experience in compliance with company strategies
Presentations
Constantly observe and coach sales presentations
Skills
Sales, Training, Satisfaction, Payroll, Recruiting, Customer Service, Financial Reporting, Human Resources, Its, Loss Prevention, Merchandising, Receptionist, Retail Sales, Visual Merchandising, Marketing, Associate, Budgeting, Cash, Change Orders, Coaching, Eeo, Equal Employment Opportunity, File, Financial Reports, For Sales, Maintenance, Metrics, Performance Management, Performance Review, Recruitment, Sales Culture, Sales Goals, Scheduling, Talent Management, Territory, New Sales, Office Manager, Basis, Budget, Sales And, Sales Presentations, Staffing, Closing, Contracts, Sales Office, Accounting, Account Executive, And Accounting, And Marketing, Auditing, Increase, Increase Sales, Inventory, Lockout/tagout, Organization Skills, Quality Control, Safety Procedures, Coding, Room Service, Security, Adp, Excel, Excellent Communication Skills, Ms Word, Peachtree, Quickbooks, Quicken, Time Management, Word

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Resume Overview

School Attended

Job Titles Held:

  • General Store Manager
  • Director of Reservation/Account Executive
  • Front Office Manager
  • Office Manager

Degrees

  • B.S.
  • Diploma

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