general store manager resume example with 19+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
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Summary
Polished Assistant Store Manager dedicated to quality service and promoting memorable guest experiences. Pursuing a similar role where a strong background in the retail industry would be highly valued. Accomplished Assistant Store Manager with more than 17 years working in the warehouse and retail sector. Determined and passionate with excellent capabilities in building strong, successful teams and creating a positive working environment. Assistant Manager who consistently meets and exceeds sales targets. Reliable team player and strong communicator. Energetic Assistant Manager highly knowledgeable about the latest fashion trends. Successful at building a strong customer following, thus increasing repeat business. Responsible and mature leader who thrives in fast -paced environments.
Skills
Relationship building and management
Product knowledge
Oral and written communication
Systems and software programs
Order processing
Inventory management
Mentoring and coaching
Goals and performance
Store Operations
Multi-tasking
Database management
Staff management
Products and services
Business initiatives proficiency
Staff scheduling
Customer service
Visual Merchandising
Strong interpersonal skills
Organized
Great attention to detail
Punctual
Experience
General Store Manager , 01/2019 to Current Claire's Accessories – Knoxville, TN,
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Oversaw inventory management with cycle counts, audits and shrinkage control.
Assessed, optimized and elevated operations to target current and expected demands.
Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
Secured store perimeter and enforced procedures to minimize losses and protect store assets.
Met budget targets by controlling expenses and eliminating wasteful behaviors.
Established membership loyalty implementing rewards program to drive client retention.
Kept accounts current and funds deposited to keep on-site cash low.
Set and administered annual operating budget, consistently maintaining controls and preventing overages.
Greeted and assisted all customers daily in high-traffic retailer.
Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
Assistant Store Manager, 04/2014 to 04/2018 Leslie's Pool Supplies (Dba) – Prairieville, LA,
Recruited, interviewed and hired individuals who would add value to the team while bringing a wealth of experience from my previous position.
Prioritized helping customers over completing other routine tasks in the store.
Engaged with customers in a sincere and friendly manner.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Identified, reviewed, and applied policies and procedures to make informed judgments. Identified and used facts, information. and expertise to set priorities and make informed decisions.
Managed Merchandising Operations by demonstrating and communicating solid working knowledge of products, equipment, and procedures.
Ensured timelines were met for products, fixtures, displays, modulars, layouts and floorplans.
Mentored new sales associates to contribute to the store’s positive culture.
Contributed to team success by exceeding team sales goals by 38%.
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
Worked with the management team to implement the proper division of responsibilities.
Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Encouraged professional growth and talent development in associates to increase performance in all areas.
Assessed, optimized and elevated operations to target current and expected demands.
Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
Mentored team on effective upselling and cross-selling techniques.
Promoted and supported strong relationships with local community organizations in surrounding area.
Handled scheduling for two store shifts across 7-day work weeks to ensure proper staffing at all times.
Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
Zone Merchandise Supervisor, 02/2001 to 03/2014 WAL-MART – City, STATE,
Monitored and ensured maintenance of merchandising standards in the assigned area.
Prepared and supervised various budgetary plans in the assigned region.
Coordinated with customers and designed various store décor plans and provided upgrades.
Managed all general orders and special assignment for the organization.
Evaluated all accounts and ensured compliance with all merchandising standards.
Strategically scheduled team members to maintain optimal staffing levels at all times.
Alerted customers to upcoming sales events and promotions.
Completed all daily tasks and special assignments with an efficient and quality-driven approach.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Completed all cleaning, stocking and organizing tasks in assigned sales area.
Education and Training
High School Diploma
: , Expected in 1999 to Lithia Springs High School - Lithia Springs, GA GPA:
Associate of Arts
: MAA, MEDICAL ADMISTRATION ASSISTANT, Expected in 2003 to Georgia Medical - Marietta Ga, GPA:
Activities and Honors
Member, Small Business Association (2008 - present)
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