Welling to learn, well-versed in shrinkage control, inventory management and financial leadership. Talented leader with innovative approach to serving customers and achieving business goals. Focused on maintaining business sustainability in face of evolving market conditions and customer preferences.
Skills
Focus and Follow-Through
Customer Service Management
Goal Setting
Team Leadership
Experience
10/2018 to Current
General Store ManagerDairy Queen – Leesville, LA,
Customer-oriented General Manager with 8 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Understands and utilizes labor and inventory management
Understands and analyzes the daily, weekly, and monthly financial reports
Hired and trained 50+ employees for expansion store.
Managed inventory tracking and physical inventory counts to minimize loss.
12/2018 to 06/2022
Tax PreparerJackson Hewitt – Usa ● Spanish Springs, NV,
Seasoned Tax preparer with more than 5 years' success in helping companies navigate income tax, financial reporting and remittance regulations. Expert in income and sales tax laws, corporate accounting and organizational procedures affecting income and sales taxes. Accomplished in mitigating tax-related penalties through robust standards for records and documentation. Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
Finalized and processed paperwork with local, state and federal government authorities.
Responded to state and federal tax notices by preparing written responses or tax return amendments.
Informed clients of potentially beneficial products and services, resulting in additional business opportunities.
Advised clients to comply with IRS regulations and meet state and federal tax obligations.
Communicated with federal and state tax agencies to obtain best resolution for clients.
Represented clients under audit before IRS to prove compliance with federal tax laws.
Analyzed unaudited financial statements to determine adjustments for accurate tax treatment.
Assisted small businesses and individual clients with filling out tax forms and electronically filing tax returns.
Reduced errors associated with missed tax benefits by completing comprehensive reviews of internal tax preparation documents.
05/2018 to 10/2020
Security GuardDigipen Institute Of Technology – Redmond, WA,
Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
Secured personnel and premises by inspecting buildings and patrolling property.
Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
Investigated reported incidents to protect company assets.
Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
Warned persons of rule infractions or violations and evicted violators from premises.
Addressed problems quickly and reported clear information while working under minimal supervision.
Responded to medical emergencies before paramedic and law enforcement arrival.
Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
Verified photo IDs and tickets to allow guests passage.
Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
07/2008 to 01/2017
Assistant General ManagerThe Culinary Institute Of America – Saint Helena, CA,
Direct, as well as participate in the training and coaching of new and existing team members
Maintain a positive atmosphere, assist in scheduling, staffing levels, Human resources, and continuing development of staff
Meet profitability and sales goals through proper budgeting, forecasting, tracking, and Profit and Loss (P&L) reconciliation
Chair of the weekly marketing meeting
Responsible for receiving deliveries and following all security procedures
Assist in menu planning and preparation.
Managed store cash intake with high accuracy and prepared daily bank deposits.
Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
Supervised critical budget implementations, employee reviews, training and scheduling for projects.
Motivated and led team members to work together to achieve targets.
Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
Put together team schedules based on coverage requirements and employee availability.
Education and Training
Expected in 05/2008 to to
High School Diploma: Foley High School - Foley, AL GPA:
Accomplishments
Promoted from Entry level to Senior, in less than 12-months.
Consistently maintained high customer satisfaction ratings.
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