general store manager resume example with 16+ years of experience
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Inventory management
Delegation
Organizational skills
Policy standardization
Solution-oriented
Quick decision-making
Leadership skills
Time management
Lexington, KY, 08/2020 - Current
Ensures the dispensary operates in accordance to local and state regulations as well as company
standard operating policies
Manages operational expectations and maintains high product quality standards by upholding all
company policies, procedures and security protocols
Monitors all transactions and cash within the dispensary, including preparing bank deposits,
counting drawers and safe, making change for register coin safes, requesting coinage for vault,
and performing record keeping duties related to all cash
Interfaces with vendors, purchaser, security and transport personnel to coordinate purchase,
delivery, and transfer of marijuana products, retail products, equipment and supplies
Ensures par inventory levels are maintained at all times
Oversees the packaging labeling, and distribution of medications for all patients and employees
according to established policies, procedures, and guidelines
Maintains knowledge of all strains of cannabis, edibles, concentrates, and accessories for sale in
the dispensary
Maintains knowledge of guest services, patient benefits, potency, contaminant and homogeneity
testing procedures, sales, promotions, product pricing, policy and procedure, state regulations,
HIPPA compliance, all functions of operations, cannabinoids and how they affect the body and
acts as a resource for all onsite staff members
Manages inventory control by use of the Inventory Tracking System (ITS); Performing all
receiving, transferring, reporting, reconciling and inventory management functions within ITS daily
Oversees sales floor for a variety of factors including but not limited to flow, staffing needs, quality
of service, inventory changes, atmosphere, and security
Implements dispensary policies and ensure staff follows best practices
Monitors overall retail sales and recommends effective solutions to increase sales by
implementation of promotions, discounts and patient benefits
Manages staff scheduling and recruiting to ensure store operations support an engaged
workforce as well as a positive patient experience
Reviews performance of dispensary employees on a regular basis and addresses performance
deficiencies in a timely manner
Develops and leads productive team meetings on a regular basis
Atlanta, GA, 03/2020 - 08/2020
Assist pharmacists with consulting customers with their questions and concerns about their prescriptions including dosage, frequency, special requirements, and/or over the counter medicine.
Interact with pharmacists and pharmacy staff support to ensure accurate prescriptions are processed in a timely manner.
Contact physicians and insurance agents to verify accuracy of prescriptions, refills, health coverage and address third-party issues.
Train, mentor, and guide pharmacy support staff in team development.
Count the prescribed number of tablets and entering prescription information into the computer to produce labels for customers' orders.
Maintain patient profiles in the system database for accuracy of customer information.
Responsible for administrative tasks to include answering phones, processing orders and pharmacist referrals.
Provide exceptional service to customers in need of assistance.
Kyle, TX, 01/2015 - 08/2019
Assessed skill level of prospective candidates, conducted interviews, and discussed job responsibilities.
Processed new hire paperwork, including W-4's, filed background checks, and insurance enrollments.
Provided program evaluation & communicated results to management staff.
Successfully trained, monitored, and supervised all pharmacy technicians in all assigned duties, including prescription inaccuracies, as well as, minimizing unnecessary mistakes before reaching the pharmacist for dispensing.
Helped coordinate quarterly employee recognition program.
Facilitated monthly team meetings for 20-25 employees.
Updated payroll in Kronos for over 30 technicians by inputting PTO, LOA, and hours worked.
City, STATE, 11/2004 - 02/2015
Manage 60+ employees, including scheduling, allocating daily tasks and payroll
Address customer complaints skillfully, offering reimbursement when necessary
Worked with a wide range of retail clients to access areas for improvement in customer service
Developed strategies for implementation to increase customer loyalty through proactive surveys, coupon programs, and social media engagement
Provided ongoing performance management training and conducted timely formal performance appraisals for direct reports
Performance management and developing colleagues, with a dedication towards on the job training and a clear focus on colleague development
Manage employee performance and providing ongoing feedback to train, cross-train and develop employees
Created enduring relationships with all levels of management and co-workers
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Resume Overview
School Attended
- Franklin University
- University of Toledo
- Madison Comprehensive High School
Job Titles Held:
- General Store Manager
- Lead Certified Pharmacy Technician
- Certified Pharmacy Technician Supervisor
- Customer Service Manager
Degrees
- MBA
- Bachelor of Science
- High School Diploma
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