General Store Manager resume example with 12+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Will update Seasoned [Job Title] specializing in management of [Type] locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Skillfully controls shrinkage, oversees inventory and leads financial operations for [Type] companies. Skilled [Job Title] bringing creative approaches to meeting customer needs and business targets. Dedicated to keeping business operations sustainable and agile in dynamic markets.
Seasoned [Job Title] with [Number] years of extensive retail and management experience. Efficient and industrious individual dedicated to driving optimal customer satisfaction. Recognized for reversing downward trends by overhauling systems, processes and training programs. High-energy [Job Title] bringing [Number]+ years of experience in [Industry] settings. Set and enforced consistent standards and procedures to maintain staff satisfaction and performance targets. Diplomatic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Skills
Employee Supervision
Training and Development
Budgeting
Scheduling
Sales
Inventory Control
Staff Management
Sales Training
Process Improvement
Sales Goals
Employee Training
Financial Reporting
Inventory Maintenance
Store Merchandising
Store Management
Point of Sale Systems
Purchasing
Sales Reporting
Store Operations
Visual Merchandising
Product Knowledge
Payroll Processing
Product Sales
Key Performance Indicators (KPIs)
Quality Management
Work History
General Store Manager, 10/XXX0 - 06/XXX9 Dairy Queen – Olive Branch, MS,
Developed new store location from ground up by hiring and training efficient team.
Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to skilled team of Assistant Managers and Hourly associates.
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Leveraged social media and brand marketing to achieve or surpass sales of $110 million in XXX8. And exceeded our profit target.
Analyzed and interpreted store trends with daily reports to facilitate planning.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Increased profits through effective CBWA coaching by walking around training and troubleshooting profit loss areas.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
Promoted business strategy by implementing improvements based on guest feedback.
Protected store from loss or theft by setting and enforcing clear security policies.
Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
Fielded questions and solved problems by informing customers of current promotions and store policies.
Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Circulated assigned areas of sales floor to identify customer service opportunities and maintain condition of displays.
Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Lowered shrinkage .5% by watching customers and observing potential security risks.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
Directly responsible for supervising 400+ hourly and salaried associates.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Provided supervision and development opportunities for management and hourly associates in the facility.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Responsible for driving the financial performance of the facility by ensuring that the sales and profit goals are achieved.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Ensured compliance with company policies and procedures by holding hourly associates and managers accountable.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Oversaw, trained and encouraged 12 Assistant Managers and 40 Department managers, while promoting a culture of efficiency and performance. Coached sales associates on product knowledge by using Store tours and Department Manager training classes and tools.
Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
Managed successfully in fast-paced environment through proactive communication and positive feedback.
Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to skilled team of Assistant Managers and Hourly associates.
Analyzed and interpreted store trends with daily reports to facilitate planning.
Increased profits through effective CBWA coaching by walking around training and troubleshooting profit loss areas.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
Protected store from loss or theft by setting and enforcing clear security policies.
General Store Manager, 02/2007 - 04/2009 Dairy Queen – Olton, TX,
Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to skilled team of Assistant Managers and Hourly associates.
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Leveraged social media and brand marketing to achieve or surpass sales of $110 million in XXX8. And exceeded our profit target.
Analyzed and interpreted store trends with daily reports to facilitate planning.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Increased profits through effective CBWA coaching by walking around training and troubleshooting profit loss areas.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
Promoted business strategy by implementing improvements based on guest feedback.
Protected store from loss or theft by setting and enforcing clear security policies.
Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
Fielded questions and solved problems by informing customers of current promotions and store policies.
Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Circulated assigned areas of sales floor to identify customer service opportunities and maintain condition of displays.
Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Lowered shrinkage .5% by watching customers and observing potential security risks.
Education
Associate of Arts: Graphic Design And Communications, Expected in - The Art Institute Of Seattle - Seattle, WA GPA:
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