LiveCareer-Resume

general store manager resume example with 12+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Will update Seasoned [Job Title] specializing in management of [Type] locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Skillfully controls shrinkage, oversees inventory and leads financial operations for [Type] companies. Skilled [Job Title] bringing creative approaches to meeting customer needs and business targets. Dedicated to keeping business operations sustainable and agile in dynamic markets.

Seasoned [Job Title] with [Number] years of extensive retail and management experience. Efficient and industrious individual dedicated to driving optimal customer satisfaction. Recognized for reversing downward trends by overhauling systems, processes and training programs. High-energy [Job Title] bringing [Number]+ years of experience in [Industry] settings. Set and enforced consistent standards and procedures to maintain staff satisfaction and performance targets. Diplomatic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Skills
  • Employee Supervision
  • Training and Development
  • Budgeting
  • Scheduling
  • Sales
  • Inventory Control
  • Staff Management
  • Sales Training
  • Process Improvement
  • Sales Goals
  • Employee Training
  • Financial Reporting
  • Inventory Maintenance
  • Store Merchandising
  • Store Management
  • Point of Sale Systems
  • Purchasing
  • Sales Reporting
  • Store Operations
  • Visual Merchandising
  • Product Knowledge
  • Payroll Processing
  • Product Sales
  • Key Performance Indicators (KPIs)
  • Quality Management
Education
The Art Institute Of Seattle Seattle, WA Expected in Associate of Arts : Graphic Design And Communications - GPA :
Work History
Dairy Queen - General Store Manager
Olive Branch, MS, 10/XXX0 - 06/XXX9
  • Developed new store location from ground up by hiring and training efficient team.
  • Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to skilled team of Assistant Managers and Hourly associates.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Leveraged social media and brand marketing to achieve or surpass sales of $110 million in XXX8. And exceeded our profit target.
  • Analyzed and interpreted store trends with daily reports to facilitate planning.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Increased profits through effective CBWA coaching by walking around training and troubleshooting profit loss areas.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
  • Promoted business strategy by implementing improvements based on guest feedback.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Fielded questions and solved problems by informing customers of current promotions and store policies.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Circulated assigned areas of sales floor to identify customer service opportunities and maintain condition of displays.
  • Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Lowered shrinkage .5% by watching customers and observing potential security risks.
Lowe's Companies, Inc. - Co-Store Manager
Hillsboro, OR, 04/2009 - 10/XXX0
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Directly responsible for supervising 400+ hourly and salaried associates.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Provided supervision and development opportunities for management and hourly associates in the facility.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Responsible for driving the financial performance of the facility by ensuring that the sales and profit goals are achieved.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Ensured compliance with company policies and procedures by holding hourly associates and managers accountable.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Oversaw, trained and encouraged 12 Assistant Managers and 40 Department managers, while promoting a culture of efficiency and performance. Coached sales associates on product knowledge by using Store tours and Department Manager training classes and tools.
  • Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
  • Managed successfully in fast-paced environment through proactive communication and positive feedback.
  • Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to skilled team of Assistant Managers and Hourly associates.
  • Analyzed and interpreted store trends with daily reports to facilitate planning.
  • Increased profits through effective CBWA coaching by walking around training and troubleshooting profit loss areas.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
  • Protected store from loss or theft by setting and enforcing clear security policies.
Dairy Queen - General Store Manager
Olton, TX, 02/2007 - 04/2009
  • Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to skilled team of Assistant Managers and Hourly associates.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Leveraged social media and brand marketing to achieve or surpass sales of $110 million in XXX8. And exceeded our profit target.
  • Analyzed and interpreted store trends with daily reports to facilitate planning.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Increased profits through effective CBWA coaching by walking around training and troubleshooting profit loss areas.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
  • Promoted business strategy by implementing improvements based on guest feedback.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Fielded questions and solved problems by informing customers of current promotions and store policies.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Circulated assigned areas of sales floor to identify customer service opportunities and maintain condition of displays.
  • Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Lowered shrinkage .5% by watching customers and observing potential security risks.

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Resume Overview

School Attended

  • The Art Institute Of Seattle

Job Titles Held:

  • General Store Manager
  • Co-Store Manager
  • General Store Manager

Degrees

  • Associate of Arts

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