general store manager resume example with 14+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Enthusiastic Serviced-focused General Manager dedicated to giving every customer positive experiences to promote loyalty and repeat business. Orchestrate optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

  • Recruitment
  • Client Account Management
  • Team Leadership
  • Training and Development
  • Deadline-oriented
  • Coaching and mentoring
  • Efficient multi-tasker
  • Business Development
  • Budget development
  • Verbal and Written Communication
  • Customer service
  • KPI management
  • Flexible and adaptable
  • Bilingual english/spanish
  • 90/wpm
  • Skilled in Microsoft Windows, Excel, E-premier,Repo Data Network, My Recovery, Title Log, P.O.S Vergent, Sales Force, Quick books,MVR, IAA
Work History
Senior Loan Specialist, 06/2021 to 02/2022
Deborah Heart And Lung CenterWhiting, NJ,
  • Originated, reviewed, processed, closed and administered customer loan proposals.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Maintained strict confidentiality of bank records and client information.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Complied with regulatory requirements of Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
  • Successfully closed average of 25 loans per month.
  • Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Proactively identified solutions for customers experiencing credit issues.
  • Established plans and payoffs for customers' loans, prioritizing control of overall costs.
  • Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
  • Explained very technical financial information to applicants in easy to understand language.
  • Monitored pipelines to track and log status of loans.
  • Closely monitored performance of current portfolio of specialty loans and made changes to achieve performance targets.
  • Assessed aging accounts and initiated collection strategies based on conditions.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Provided coverage option information to assist clients in protecting assets.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Met with customers to provide information about available products and policies.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Conducted annual reviews of existing policies to update information.
  • Calculated premiums and established payment methods for sales.
  • Created sources for continuous client referrals within community and with businesses using extensive networking skills.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Analyzed retention, loss ratio trends and sales volume to identify areas for improvement.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
Data Entry Clerk, 02/2021 to Current
Dairy QueenEdina, MN,
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Added documents to file records and created new records to support filing needs.
  • Kept optimal quality levels to prevent critical errors and support team performance targets.
  • Organized, sorted and checked MVS input data against original documents.
  • Verified accuracy of all computer system information by updating Repo System and E-premiere data.
  • Entered client information into databases quickly and with minimal errors.
  • Corrected any data entry error to prevent later issues such as duplication or data degradation.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Verified accuracy and validity of data entered in databases
  • Scanned files, eliminating outdated records.
  • Reviewed and updated client correspondence files and MVD database information to maintain accurate records.
  • Sent completed entries to Repo System for evaluation and final approval.
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
  • Entered client details and notes into system for interdepartmental access and review.
  • Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
  • Initiated repossession process or service disconnection upon failure of other collection methods.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Processed debtor payments and updated accounts to reflect new balance.
General Store Manager, 06/2019 to 02/2021
J&P CyclesPigeon Forge, TN,
  • Oversaw, coached and developed 8 team members in order to build new business and maintain store profitability.
  • Trained team members on system, policies,compliance,account management, recovery and daily performance reports.
  • Maintained pleasing visual and professional atmosphere that aligned with values and mission of the company.
  • Lead team to reach and overall exceed sales goals by selling loan and pawn products to consumers
  • Supervised and maintained office security and conducted proper opening and closing procedures.
  • Managed vault, cash drawers and bank deposits as well as company debit card.
  • Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Maintained strict confidentiality of bank records and client information.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Coordinated weekly conferences with store associates to communicate sales and customer service goals.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Approved regular payroll submissions for employees.
  • Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
  • Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
  • Recommended loan approvals and denials based on customer loan application reviews.
Store Manager, 02/2016 to 06/2019
Michaels StoresOrlando, FL,
  • Led financial planning and analysis by managing key metrics, analyzing data and providing support and insight for strategic planning.
  • Managed team of 5 finance and operations professionals, with day-to-day responsibility for contracting, order processing, forecasting, budgeting, reporting and analysis.
  • Contributed to effective hiring process by interviewing applicants and making recommendations for best candidate to leadership.
  • Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
  • Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
  • Checked amount details and fraud markers for transaction papers such as checks and money orders.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Promoted products or services to each customer to consistently achieve sales targets.
  • Consulted with customers using positive communication and active listening skills, offering sound feedback and answering critical questions with effective solutions.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Maintained open communication with old clients to cement relationships, drive referrals and obtain repeat business.
  • Generated numerous valuable leads through outbound phone calls to local consumers and businesses.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Monitored areas for security issues and safety hazards.
  • Quickly and accurately counted drawers at start and end of each shift.
Assistant Store Manager, 06/2010 to 08/2016
Wendy's CompanyWinter Garden, FL,
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Delivered in-depth training to 15 workers in food preparation and customer-facing roles to promote strong team performance.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Strategically developed effective marketing plans to increase sales and profits while managing costs.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
  • Carefully interviewed, selected, trained and supervised staff.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
  • Motivated staff to perform at peak efficiency and quality.
  • Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews.
  • Checked and tested foods to verify quality and temperature.
  • Maximized quality assurance by completing frequent checks of line.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
Shift Manager, 05/2007 to 10/2010
EbenezerForest Lake, MN,
  • Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
Caretaker, 04/2005 to 03/2006
Company NameCity, State,
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Documented vitals, behaviors and medications in client medical records.
  • Maintained clean, safe and well-organized patient environment.
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
  • Administered medication as directed by physician.
  • Assisted disabled clients in any way necessary to facilitate independence and well-being.
  • Assisted patients with personal requirements, including keeping spaces clean and helping with grooming.
  • Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
Associates In Hamburgerology: Operations Management And Supervision, Expected in 2016 to Hamburger University - Chicago, IL,
High School Diploma: , Expected in 06/2003 to Granite Hills High School - Porterville, CA

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Resume Overview

School Attended

  • Hamburger University
  • Granite Hills High School

Job Titles Held:

  • Senior Loan Specialist
  • Data Entry Clerk
  • General Store Manager
  • Store Manager
  • Assistant Store Manager
  • Shift Manager
  • Caretaker


  • Associates In Hamburgerology
  • High School Diploma

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