Experienced Retail Store Manger adept at problem solving, customer service and hiring and training hardworking, quality staff. Results-oriented with a diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements, with a proven ability to establish rapport with clients. Highlights Strong organizational skills Communicates effectively Courteous demeanor Retail inventory management Meticulous attention to detail Store opening and closing procedures Training and development Exceptional leader Scheduling Team-oriented Deadline-oriented Recruiting and interviewing
General Store Manager November 2008 to CurrentFt Lauderdale, FL
Interview job candidates and make staffing decisions.
Count cash drawers and make bank deposits.
Assign employees to specific duties to best meet the needs of the store.
Manage staff of 25 associates and 4 assistant managers.
Reported to the district manager regarding all store and staff issues.
Increased sales volume by 4% in less than 1 year.
Generated repeat business through exceptional customer service.
Opened a new store location and assisted in recruiting and training new staff.
Determined staff promotions and demotions, and terminated employees when necessary.
Completed weekly schedules according to payroll policies.
Trained all new managers on store procedures and policies.
Trained staff to deliver outstanding customer service.
Worked closely with the district manager to formulate and build the store brand.
Developed, implemented and monitored programs to maximize customer satisfaction.
Addressed negative customer feedback immediately.
Effectively communicated with team members to maintain clearly defined expectations.
Knowledgeable of loss and profit reports, year to date vs.
last year sales and forecast sales.
Bakery Supervisor April 2004 to November 2008Wal-Mart － Charlotte, NC
Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
Properly labeled and stored all perishable food items.
Decorated and merchandised quality bakery goods.
Ordered and received bakery products and supplies.
Properly wrapped, boxed, and weighed bakery department products.
Practiced safe food handling procedures at all times.
Assisted customers in placing special orders for large-scale events such as weddings birthday parties.
Mixed dough, scaled breads and cakes, fried doughnuts and performed all baking duties.
Verified freshness of products upon delivery.
Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws.
Collaborated closely with the Food and Beverage Director to conduct staff meetings and resolve service, product and personnel issues.
Implemented and supported company initiatives and programs.
Effectively managed and assisted kitchen staff in producing food for banquets and catered events.
Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements.
Ensured smooth bakery operation by overseeing daily product inventory,weekly ordering and receiving.
Bakery Supervisor November 2000 to February 2004BJ's Wholesale Club － Ft Lauderdale, FL
Assisted customers in placing special orders for large-scale events such as weddings an birthday parties.
Followed proper food handling methods and maintained correct temperature of all food products.
Positively engaged with customers, offering information, providing suggestions and showing genuine appreciation for their business.
Decorated cakes, cupcakes, cookies and special occasion trays.
Packaged and labeled products and merchandised to the sales floor according to company planograms.
Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports/logs.
Displayed a positive and friendly attitude towards customers and fellow team members.
Correctly operated all bakery equipment, including ovens, proofers, pot washers and label machine.Continually supervised the training and cross training of all pastry staff for all phases of preparation.
Continually supervised the training and cross training of all bakers and cake decorators for all phases of operations.
Assisted Bakery Manager with weekly audits and monthly/ annual inventories.
Education and Training
High School Diploma : 1994Western High School － Davie, FL