I am a highly motivated and driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations, customer care, Strong ability to drive profits, control costs and achieve continuous process improvement. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
I am also a very Competitive Customer Service Sales Specialist skilled at building relationships and securing new business. Friendly with superior communication, interpersonal and problem-solving abilities. History of increasing sales and revenue using consultative techniques.
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- Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
- Secured store perimeter and enforced procedures to minimize losses and protect store assets.
- Oversaw inventory management with cycle counts, audits and shrinkage control.
- Assessed, optimized and elevated operations to target current and expected demands.
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Met budget targets by controlling expenses and eliminating wasteful behaviors.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
- Improved efficiency 98% through supervising daily staff assignments and tasks, including retraining and coaching.
- Established membership loyalty implementing rewards program to drive client retention.
- Partnered with District manager to develop and implement merchandising plans to guarantee profitability on weekly basis.
- Conducted [weekly] performance reviews to organize training and development for staff.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Balanced cash drawer daily and performed all opening and closing duties.
- Greeted and assisted all customers daily in high-traffic retailer.
- Met with customers to discuss options for selection of products and services.
- Outlined and directed all new projects for employee teams.
- Assessed projected business demands and maintained adequate employee coverage.
- Increased overall team efficiency and productivity.
- Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
- Secured store perimeter and enforced procedures to minimize losses and protect store assets.
- Oversaw inventory management with cycle counts, audits and shrinkage control.
- Assessed, optimized and elevated operations to target current and expected demands.
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
- Greeted and assisted all customers daily in high-traffic retailer.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Set and administered annual operating budget, consistently maintaining controls and preventing overages.
- Trained 100+ employees in inventory practices, POS systems and product knowledge, contributing to 98% increase in customer satisfaction ratings.
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School Attended
- The College of New Rochelle,
Job Titles Held:
- General Store Manager
- Management
- General Store Manager
Degrees
- Bachelor of Arts
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