General Store Manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.

  • Employee Supervision
  • Training and Development
  • Budgeting
  • Scheduling
  • Sales
  • Inventory Control
  • Staff Management
  • Sales Training
  • Process Improvement
  • Sales Goals
  • Employee Training
  • Financial Reporting
  • Inventory Maintenance
  • Store Merchandising
  • Store Management
  • Point of Sale Systems
  • Purchasing
  • Sales Reporting
  • Store Operations
  • Visual Merchandising
  • Product Knowledge
  • Payroll Processing
  • Product Sales
  • Key Performance Indicators (KPIs)
  • Quality Management
Work History
General Store Manager, 07/2017 - 08/2021
Vera Bradley, Inc. Auburn Hills, MI,
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
  • Devised processes to boost long-term business success and increase profit levels.
  • Hired, delegated and reviewed sales staff performance and provided comprehensive coaching in [Area of Expertise], [Area of Expertise] and [Area of Expertise].
  • Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
  • Leveraged social media and brand marketing to achieve or surpass sales quota of $[Amount] each [Timeframe].
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Coordinated weekly conferences with store associates to communicate sales and customer service goals.
  • Supervised and effectively trained [Number] employees to decrease process lags and boost productivity.
  • Approved regular payroll submissions for employees.
  • Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Rotated merchandise and displays to feature new products and promotions.
  • Promoted business strategy by implementing improvements based on guest feedback.
  • Analyzed and interpreted store trends to facilitate planning.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Addressed and resolved strategy issues to support sales management and guide business direction.
Shipper, 01/2016 - 07/2017
International Paper Company Ashland City, TN,
  • Communicated with vendor representatives to resolve damaged shipments and item shortages.
  • Orchestrated routing by producing accurate shipping documentation and package labels.
  • Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
  • Uncovered and resolved errors with minimal oversight.
  • Completed daily cycle counts and assisted with [Timeframe] audits.
  • Processed and restocked returns.
  • Maintained accurate computer records of materials weights, bill amounts and identified variances.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Checked shipments against paperwork and signed documents.
  • Collaborated with other departments on supply and quality issues.
  • Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
  • Picked orders, scanned products and packed boxes.
  • Scheduled pickups and deliveries to maintain smooth operations.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Updated database with changes in carrier status.
  • Reviewed order data to verify transactions and shipping dates.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
Shift Manager, 12/1997 - 01/2016
K Health Texas, AL,
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Excelled in every store position and regularly backed up front-line staff.
  • Trained and mentored new employees to maximize team performance.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
  • Recruited and interviewed candidates for management to evaluate readiness and fit for position.
  • Checked building to confirm maintenance and cleaning met code and regulations.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
  • Tracked receipts, employee hours and inventory movements.
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
  • Trained back-up associates and led crew members in managing operations of storefront.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
High School Diploma: , Expected in 05/2000
Seneca High School - Seneca, SC
No Degree: Business Management, Expected in
Tri-County Technical College - Pendleton, SC
Restaurant Leadership: Business Management, Expected in 01/2014
Hamburger University - Chicago, IL,

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Resume Overview

School Attended

  • Seneca High School
  • Tri-County Technical College
  • Hamburger University

Job Titles Held:

  • General Store Manager
  • Shipper
  • Shift Manager


  • High School Diploma
  • No Degree
  • Restaurant Leadership

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