General Store Manager resume example with 18+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Motivated Store Manager practiced in customer relations, sales and inventory control.
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.
Skills
Employee supervision
Customer relations
Training and mentoring
Employee supervision and motivation
Team-oriented
Staff training and development
Retail inventory management
Employee training
Reliable
Accurate cash handling
Sales professional
Operational budgeting
Program implementation
Education and Training
Mcminnville High SchoolMcminnville, ORExpected in 06/1997 ā āHigh School Diploma: - GPA:
Experience
Claire's Accessories - General Store Manager Bend, OR, 12/29/2 - Current
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Secured store perimeter and enforced safety procedures to minimize losses and protect assets.
Assessed, optimized and elevated operations to target current and expected demands.
Met budget targets by controlling expenses and eliminating wasteful behaviors.
Fostered healthy team environments to promote collaboration and boost productivity.
Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
Resolved customer problems by investigating issues, answering questions and building rapport.
Improved store status by implementing process improvements and identifying performance gaps for corrective action.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Liaised between internal and external stakeholders to provide updated project status and performance reports.
Conducted research using various media sources to obtain relevant data for staff requirements.
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
Collected, calculated and reported on expenditure and statistical data to inform senior management.
Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
Kaiser Permanente - Dispensing Optician Irvine, CA, 05/2009 - 05/2011
Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
Instructed customers on methods for adapting to glasses, proper wear and necessary care.
Wrote up detailed work orders specifying parameters for lenses and frames.
Managed client frame selection processes and walked through lens options.
Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability.
Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
Performed diagnostic evaluations, measured and documented vision, tested eye function and prepared examination rooms.
Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
Pretested patients prior to optometrist examinations, including pressures, visual acuities and autorefraction.
American Medical Response - Shop Assistant Kansas City, KS, 02/2008 - 04/2009
Helped machine operators set up and tend equipment to complete runs.
Maintained work area organization and cleanliness to uphold production levels and safety.
Coordinated materials for shop needs and field operations at work sites.
Read and comprehended technical documentation, checked measurements and reviewed site conditions to facilitate installation.
Followed safety guidelines for using tools, equipment and heavy machinery to avoid accidents and injury.
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