As a leader for any organization accountability is most important. From the sales floor, to the finance office, to service, to parts and body shop everyone should know their role and be expected to fulfill it. Servitude is a top priority, making sure that everyone has everything needed to be successful. This will inherently lead to high levels of success within the store. Happy internal customers(employees) lead to happy external customers. Often in the car business, the excuse is allowed for not completing tasks because "things come up." My sales success over the years has always been understanding that the tasks MUST be completed to exceed company goals. There is no secret to success in the car business. Hard work and dedication to tasks that include phone calls, texts and emails drive the business. In spite of everything that goes on in the dealership daily, these things must take place without fail. I am an avid believer in these basic "to do" initiatives: training(the road to the sale) on a daily basis and getting involved in the deals to maximize the profit and most importantly retain the profit. What would the showroom or service drive look like with a LEADER that: makes sure customers are TO'ed, monitors logged customers, monitors logged calls, logged emails and texts? What would the financial statement look like with a LEADER that runs an air tight finance operation(CIT) and made sure that RO's are closed as soon as possible. Those are analytics that I breathe, eat and live. While discussing philosophies, I hope that you will find that I am a blend of old school principals with a pulse on the current model of what the car business looks like to current employees and customer bases alike.
Thank you for taking time to review my resume and I look forward to conversation. Renown references, statistics and accomplishments are available on demand.
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