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General Production Worker Resume Example

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GENERAL PRODUCTION WORKER
Summary

I have always had good work ethics. I do not like missing work. And I am a team player. I have done numerous jobs since the age of 8 when I got my first paper route. I have done everything from working in a candy factory to doing Customer Service, and Production. I even worked on a carnival when I was in High School. I worked in printing for 10 years, 2 different companies. But lost that career to the internet. I take great pride in my job. And I like when I am appreciated. I will work overtime and do fill ins as well. I just like to work. I have to be seriously sick in order to not come to work.

Skills
  • Micro assembly
  • Tolerances measurement
  • Hand tools
  • Shipment preparation
  • Mechanical aptitude
  • Temperature restricted production
  • Quality inspections
  • Product packaging
  • Equipment calibration
  • Batch production
  • Machine setups
  • Product assembly
  • Documentation ability
  • Quality assurance standards
  • Loading and unloading protocols
  • Equipment operation
  • Assembly procedures
  • Equipment assembly
Experience
02/2017 to 03/2020
General Production WorkerCompany Name － City, State
  • Inspected finished products for quality and adherence to customer specifications.
  • Earned reputation for good attendance and hard work.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
10/1997 to 07/2013
Customer Service SupervisorCompany Name － City, State
  • Drove customer escalations to resolution by engaging directly with customers.
  • Addressed and mitigated escalated situations to meet organizational objectives and drive customer satisfaction ratings.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Achieved commendations for providing top-quality customer service.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Received accolades for delivering exceptional customer service.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Organized effective shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Answered customer requests with friendly, knowledgeable service and support.
  • Monitored daily activities of customer service team, providing guidance and encouragement to optimize productivity.
  • Reviewed customer interactions and activity reports to identify and address concerns.
  • Reduced process lags and effectively trained team members on best practices and protocol.
  • Evaluated and authenticated returns, exchanges and voids.
  • Quickly responded to customers both online and in person to improve company customer service ratings.
  • Assessed team member performances, delivering one-on-one coaching to promote better service.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
  • Maintained knowledge of company products and services to effectively resolve complaints and concerns.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
  • Oversaw and assessed customer service staff activities, providing personnel with regular performance-related feedback.
  • Addressed customer inquiries to increase customer satisfaction ratings.
02/2005 to 12/2010
Bindery WorkerCompany Name － City, State
  • Operated bindery equipment and oversaw general functionality, including adjusting guides and rollers, to avoid errors and complete efficient daily work.
  • Completed high-quality work by performing bindery tasks according to job instructions and work orders.
  • Inspected finished products, including bound and unbound items to identify defects or quality issues.
  • Communicated with staff coordinate work, maintain efficiency and achieve production targets.
  • Used stitching or gluing techniques to secure endpapers, bindings and backings.
  • Recognized by management for providing exceptional customer service.
  • Improved operations by working with team members and customers to find workable solutions.
  • Earned reputation for good attendance and hard work.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Education and Training
07/2001
GEDSouthwest Technical College － City, State
Some College (No Degree): Criminal LawSouthwest Technical College － City, State
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Resume Overview

School Attended

  • Southwest Technical College

Job Titles Held:

  • General Production Worker
  • Customer Service Supervisor
  • Bindery Worker

Degrees

  • GED
    Some College (No Degree) : Criminal Law

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