General Production Worker Resume Example
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GENERAL PRODUCTION WORKER
Summary
I have always had good work ethics. I do not like missing work. And I am a team player. I have done numerous jobs since the age of 8 when I got my first paper route. I have done everything from working in a candy factory to doing Customer Service, and Production. I even worked on a carnival when I was in High School. I worked in printing for 10 years, 2 different companies. But lost that career to the internet. I take great pride in my job. And I like when I am appreciated. I will work overtime and do fill ins as well. I just like to work. I have to be seriously sick in order to not come to work.
Skills
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Experience
02/2017 to 03/2020
General Production WorkerAramark Corp. － Raleigh , NC
- Inspected finished products for quality and adherence to customer specifications.
- Earned reputation for good attendance and hard work.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
10/1997 to 07/2013
Customer Service SupervisorNes Associates － Cherry Hill , NJ
- Drove customer escalations to resolution by engaging directly with customers.
- Addressed and mitigated escalated situations to meet organizational objectives and drive customer satisfaction ratings.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Achieved commendations for providing top-quality customer service.
- Evaluated employee job performance and motivated staff to improve productivity.
- Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Received accolades for delivering exceptional customer service.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Organized effective shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Answered customer requests with friendly, knowledgeable service and support.
- Monitored daily activities of customer service team, providing guidance and encouragement to optimize productivity.
- Reviewed customer interactions and activity reports to identify and address concerns.
- Reduced process lags and effectively trained team members on best practices and protocol.
- Evaluated and authenticated returns, exchanges and voids.
- Quickly responded to customers both online and in person to improve company customer service ratings.
- Assessed team member performances, delivering one-on-one coaching to promote better service.
- Coached staff on strategies to enhance performance and improve customer relations.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Maintained knowledge of company products and services to effectively resolve complaints and concerns.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
- Oversaw and assessed customer service staff activities, providing personnel with regular performance-related feedback.
- Addressed customer inquiries to increase customer satisfaction ratings.
02/2005 to 12/2010
Bindery WorkerWebcrafters － City , STATE
- Operated bindery equipment and oversaw general functionality, including adjusting guides and rollers, to avoid errors and complete efficient daily work.
- Completed high-quality work by performing bindery tasks according to job instructions and work orders.
- Inspected finished products, including bound and unbound items to identify defects or quality issues.
- Communicated with staff coordinate work, maintain efficiency and achieve production targets.
- Used stitching or gluing techniques to secure endpapers, bindings and backings.
- Recognized by management for providing exceptional customer service.
- Improved operations by working with team members and customers to find workable solutions.
- Earned reputation for good attendance and hard work.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Education and Training
07/2001
GEDSouthwest Technical College － City, State
Some College (No Degree): Criminal LawSouthwest Technical College － City, State
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School Attended
- Southwest Technical College
Job Titles Held:
- General Production Worker
- Customer Service Supervisor
- Bindery Worker
Degrees
- GED
Some College (No Degree) : Criminal Law
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