A Retail Manager/Operation Manager who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service.
Highlights
Excellent communication skills.
Proficient in all Microsoft programs including Excel, PowerPoint, Word, and Excess.
Impeccable customer service.
Store operation, P&L, inventory control, and product knowledge.
People development, driving results, and associate development.
Merchandising, visual merchandising.
Education
West Wood CollegeAtlanta, GAExpected in May 2013 ā āBachelor of Science:Applied Science - GPA:
Experience
Vail Resorts - General Practice Manager Tahoe City, CA, 10/2015 - Current
Maintains company's goal to "Exceed the Customer/Patient's Expectation", going "above and beyond" role model for the organization which will be monitored by mystery visits, number of patient complaints, CSAT ranking, resolution of customer issues, phone answering and greeting.
Responds to and resolves any patient concerns or complaints; reports any complaints that cannot be resolved at the General Manager level to the Regional Manager Customer Service Department Promotes company brand to associates, patients, and community
Operations.
Ensures compliance of daily activities; confirmations, bank deposits, daily sales reporting; utilizes manager's checklist for accuracy, as well as daily checklists.
Controls and directs selling strategies to maximize office profits, Controls and reduces inventory shrinkage by monitoring damaged and defective product in CL area, dispensary and lab.
Attends all company meetings, training events, seminars, clinics, Audits and submits payroll on a biweekly basis, Works with Optometrist to create a co-management environment.
Communicates, implements, and ensures compliance to all company policies, procedures and company changes to associates in an accurate and timely fashion.
Ensures team understands COS/OME, P&L, Leads bi-weekly staff meetings, Communicates in a strong, accurate, and motivational manner.
Demonstrated ability to effectively manage inventory control, sales controls and staffing controls to maximize the profitability of the office, Demonstrated ability to drive sales growth and proactively address changing trends.
Demonstrate ability to establish positive patient rapport and build relationships to establish repeat customer-trends, Strong communication skills (oral and written) with the proven ability to manage priorities in a fast paced, entrepreneurial environment.
Ability to multi-task, set priorities and ensure that patient commitments/deadlines are met, Proficiency in utilization of automated equipment and systems standard to the optometry industry.
Vail Resorts - Department Manager Women's Salon Shoes Westminster, CO, 04/2015 - 10/2015
Develops and motivates department associates to provide excellent customer service.
Oversees the department.
Assists and motivates sales associates in providing excellent customer service; setting an example for others to follow.
Trains sales associates in sales technique, product knowledge, and department and store policies and procedures as needed.
Communicates day-to-day department and individual performance observations to the Floor Manager.
Addresses concerns to the department in a timely manner; develops and implements solutions, reporting to the Floor Manager and Store Management as necessary.
Executes all duties of a sales associate.
Merchandising, and floor moves.
G.H Bass & Co - Assistant Store Manager/ Operations Manager City, STATE, 06/2014 - 04/2015
Meet personal sales goals and motivate others to drive store sales performance.
Provide exemplary customer service and ensure that others follow suit. Maximize profitability through excellent customer service.
Promote a positive customer.experience by keeping all customer areas clean and present merchandise according to company.
Merchandising standards, Assist in the development of a sales focusedĀ Store.
Ensure that new associates are thoroughly trained and oriented to company standards.
Monitor associate success and coach associates to help them achieve company expectations.
Contribute to a positive team environment in the store.
Recognize associate successes and help.
Boost store morale.
Provide direction to associates to ensure floor coverage and completion of daily tasks.
Assist in maintaining operational activities of the store to ensure compliance with company Policies & procedures, P&L.
Instrumental with the hiring & training process of permanent & seasonal employees.
Conference calls, Communicating with corporate.
Icing By Claire's - Assistant Store Manager City, STATE, 03/2013 - 06/2014
Assist in achieving the store's planned sales goals through the promotion of sales & customer service programs, product knowledge, and company services.
Open & close store based on company/mall requirements, at times being the only person in the store.
Contribute to hiring, training, developing, disciplining, supervising, P&L, and retaining store associates.
Assist in implementing Planograms in a timely manner, while understanding the concepts of visual presentations & being able to complete merchandise changes.
Assist in the management of controllable expenses to meet company guidelines.
As acting manager on duty, effectively handle emergency situations which develop within the store.
Assist in maintaining operational activities of the store to ensure compliance with company policies &procedures.
Nine West Specialty Retail - Assistant Store Manager City, STATE, 06/2009 - 03/2013
Resulting in promotion from sales associate to Key-holder Position within 8 months; followed by second promotion to Assistant Store Manager Position 5 months later.
Responsible for coaching associates in meeting their sales goal.
Accountable for store stockroom organization & merchandising of sales floor.
Balance sales, perform nightly deposit drops, & assist with in store audits.
Instrumental with the hiring & training process of permanent & seasonal employees.
P&L, Help to maintain inventory level,shrink levels, & shipment reports.
Recognized as Associate of the Quarter & received validation from corporate.
Skills
Coaching, Excellent communication, Strong oral and communication skills, clientele, Impeccable customer service, Ā General Manager, hiring, insurance, inventory control, marketing, Merchandising, Proficient in all Microsoft Offices, Ā payroll, Policies, presentations, Processes, promotions, rapport reporting, Retail Management, selling, seminars, staffing,Store Management, supervising, teamwork, validation, visual merchandising.
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