LiveCareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary
A Retail Manager/Operation Manager who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service.
Highlights
  • Excellent communication skills.
  • Proficient in all Microsoft programs including Excel, PowerPoint, Word, and Excess.
  • Impeccable customer service.
  • Store operation, P&L, inventory control, and product knowledge.
  • People development, driving results, and associate development.
  • Merchandising, visual merchandising.
Education
West Wood College Atlanta, GA Expected in May 2013 – – Bachelor of Science : Applied Science - GPA :
Experience
Vail Resorts - General Practice Manager
Tahoe City, CA, 10/2015 - Current
  • Maintains company's goal to "Exceed the Customer/Patient's Expectation", going "above and beyond" role model for the organization which will be monitored by mystery visits, number of patient complaints, CSAT ranking, resolution of customer issues, phone answering and greeting.
  • Responds to and resolves any patient concerns or complaints; reports any complaints that cannot be resolved at the General Manager level to the Regional Manager Customer Service Department Promotes company brand to associates, patients, and community Operations.
  • Ensures compliance of daily activities; confirmations, bank deposits, daily sales reporting; utilizes manager's checklist for accuracy, as well as daily checklists.
  • Controls and directs selling strategies to maximize office profits, Controls and reduces inventory shrinkage by monitoring damaged and defective product in CL area, dispensary and lab.
  • Attends all company meetings, training events, seminars, clinics, Audits and submits payroll on a biweekly basis, Works with Optometrist to create a co-management environment.
  • Communicates, implements, and ensures compliance to all company policies, procedures and company changes to associates in an accurate and timely fashion.
  • Ensures team understands COS/OME, P&L, Leads bi-weekly staff meetings, Communicates in a strong, accurate, and motivational manner.
  • Demonstrated ability to effectively manage inventory control, sales controls and staffing controls to maximize the profitability of the office, Demonstrated ability to drive sales growth and proactively address changing trends.
  • Demonstrate ability to establish positive patient rapport and build relationships to establish repeat customer-trends, Strong communication skills (oral and written) with the proven ability to manage priorities in a fast paced, entrepreneurial environment.
  • Ability to multi-task, set priorities and ensure that patient commitments/deadlines are met, Proficiency in utilization of automated equipment and systems standard to the optometry industry.
Vail Resorts - Department Manager Women's Salon Shoes
Westminster, CO, 04/2015 - 10/2015
  • Develops and motivates department associates to provide excellent customer service.
  • Oversees the department.
  • Assists and motivates sales associates in providing excellent customer service; setting an example for others to follow.
  • Trains sales associates in sales technique, product knowledge, and department and store policies and procedures as needed.
  • Communicates day-to-day department and individual performance observations to the Floor Manager.
  • Addresses concerns to the department in a timely manner; develops and implements solutions, reporting to the Floor Manager and Store Management as necessary.
  • Executes all duties of a sales associate.
  • Merchandising, and floor moves.
G.H Bass & Co - Assistant Store Manager/ Operations Manager
City, STATE, 06/2014 - 04/2015
  • Meet personal sales goals and motivate others to drive store sales performance.
  • Provide exemplary customer service and ensure that others follow suit. Maximize profitability through excellent customer service.
  • Promote a positive customer.experience by keeping all customer areas clean and present merchandise according to company.
  • Merchandising standards, Assist in the development of a sales focusedĀ Store.
  • Ensure that new associates are thoroughly trained and oriented to company standards.
  • Monitor associate success and coach associates to help them achieve company expectations.
  • Contribute to a positive team environment in the store.
  • Recognize associate successes and help.
  • Boost store morale.
  • Provide direction to associates to ensure floor coverage and completion of daily tasks.
  • Assist in maintaining operational activities of the store to ensure compliance with company Policies & procedures, P&L.
  • Instrumental with the hiring & training process of permanent & seasonal employees.
  • Conference calls, Communicating with corporate.
Icing By Claire's - Assistant Store Manager
City, STATE, 03/2013 - 06/2014
  • Assist in achieving the store's planned sales goals through the promotion of sales & customer service programs, product knowledge, and company services.
  • Open & close store based on company/mall requirements, at times being the only person in the store.
  • Contribute to hiring, training, developing, disciplining, supervising, P&L, and retaining store associates.
  • Assist in implementing Planograms in a timely manner, while understanding the concepts of visual presentations & being able to complete merchandise changes.
  • Assist in the management of controllable expenses to meet company guidelines.
  • As acting manager on duty, effectively handle emergency situations which develop within the store.
  • Assist in maintaining operational activities of the store to ensure compliance with company policies &procedures.
Nine West Specialty Retail - Assistant Store Manager
City, STATE, 06/2009 - 03/2013
  • Excelled & superseded daily, weekly, monthly, & annual sales goal with effective salesmanship.
  • Resulting in promotion from sales associate to Key-holder Position within 8 months; followed by second promotion to Assistant Store Manager Position 5 months later.
  • Responsible for coaching associates in meeting their sales goal.
  • Accountable for store stockroom organization & merchandising of sales floor.
  • Balance sales, perform nightly deposit drops, & assist with in store audits.
  • Instrumental with the hiring & training process of permanent & seasonal employees.
  • P&L, Help to maintain inventory level,shrink levels, & shipment reports.
  • Recognized as Associate of the Quarter & received validation from corporate.
Skills
Coaching, Excellent communication, Strong oral and communication skills, clientele, Impeccable customer service, Ā General Manager, hiring, insurance, inventory control, marketing, Merchandising, Proficient in all Microsoft Offices, Ā payroll, Policies, presentations, Processes, promotions, rapport reporting, Retail Management, selling, seminars, staffing,Store Management, supervising, teamwork, validation, visual merchandising.

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Resume Overview

School Attended

  • West Wood College

Job Titles Held:

  • General Practice Manager
  • Department Manager Women's Salon Shoes
  • Assistant Store Manager/ Operations Manager
  • Assistant Store Manager
  • Assistant Store Manager

Degrees

  • Bachelor of Science

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