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General Merchandise Expert Resume Example

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GENERAL MERCHANDISE EXPERT
Summary

Accomplished and versatile customer service/store marketing professional providing 20 plus years of training and development, leadership and special projects experience. Regularly operates across multiple work centers independently and as a team leader to achieve organizational objectives and stakeholder goals.

Skills
  • Microsoft Office Suite
  • Time Management
  • Problem solving 
  • Written/Verbal Communication
  • Delegation
  • Teamwork
  • Work Ethic
  • Leadership
  • Flexibility
  • Motivation
  • Training and development
Accomplishments
  • Successfully oversaw fixture and marketing updates during a whole-store remodel initiative.
  • Collaborated with corporate partners to institute store-wide hardware upgrade test in 2016.
  • Routinely partner with in-store stakeholders to ensure department transitions are completed on or ahead of schedule to maximize customer satisfaction and drive sales.
  • Acted as a district training resource providing coaching and development to new team members for 15 stores.
  • Spearheaded improved overall department set on time metrics year over year since 2015 to a current 96.89%

 


Experience
Company NameCity, StateGeneral Merchandise Expert06/2018 to Current
  • Generate repeat business by modeling and managing superior customer service skills
  • Maintain in-stocks and presentation of multiple departments
  • Provide training to new team members and mentor those entering a presentation position
Company NameCity, StateRemodel Signing and Fixture Captain12/2017 to 06/2018
  • Effectively planed and executed marketing and fixture changes throughout a whole store remodel for a 175,000 square foot location.
  • Managed and communicated with team members across multiple channels regarding weekly orders, updated plans and product movement.
  • Communicated effectively with store teams and external contractors regarding issues related to missing or incomplete remodel materials.
  • Provided individual training to other stores remodel teams and act as a mentor/point of contact afterwards
Company NameCity, StateIn Store Marketing Specialist10/2014 to 12/2017
  • Received and sorted all marketing materials on a weekly basis.
  • Planed and implemented any marketing changes throughout the store to coincide with department resets or seasonal changes.
  • Ordered store supplies as needed to maintain the smooth operation of a 175,000 square foot facility.
  • Provided leadership and direction for the presentation team as needed.
Company NameCity, StatePresentation Team Member08/2008 to 10/2014
  • Provided superior customer service.
  • Participated in department transitions as needed throughout the year.
  • Maintained a clean and tidy workspace.
  • Collaborated with team leads to ensure all transition materials were received and set on or ahead of schedule.


Education and Training
Bachelor of Science:PUBLIC SAFETY2017Capella University, City, State, USA

Homeland Security Specialty. Deans list. Presidents list. Graduated Magna Cum Laude with 3.89 GPA. Coursework in Communications, Criminal Law, Juvenile Justice, Public Administration and Leadership

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Resume Overview

School Attended

  • Capella University

Job Titles Held:

  • General Merchandise Expert
  • Remodel Signing and Fixture Captain
  • In Store Marketing Specialist
  • Presentation Team Member

Degrees

  • Bachelor of Science : PUBLIC SAFETY 2017

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