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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Versatile customer service/store marketing professional providing 20 plus years of training and development, leadership and special projects experience. Regularly operates across multiple work centers independently and as a team leader to achieve organizational objectives and stakeholder goals. Utilizes strong interpersonal skills to engage with customers on a daily basis.

Skills
  • Microsoft Office Suite
  • Time Management
  • Problem solving 
  • Written/Verbal Communication
  • Delegation
  • Teamwork
  • Work Ethic
  • Leadership
  • Flexibility
  • Motivation
  • Training and development
Accomplishments
  • Successfully oversaw fixture and marketing updates during a whole-store remodel initiative in 2018.
  • Collaborated with corporate partners to institute store-wide hardware upgrade test in 2016.
  • Routinely partner with in-store stakeholders to ensure department transitions are completed on or ahead of schedule to maximize customer satisfaction and drive sales.
  • Act  as a district training resource providing coaching and development to new team members for 15 stores.
  • Spearheaded improved overall department set on time metrics year over year since 2015 to a current 96.89%

 


Experience
06/2018 to Current
General Merchandise Expert Target Lakewood, CO,
  • Generate repeat business by modeling superior customer service skills
  • Engage in productive conversation with every customer 
  • Maintain in-stocks and presentation of multiple departments
  • Provide training to new team members and mentor those entering a presentation position
  • Advocate on behalf of customers and provide multiple options to fulfill orders
12/2017 to 06/2018
Remodel Signing and Fixture Captain Target Corporation City, STATE,
  • Successfully planned and executed marketing and fixture changes throughout  whole store remodel for a 175,000 square foot location.
  • Managed and communicated with team members across multiple channels regarding weekly orders, updated plans and product movement.
  • Organized, maintained and consolidated off-site supply trailers throughout the process
  • Communicated daily with store teams and external contractors regarding issues related to missing or incomplete remodel materials.
  • Provided individual training to other stores remodel teams and acted as a mentor/point of contact afterwards
10/2014 to 12/2017
In Store Marketing Specialist Target Corporation City, STATE,
  • Received, sorted and stored all marketing materials on a weekly basis.
  • Planed and implemented any marketing changes throughout the store to coincide with department resets or seasonal changes.
  • Partnered with presentation team lead to plan department resets or reinventions.
  • Ordered store supplies as needed to maintain the smooth operation of a 175,000 square foot facility.
  • Provided leadership and direction for the presentation team as needed.
08/2008 to 10/2014
Presentation Team Member Target Corporation City, STATE,
  • Provided superior customer service.
  • Participated in department transitions as needed throughout the year.
  • Maintained a clean and tidy workspace.
  • Collaborated with team leads to ensure all transition materials were received and set on or ahead of schedule.


Education and Training
Expected in 2017
Bachelor of Science: PUBLIC SAFETY
Capella University - Minneapolis, MN
GPA:

Homeland Security Specialty. Deans list. Presidents list. Graduated Magna Cum Laude with 3.89 GPA. Coursework in Communications, Criminal Law, Juvenile Justice, Public Administration and Leadership

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Resume Overview

School Attended

  • Capella University

Job Titles Held:

  • General Merchandise Expert
  • Remodel Signing and Fixture Captain
  • In Store Marketing Specialist
  • Presentation Team Member

Degrees

  • Bachelor of Science

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