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Versatile customer service/store marketing professional providing 20 plus years of training and development, leadership and special projects experience. Regularly operates across multiple work centers independently and as a team leader to achieve organizational objectives and stakeholder goals. Utilizes strong interpersonal skills to engage with customers on a daily basis.
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- Successfully oversaw fixture and marketing updates during a whole-store remodel initiative in 2018.
- Collaborated with corporate partners to institute store-wide hardware upgrade test in 2016.
- Routinely partner with in-store stakeholders to ensure department transitions are completed on or ahead of schedule to maximize customer satisfaction and drive sales.
- Act as a district training resource providing coaching and development to new team members for 15 stores.
- Spearheaded improved overall department set on time metrics year over year since 2015 to a current 96.89%
- Generate repeat business by modeling superior customer service skills
- Engage in productive conversation with every customer
- Maintain in-stocks and presentation of multiple departments
- Provide training to new team members and mentor those entering a presentation position
- Advocate on behalf of customers and provide multiple options to fulfill orders
- Successfully planned and executed marketing and fixture changes throughout whole store remodel for a 175,000 square foot location.
- Managed and communicated with team members across multiple channels regarding weekly orders, updated plans and product movement.
- Organized, maintained and consolidated off-site supply trailers throughout the process
- Communicated daily with store teams and external contractors regarding issues related to missing or incomplete remodel materials.
- Provided individual training to other stores remodel teams and acted as a mentor/point of contact afterwards
- Received, sorted and stored all marketing materials on a weekly basis.
- Planed and implemented any marketing changes throughout the store to coincide with department resets or seasonal changes.
- Partnered with presentation team lead to plan department resets or reinventions.
- Ordered store supplies as needed to maintain the smooth operation of a 175,000 square foot facility.
- Provided leadership and direction for the presentation team as needed.
- Provided superior customer service.
- Participated in department transitions as needed throughout the year.
- Maintained a clean and tidy workspace.
- Collaborated with team leads to ensure all transition materials were received and set on or ahead of schedule.
Capella University - Minneapolis, MN
Homeland Security Specialty. Deans list. Presidents list. Graduated Magna Cum Laude with 3.89 GPA. Coursework in Communications, Criminal Law, Juvenile Justice, Public Administration and Leadership
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School Attended
- Capella University
Job Titles Held:
- General Merchandise Expert
- Remodel Signing and Fixture Captain
- In Store Marketing Specialist
- Presentation Team Member
Degrees
- Bachelor of Science
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