general manger resume example with 18+ years of experience
JessicaJessica
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Summary: Dedicated professional with 15 years of experience in leading small and large teams, with proven track record in professional development through mentoring, project planning and execution. Exceptional at problem solving and goal oriented. Key Skills Include: Leadership experience Collaboration talent Problem-solving abilities Critical thinking Communication skills Organization Know-how Time Management Goal Oriented People skills Human resource Computer proficiency Excellent Customer Service Training Skills Attention to Detail Perform under Pressure
Skills
Advertising
Budget
Business operations
Business plans
Conflict resolution
Customer satisfaction
Inventory control
Team building
Marketing plan
Payroll
POS
Profit
Record-keeping
Scheduling
Servers
Work History
05/2015 to CurrentGeneral MangerScholastic | Texas, AL,
Reduce labor costs by 11 percent while maintaining excellent service and profit levels
Correctly calculated inventory and order appropriate supplies
Develop, interpret, and apply policies, procedures, and operating standards for Dunkin Donuts
Provide technical advice on merchandise and day-to-day operations pertaining to store products as well as maintain front-end and drive-thru operations
Carefully developed lucrative annual food and beverage marketing plan and strict budget to maximize profit
Promotes a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations
Implemented operational strategies and effectively built customer and employee loyalty
Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
Maximized operational excellence by mentoring personnel on management principles, industry practices, and company procedures.
Introduced new methods, practices, and systems to reduce turnaround time
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning
Managed budget implementations, employee reviews, training, schedules, and contract negotiations
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
Monitored daily cash discrepancies, inventory shrinkage and drive-off
10/2010 to 09/2016Warehouse supervisorAlbemarle Heating And Air, Inc. | City, STATE,
Lead a team of 45 personnel on an 8-month International project, while being accountable for inventory, storing, and issuing out $1 billion dollars worth of merchandise
Trained and mentored 45 warehouse clerks on their technical and professional duties and responsibilities
Implemented and conducted a strategic meeting with 45 warehouse clerks to monitor and adjust workflow for maximum efficiency
Hand-selected to hold a billet 2 pay grades higher than mine and succeeded at it with no discrepancies
Resolves employee's and customers’ questions and complaints
Conducted periodic inspections with the Marine Corps base, County, State and Federal Inspector for compliance with safety, sanitation, environmental and hazardous matters and to maintain appropriate stock levels
Hand-selected to give briefs to 250 personnel ranging from the most senior personnel to the most junior personnel
Completed an SOP for Hazmat, Receiving, Weapons, and floor section of PP&P
Held the billet of Platoon Sergeant as well as SNCOIC as a Corporal and Sergeant
Planned, supervised, trained, and performed various duties pertaining to the preparation and packaging of various types of material for movement or shipment by common carriers
Administrative activities involve the establishment of quality control functions to be used to meet materiel-processing requirements, and processing forms used in the packaging, warehousing, and transportation operations
Required to know or be familiar with all State, Federal, and Department of Defense regulations governing the preparation and transportation of all classes of material (to include the preparation of associated forms and certifications) for shipment by contract carrier.
Supervised shipping and receiving, distribution and workplace safety
10/2008 to 09/2010Warehouse ClerkUS Marine Corps | City, STATE,
Hand-selected to give briefs to 250 personnel ranging from the most senior personnel to the most junior personnel
Submitted comprehensive and timely reports to supervisors
Prepared data processing plans and budgets for over 75 personnel with 95% accuracy
Experienced in basic administrative skills including documentation and archiving.
01/2005 to 10/2008Store Stock ClerkWinn Dixie Grocery, Fort Pierce | City, State,
Responsible for stocking shelves and maintaining store appearance and planograms
Load and Unload $30,000 worth of merchandise
Update inventory records as well as maintain accurate reports to track inventory
Provide excellent customer service
Responsible for stocking and maintaining produce, meat, dairy, dry stock, and frozen food merchandise.
Organized and detail-oriented with a strong work ethic
Applied effective time management techniques to meet tight deadlines
Demonstrated respect, friendliness, and willingness to help wherever needed
Excellent communication skills, both verbal and written
Education
Expected in 02/2017 to to Associate of Science | Business AdministrationColumbia Southern University, Orange Beach, ALGPA:
Expected in 01/2021 to to Bachelor of Science | Business administrationColumbia Southern University, Orange Beach, ALGPA:
Expected in 05/2022 to to Master of Science | Organizational Leadership SkillsColumbia Southern University, Orange Beach, ALGPA:
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