Motivated tutor with knowledge of the education system and educational testing standards. Exceptional communicator with advanced problem-solving skills.
Strong organizational skills
Active listening skills
Staff development talent
Hiring and training
Stable work history
2016 Outstanding Store award winner for McDonald's
Increased output by 5% by training managers to control labor and food costs.
Managed classes of up to 6 students.
Helped more than 16 students reach their Introduction to Management goals.
Boosted customer satisfaction ratings by 10.5% in under 2 months.
Just Dandy Inc. dba McDonald'sGreenville, SCGeneral Manger
Prevented store losses using awareness, attention to detail and integrity. Trained 40 new employees quarterly. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Worked as a team member performing cashier duties, product assistance and cleaning.. Assisted customers with store and product complaints. Guaranteed positive customer experiences and resolved all customer complaints. Maintained adequate cash supply in cash drawers in multiple checkout stations. Reached goal of 32% Profit After Controllables for 2016 over 27% reached in 2015. Was responsible for getting managers through their computer work, evaluations, and registration for Introduction to Management Classes.
First Sun Management Corporation dba Wendy'sPiedmont, SCGeneral Manager andTraining Store Manager
Prevented store losses using awareness, attention to detail and integrity. Trained 20 new employees quarterly.
Earned “Customer Excellence Award"for 4 consecutive quarter in 2008 and 2009.
Verified invoices and completed weekly and monthly inventories.
Completed all hiring paperwork and payroll processes.
Planned for and trained managers by standards required by Wendy's
Cross-trained and provided back-up for other crew members when needed
Opened and trained managers and crew for 6 new store for the company
Held School nights at my Moonville store to help raise money for school supplies.
Received "Small Business of the Year "award for 2007 from the Occupational Diploma Program with the Greenville County School System
Taught pretest classes for managers taking their Serv-Safe food safety class.
Served as training store for new product roll-out for my district.
University of North Carolina at GreensboroGreensboro, NC, USAMathematics Education
Worked as a tutor for UNC-G for students needing help with their math courses
Worked as a reading tutor for the area housing authority for under-privileged children.
Recipient of Reynolds Scholarship
Hamburger UniversityOakbrook, IL, USARestaurant Management
Advanced coursework in Business Administration
Coursework in Business, Marketing and Communications
North Davidson High SchoolLexington, NC, USAHigh School Diploma: Advanced Placement courses
Graduated in top 1% of class
Member National Honor Society
Received Outstanding Mathematics Award 1980
Received Outstanding Musician Award 1980
Member HiIQ quiz team
Daughters of the American Revolution Good Citizen Award