general manager vp resume example with 13+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
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Professional Summary

Results driven operator with over 16+ years of progressive experience leading highly functional teams. Extensive knowledge of operations including organizational management, financial analysis and pro-forma planning, business development, lean process improvement, and a track record of improving operational stability and profitability. Strong problem solving and analytical skills, able to manage numerous projects at once with persistent sense of urgency, passionate ability to motivate, coach and build a scalable team.

  • KPI Management
  • Customer Satisfaction
  • Contract Negotiations
  • System Implementations
  • Business Planning & Analytics
  • Revenue Growth & Profitability
  • FInancial Analysis, Planning & Reporting
  • Integrity and Transparency
  • Organizational Management
  • Leadership & Team Building
  • Growth Strategy & Staff Development
  • Effective Communicator and Public Speaker
Work History
General Manager/VP, 01/2018 to Current
Bluecross Blueshield Of South CarolinaMississippi, OR,
  • Created data analytics reporting framework to track claims processing timelines, error percentages, and cost containment savings reports for each business line
  • Creation, planning and implementation of internal EMR transition project which required cross functional collaboration amongst numerous departments including, Operations, IT, Finance, Product Development, etc
  • Conducted business analysis to establish benchmarks for productivity and P&L budgeting, while preserving service integrity
  • Direct Management of 5 Operations Directors, with total oversight of over 280 employees (over half of total workforce)
  • Established framework for operational OKR’s and KPI’s, implemented annually and measured every 6 months
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes
  • Prepared annual budgets with controls to prevent overages and allow for enhanced operational efficiency
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability
  • Reduced process bottlenecks and turnaround time by training and coaching employees on practices, procedures and performance strategies
  • Designed modern employee recognition program which boosted productivity and improved morale
  • Identified trends in customer marketplaces to develop valuable solutions
  • Performed statistical analyses to gather data for operational and forecast team needs
  • Maximized operational excellence by mentoring personnel on management principles, industry practices and company procedures
Strategic Territory Manager, 10/2012 to 08/2017
Ricoh USACity, STATE,
  • Recruited by West Coast Vice President and promoted to Strategic Territory Manager after 1 year
  • Direct responsibility of account growth through combined execution of business development growth strategy and operational oversight
  • Achieved and exceeded quota of $2.2M in sales for 2013-2016 fiscal year(s)
  • Managed Book of business worth approx. $5.4M worth of revenue
  • Direct Management of 7 onsite managers at various regional locations located in California, Washington and Oregon
  • Worked collaboratively with team to manage daily operations and business needs of customer to expand portfolio
  • Cultivated excellent relationships and rapport with stakeholders including managers, Directors and C-Level leadership
  • Successfully managed contract negotiations existing business and RFP’s
  • Responsible for all hiring, training, and management of local and remote sales team as well as quarterly and annual performance reviews to ensure on target success of overall team quotas
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
  • Led projects and analyzed data to identify opportunities for improvement
  • Drove operational improvements which resulted in savings and improved profit margins
Operations Director, 11/2008 to 10/2012
Auxilio IncCity, STATE, South
  • Managed West Coast operations across California, Nevada, and Arizona
  • Promoted in 2010 with territory expansion to include California in addition to Arizona accounts
  • Responsible for developing guidelines for best practices and standardization for all accounts
  • Led quarterly town hall meetings at customer sites and provided overview of accomplishments and upcoming goals
  • Exceeded existing customer satisfaction scores for all client accounts, analyzed & reported on all customer surveys
  • Monthly and quarterly P&L tracking as well as accountability for all account expenses within region
  • Successfully cultivated client executive relationships, met regularly with CIO and CFO leaders at each account
  • Received official commendation from executive leadership for turn-around operations and process improvement
  • Improved company revenue by collaborating with marketing, sales and service departments
  • Utilized lean methodology to implement quality initiatives and reduce arrears
  • Reduced overtime by 35% by restructuring employee schedules
Bachelor of Arts: , Expected in 05/2003 to University of California, Berkeley - Berkeley, CA
MBA: Business Administration And Management, Expected in 05/2009 to Grand Canyon University - ,

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Resume Overview

School Attended

  • University of California, Berkeley
  • Grand Canyon University

Job Titles Held:

  • General Manager/VP
  • Strategic Territory Manager
  • Operations Director


  • Bachelor of Arts
  • MBA

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