general manager vp resume example with 13+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Results driven operator with over 16+ years of progressive experience leading highly functional teams. Extensive knowledge of operations including organizational management, financial analysis and pro-forma planning, business development, lean process improvement, and a track record of improving operational stability and profitability. Strong problem solving and analytical skills, able to manage numerous projects at once with persistent sense of urgency, passionate ability to motivate, coach and build a scalable team.
Skills
KPI Management
Culture Cultivator
Healthcare Compliance
Financial Analysis, Planning & Reporting
Growth Strategy & Staff Development
Continuous Process Improvements - Kaizen
Strategic Operations planning and execution
Performance metrics analysis
Cost analysis and savings
Recruiting, Hiring, Talent Sourcing
Medical Records, Referrals, Clinic Operations
Work History
01/2018 to CurrentGeneral Manager/VPChenega Corporation | Watkins, MN,
Created data analytics reporting framework to track claims processing timelines, error percentages, and cost containment savings reports for each business line (Tele-Health, Clinics, Satellite Partner Sites)
Supply chain and logistics planning and execution across over 45 clinic care locations nationwide
Conducted business analysis to establish benchmarks for productivity and P&L budgeting, while preserving service integrity
Direct Management of 5 Operations Directors, with total oversight of over 280 employees (over half of total workforce)
Established framework for operational OKR’s and KPI’s, implemented annually and measured every 6 months
Drove year-over-year business growth while leading operations, strategic vision and long-range planning
Assessed reports to evaluate performance, develop targeted improvements and implement changes
Prepared annual budgets with controls to prevent overages and allow for enhanced operational efficiency
Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability
Reduced process bottlenecks and turnaround time by training and coaching employees on practices, procedures and performance strategies
Designed modern employee recognition program which boosted productivity and improved morale
Identified trends in customer marketplaces to develop valuable solutions
Performed statistical analyses to gather data for operational and forecast team needs
Maximized operational excellence by mentoring personnel on management principles, industry practices and company procedures
10/2012 to 08/2017Strategic Territory ManagerRicoh USA | City, STATE,
Recruited by West Coast Vice President and promoted to Strategic Territory Manager after 1 year
Direct responsibility of account growth through combined execution of business development growth strategy and operational oversight
Achieved and exceeded quota of $2.2M in sales for 2013-2016 fiscal year(s)
Managed Book of business worth approx. $5.4M worth of revenue
Direct Management of 7 onsite managers at various regional locations located in California, Washington and Oregon
Worked collaboratively with team to manage daily operations and business needs of customer to expand portfolio
Cultivated excellent relationships and rapport with stakeholders including managers, Directors and C-Level leadership
Successfully managed contract negotiations existing business and RFP’s
Responsible for all hiring, training, and management of local and remote sales team as well as quarterly and annual performance reviews to ensure on target success of overall team quotas
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
Led projects and analyzed data to identify opportunities for improvement
Drove operational improvements which resulted in savings and improved profit margins
11/2008 to 10/2012Operations DirectorAuxilio Inc | City, STATE, South
Managed West Coast operations across California, Nevada, and Arizona
Promoted in 2010 with territory expansion to include California in addition to Arizona accounts
Responsible for developing guidelines for best practices and standardization for all accounts
Led quarterly town hall meetings at customer sites and provided overview of accomplishments and upcoming goals
Exceeded existing customer satisfaction scores for all client accounts, analyzed & reported on all customer surveys
Monthly and quarterly P&L tracking as well as accountability for all account expenses within region
Successfully cultivated client executive relationships, met regularly with CIO and CFO leaders at each account
Received official commendation from executive leadership for turn-around operations and process improvement
Improved company revenue by collaborating with marketing, sales and service departments
Utilized lean methodology to implement quality initiatives and reduce arrears
Reduced overtime by 35% by restructuring employee schedules
Education
Expected in 05/2003 to to Bachelor of Arts | University of California, Berkeley, Berkeley, CAGPA:
Expected in 05/2009 to to MBA | Business Administration And ManagementGrand Canyon University, , GPA:
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