Ambitious Operations Manager with more than twenty years of management experience in the customer service industry. Applies strong analytical and critical thinking skills to solve complex operational problems.
Account management, Budget development, Interpersonal, Continuous improvement, Cost reduction, Customer service, Documentation, Employee relations, Staff training, ERP, Senior management, Financial reporting, Inventory control, Labor relations, Excel, Microsoft Office Suite, Microsoft Outlook, Word, Organizational, Personnel, Processes, Process improvement, Product development, Quality improvement, Quality assurance, Reporting, Safety/OSHA, SAP, Six Sigma, Strategic, BRC
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