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general manager supervisor resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Dedicated Supervisor with excellent issue and conflict resolution skills, offering 13!years of experience leading talented teams. Knowledgeable in inventory control and process improvement. Builds collaborative partnerships within departmental lines to achieve departmental and team results.

Diligently coordinates all warehouse activities to keep products moving quickly and meet continuous shipping demands. Highly organized leader with good program management and team-building abilities focused on maximizing efficiency and performance. Proven track record of enforcing best practices in fast-paced environments.

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Skills
  • Processes and procedures
  • Goal-oriented
  • Key accounts and territory management
  • Contract development and management
  • Systems and automation applications
  • Capital improvement planning
  • Issue and conflict resolution
  • Lead generation
  • Brand management
  • Communication
  • Collaboration
  • Organization
  • Active listening
  • Training & Development
  • Critical thinking
  • Decision-making
  • Multitasking
  • Maintenance & Repair
Education and Training
Eagle Point High School Eagle Point, OR Expected in 06/1993 High School Diploma : - GPA :
Experience
Tesco - General Manager/Supervisor
City, STATE, 05/2005 - 12/2018
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Provided ongoing training to address staff needs.
  • Complied with company policies, objectives and communication goals.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Coached and mentored 65 staff members through constructive feedback to develop long-term career goals.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Conducted employee evaluations and reviews.
  • Realigned workflows with changing business demands by evaluating processes and employee strengths.
  • Developed position rotation to support continuous improvement and operator development.
  • Created training manual for employees to use as reference guide.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Enhanced group productivity 100% by developing and implementing new strategies.
  • Planned and optimized warehouse work processes to improve fulfillment system efficiency.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Coordinated maintenance on physical condition of warehouse and equipment, routinely assessing each for needed repairs, updates or replacements.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Maximized warehouse efficiency by dispatching crews and coordinating optimal daily schedules.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Planned and implemented layout enhancements to promote efficiency and maximize space utilization.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Streamlined ordering and Inventory procedures to identify top sellers and reduce over-stock.
  • Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
  • Developed team members into supervisors and department managers to promote family-based and performance-oriented culture.
  • Coordinated work of 65 employees by offering clear direction and motivational leadership.
  • Coordinated work schedules and distributed tasks to 65 employees in 5 departments.
  • Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
  • Oversaw workforce schedules and allocated resources in collaboration with achieving project goals.
  • Coordinated extensive planning, development of project milestones, and budget for complex contracts.
  • Assisted 65 people in coordinating activities, updating team members and managing inquiries for consistent delivery of quality products and services.
  • Identified business issues, creating customized solutions for individual problems.
  • Supervised 65 with 5 departments completing efficient daily task.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Reduced process gaps, effectively managing and training 65?employees on best practices to ensure optimal productivity.
  • Reviewed employee performance every day and delivered constructive feedback to improve weaknesses.
  • Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
  • Reviewed resources and assets for departmental activities, noting compliance issues with industry standards and regulatory agencies.
  • Oversaw sales and marketing operations while developing strategic partnerships.
  • Mitigated work flow down time, accurately scheduling enterprise service installation completion.
  • Supervised 10 customer service calls per week to track support issues and improve operating procedures.
  • Met with each associate to establish realistic monthly sales goals.
  • Automated office operations, managed client correspondence and tracked records.
  • Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
  • Improved productivity initiatives, coordinating itinerary and scheduling appointments.
  • Spearheaded training initiatives to improve employee performance and bottom-line business results.
  • Led staff meetings for team of 65 to communicate job safety and production directives.
  • Created schedules for casing crews and lays crews s to keep every shift well-staffed during holidays and busy periods.
  • Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
  • Analyzed operations and market data to assess areas in need of improvement and capitalize on changing conditions.
  • Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
  • Recruited, hired and trained 10 employees for marketing and sales department.
  • Assisted clients by implementing bidding jobs services and referring to all services.
  • Mitigated risk by ensuring regulatory compliance for required licensing.
  • Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars.
  • Strengthened product branding initiatives and coordinated effective marketing campaigns.
  • Upheld internal standards and productivity goals to meet safety and gross targets.
  • Studied existing procedures and policies to offer optimal leadership to employees and All operations when standing in for absent managers.
  • Enhanced data collection accuracy by preparing, authoring and updating communications and policy memorandums.
White Pine County - Deputy Sheriff, Road Patrol
City, STATE, 10/2003 - 10/2005
  • Interviewed subjects, targets and witnesses for information verification and corroboration.
  • Increased inmate safety by closely monitoring all activity on jail premises. including inmate behavior and hazards.
  • Drove patrol vehicle to monitor white pine county area for dangers and hazards safely for [Timeframe].
  • Boosted community safety, performed motor vehicle accident investigations and conducted field sobriety tests at DUI checkpoints.
  • Prepared detailed documentation of felony-level property and violent crimes investigations.
  • Participated in discussions with personnel to address job performance.
  • Analyzed and evaluated information to determine appropriate course of criminal prosecution.
  • Accurately analyzed and evaluated criminal prosecution information while processing crime scenes.
  • Gathered and recorded evidence and witness statements for over 100 cases.
  • Drafted over 100 incident reports detailing criminal activity, civil proceedings and varied incidents.
  • Completed debriefings for arrested subjects to obtain information pertinent to investigations.
  • Stepped in to handle jails responsibilities during absences to maintain smooth operations.
  • Maintained safe and secure environments for court proceedings.
  • Enhanced emergency preparedness by updating tactical plans and maintenance schedules for equipment and weapons.
  • Served over 1000 civil process documents and handled subpoenas.
  • Strengthened traceability by developing organization systems for criminal prosecution case logs, records, reports and agendas.
  • Maintained safety for events by closely monitoring over attendees.
  • Improved productivity and case turnaround time by efficiently.
  • Reduced process lags through updating training programs and trained over 16 employees on best practices and protocol.
  • Decreased crime and security incidents
  • Shortened criminal investigation lead time by days, executing improved operational protocol for criminal and non-criminal violations.
  • Decreased process discrepancies by through accurately preparing and submitting documentation for district attorney prosecution cases.
  • Reduced process lags by through effectively training new deputies on criminal law, procedures and best practices.
NDOT - Maintenance 3 State Highway
City, STATE, 06/1996 - 12/2003
  • Operated hand and power tools to complete repairs.
  • Maintained clear and safe workspace areas to meet OSHA standards.
  • Installed new systems, replacement parts and components to maintain proper operation.
  • Mentored junior maintenance professionals to provide instruction on correct repair procedures.
  • Ran machinery diagnostics rounds to meet performance thresholds.
  • Replaced wall sockets, ran lines and completed basic carpentry to finish installations.
  • Responded to personnel queries and troubleshooting requests to provide repair services to improve operations.
  • Operated heavy machinery with extreme care and caution, following specific employer guidelines for safety.
  • Assisted with roadway projects and highway repairs by controlling traffic patterns.
  • Cleared snow, ice and other debris from highways to maintain road safety.
  • Repaired roadway signs, fences and other structures.
  • Erected signs and cones to divert traffic in active work areas.
  • Flagged motorists to provide warning of obstacles and repair work.
  • Hauled and spread sand, gravel and clay to fill washouts and repair road shoulders.
  • Performed preventive maintenance on vehicles and heavy equipment.
  • Measured locations for installation of markers, utilizing tape, string or chalk.
  • Operated pneumatic tampers to repair joints and patch broken pavement with asphalt.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved operations by working with team members and customers to find workable solutions.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.

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Resume Overview

School Attended

  • Eagle Point High School

Job Titles Held:

  • General Manager/Supervisor
  • Deputy Sheriff, Road Patrol
  • Maintenance 3 State Highway

Degrees

  • High School Diploma

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