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general manager recently laid off resume example with 16 years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Focused on strengthening all aspects of the dining program as well as the direct connection with the client.

Always delivering efficient & profitable day-to-day operations as this has been the key of success emphasizing great customer service and building & sustaining relationships. Habitually making independent calls based on the daily performances of all job duties at hand. Always leading the team by example and then immediate follow up.

Skills
  • Recruitment and hiring
  • Scheduling Staff to meet Budget.
  • Inventory Management
  • Menu developement
  • Cleaning and Sanitation
  • Building and sustaining client relationships.
  • Entrepreneurial mindset
  • Purchasing
  • Leadership trained
  • Catering event planning knowledge
Education and Training
Our Lady of The Lake University San Antonio, TX Expected in 12/1994 BBA : - GPA :
University of North Dakotal Grand Forks, ND, Expected in 02/2019 Nutritional & Food Service Professional Training Program : Food And Nutrition - GPA :
Texas Food Manager Certification , Expected in 07/2022 Food Manager Certification : - GPA :
Experience
Century Park Associates - General Manager (Recently Laid Off)
Omaha, NE, 09/2022 - 11/2022
  • Accountable for the nutrition service program of 5 public school. High School, Primary, Stewart, Head start, and Crosby.
  • Oversaw 5 hourly café managers and 25 full time associates
  • Responsible for month in service training of personnel focusing on food security, sanitation, Hazard Analysis Critical Control Points, Safety & Security of facility doors, and service techniques.
  • Accountable for the National School Lunch Program and Supper program. Audited program dining standards to ensure accuracy in meal preparation, meal standard being met daily, and accurate ordering of commodities.
  • Experienced with System Design which is program designed to capture all meal information for reporting to the Texas Department of Agriculture.
Alliance Healthcare Services, Inc. - Dining Services Director
Brewster, NY, 11/2020 - 08/2022
  • Responsible for a continuous care retirement community which consisted of Independent living, Assistant Living, Memory care, and Hospice facilities totally a 350 residents at peak times. Passed 3 State of Texas audits.
  • Held daily pre service meetings for all staff to cover policy changes, menu updates and upcoming events.
  • Oversaw hiring, training and management of more than 55 personnel across all areas of dining services.
  • Trained front-of-house staff on dining area policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Worked in close collaboration with associates to ensure customers received high-quality service.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Compass Group USA - Senior Dining Services Director
City, STATE, 02/2014 - 07/2019

02/2014-07/2019

Compass, North America, Undine, Continuous Care Retirement Community,

Director of Food & Nutrition League City, TX

Annual Sale Volume: $4.0-Million-dollar P/L account

  • Instituted a weekly client meeting to gauge progress and keep the client updated.
  • Upgraded waitstaff service system with improved training and service to the community. In addition, this included new service equipment to the buffet, tablecloths, service ware and new uniforms to the waitstaff.
  • Executed new fresh menu offerings focused on scratched cooking to insure freshness and quality of the meal to the resident.
  • Addressed and resolved customer issues and concerns quickly and thoroughly.

Compass, North America Morrison’s healthcare Galveston, TX

Director of Food & Nutrition

Fee Account

  • Hired as Director to oversee the entire operations after a new contract had been secured with Compass, North America.
  • Developed a new retail service stream with creation of a down time service to the hospital staff.
  • Ensured top-notch hygiene and food safety standards to maintain a clean, sanitary, and compliant dining kitchen
  • Consistently achieved 94% in Galveston Health Department inspections and successfully passed Joint Commission review as well.
  • Works alongside upper management to define goals, determine budgets develop new marketing strategies and reduce labor and food expenses.
  • Held daily meetings for all staff to cover policy changes, menu updates and upcoming events.
  • Addressed and resolved customer issues and concerns concisely.

Compass, North America, Chartwells Higher Education Beaumont, TX

Senior Director

Annual Sales Volume: $7.5 - Million dollars

  • Recruited to secure and solidify the client relationship and the new contact for the next 5 years.
  • Instrumental in winning the bid for the new contract by securing the client relationship, presenting a favorable bid to the Lamar community, and exceeding the student expectations.
  • Achieved 1st year sales goals of going over 1.4 million dollars in catering sales.
  • Oversaw a staff of an office manager, marketing manager, 3 Retail managers, Executive Chef, Sous chef, Catering Director, and assistant catering director.
  • Met with managers regularly to coach and provide feedback on performance and to assist in manager self-development.
Sage Hospitality - Food Service Director K-12
City, STATE, 06/2012 - 02/2014

06/2012-02/2014 SAGE Dining Houston, TX

Food Service Director

  • Brought on after past director resigned abruptly to secure the onset of a new contract.
  • Led the overall daily culinary and unit operation, food, and labor cost.
  • Convened with client and school president monthly to review past, present, and future performance.
  • Managed food service sales, costs and budget administration to keep operations in line with financial targets.
  • Added new menu options by consulting with talented chef to develop new recipes based on local, seasonal ingredients.
Sodexo Food Service - General Manager Campus Dining
City, STATE, 02/2008 - 06/2012

Annual Sales Volume: $5 -Million dollars

  • Supervised 44 employees through planning, assignments and direction. Responsible for 7 salaried managers which consist of Executive Chef, Sous Chef, , Retail manager, Office manager, Concessions manager, and Catering director.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Built and maintained loyal, long-term client relationships through effective account management and always taking care of the client needs quickly and concisely.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Assumed duties of the General Manager at the inception ad renewal of a new contract.
  • Responsible for the following branded concepts: A&W Root Beer, Pizza Hut, Kentucky Fried Chicken and Einstein’s Bros. Bagels at the Law school.
  • Annual catering sales $1.5 million dollars
Barnacle Bills Seafood - Director of Operations
City, STATE, 05/2006 - 05/2007

Annual Sales Volume $11- Million dollars (owner closed locations without any notice on Mother's day 2007)

Total Unit Operations: 6 restaurants in the San Antonio Texas area

  • Worked with management team to develop operational goals aligned with business strategy.
  • Organized and oversaw work schedules of departmental managers.
  • Successfully improved employment turnover through creating incentive and training programs.
M. D. Anderson Cancer Research Hospital - Food Operations Director
City, STATE, 09/2004 - 05/2006

Annual Sales volume: $6 - Million-dollar

Total Unit Operations: M.D. Anderson main café & all retail outlets which consisted of 4 Starbucks retail outlets, Smoothie King, Pizza Hut and Chic fil A.

  • Managed 4 salaried managers and part-time & full-time staff totally at times 40 employees.
  • Successfully passed Joint Commission review, State of Texas Audit, all internal inspections and received an average 80% on the Press Ganey Report.
  • Led negotiations with vendors to establish optimal schedules and prices.
  • Eliminated project downtime by scheduling employees effectively to increase profit.
Languages
Spanish :
Native/ Bilingual
Negotiated :

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Resume Overview

School Attended

  • Our Lady of The Lake University
  • University of North Dakotal
  • Texas Food Manager Certification

Job Titles Held:

  • General Manager (Recently Laid Off)
  • Dining Services Director
  • Senior Dining Services Director
  • Food Service Director K-12
  • General Manager Campus Dining
  • Director of Operations
  • Food Operations Director

Degrees

  • BBA
  • Nutritional & Food Service Professional Training Program
  • Food Manager Certification

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