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General Manager/Property Manager Resume Example

Resume Score: 65%

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GENERAL MANAGER/PROPERTY MANAGER
Summary

Property Manager versed in all aspects of leasing, marketing, staffing, financial reviews and budgeting. Adept in customer relations, sales, collections and real estate management. Hard working and energetic manager and top-rated sales associate with more than 4 years leading dynamic sales teams in fast-paced markets.

Highlights

  • Established track record of exceptional sales results
  • Resolution-oriented
  • Energetic
  • Well-versed in contract law
  • Social media savvy
  • Compelling leadership skills
  • Exceptional multi-tasker
  • Effective Retail Sales Manager
  • Sales and marketing
  • Knowledge of leasing and market conditions
  • Valid [New Jersey] driver's licenseTeam player
  • Personable
  • Microsoft Office
  • Fast learner
  • Flexible schedule
  • Customer- and service-oriented
  • POS systems
  • Cash handling accuracy
  • Retail merchandising expertise
  • Excellent communication skills
  • Loss prevention comprehension
  • Reading comprehension skills
  • Energetic self-starter
  • Ability to mediate disputes
  • Results-oriented
  • Listening skills
  • Written and oral communication skills
  • MS Office
  • Reliable and punctual
Accomplishments

Established [over 200] new accounts in a single year through successful client development.

Oversaw nightly revenue count for retail stores.

Awarded [3] merit increases during the first [2] years of employment.

Routinely helped as many as [20] customers each day in a high-volume storage/leasing center.

Implemented new rent collection procedures, increasing rental income for [2013].

Developed annual budgets, including determining short and long-term goals to support the overall profit and growth objectives.Trained and mentored [2] new employees each year.

Placed up to [5] new lead calls per day.

Developed an innovative preventive maintenance program for components in the facility. 

Supervision

  • Supervised team of two staff members.

Process Improvement

  • Created new departmental procedures manual.
  • Assessed organizational training needs.

Marketing

  • Implemented marketing strategies which resulted in [30%] growth of customer base.

  • Customer Service
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Computed Data Reports
  • Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
  • Customer Interface
  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.
  • Sales
  • Consistently generated additional revenue through skilled sales techniques.
  • Database Maintenance
  • Assisted in the managing of the company database and verified, edited and modified members' information.Market Research
  • Interviewed clients via market research surveys to identify product issues and customer needs.
  • Database Maintenance
  • Assisted in the managing of the company database and verified, edited and modified members' information.
Experience
General Manager/Property Manager, 03/2009 to CurrentCubeSmart Self Storage - Egg Harbor Township, New Jersey

Managed the day-to-day tactical and long-term strategic activities within the business.Reduced and controlled expenses by improving resource allocation.Reviewed and approved billing invoices and expense reports.Coached and mentored [2] staff members by offering constructive feedback and taking interest in their long-term career growth.Collected and reported information on competitive activity during presentations.Served as mentor to junior team members.Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.Collected and kept careful records of rental payments.Conducted storage cube tours for potential tenants and answered any questions.Monitored and documented all income, including delinquencies.Created staff schedules in response to community needs.Taught, promoted and enforced safe work practices among on-site staff. Conducted inventories of and delivered building supplies.Handled customer complaints personally to verify they were properly handled.Managed all day-to-day activities involving tenants, subcontractors and property management.Fully abstracted all leases and entered all pertinent information into the [Centershift] management system.Maintained accurate and updated websites and printed materials.Monitored common areas for cleanliness and safety.Established and implemented leasing goals while managing an effective lease expiration program.Reviewed all leases to guarantee that tenants received the proper level of service.Computed sales prices, total purchases and processed payments.Described merchandise and explain operation of merchandise to customers.Placed special orders and called other stores to find desired items.Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.Operated a cash register to process cash, cheque and credit card transactions.Recommended merchandise based on customer needs.Explained information about the quality, value and style of products to Influence customer buying decisions.Administered all point of sale opening and closing procedures.Facilitated monthly and quarterly physical inventory counts.

Education
Real Estate Licensing:Real Estate,2013South Jersey Professional School of Business - Northfield, NJ, US

Working on obtaining my NJ real estate license. Currently enrolled in school and set to complete for December 2013.

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Resume Overview

Companies Worked For:

  • CubeSmart Self Storage

School Attended

  • South Jersey Professional School of Business

Job Titles Held:

  • General Manager/Property Manager

Degrees

  • Real Estate Licensing : Real Estate , 2013

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