general manager operations resume example with 12+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
An experienced business manager with consistent track record of successfully employing best practices that improves efficiency,reducing operating costs while increasing productivity all to tight time scales and within budget. Having a professional attitude and an ability to be flexible and handle change in a positive manner. Possessing excellent communication,leadership and organizational skills.
Professional Highlights
  • Safety-oriented
  • Leadership/communication skills
  • Operations management
  • Results-oriented
  • Customer-service focused
  • Global logistics
  • Ground and air transportation
  • Microsoft Office proficiency
Work Experience
01/2010 to 2017
General Manager-Operations Carepathrx TX, State,
  • Coordinated and lead efforts across a large cross-functional team.
  • Planned, directed and monitored regulatory operations.
  • Ensured deliverables were within budget, on schedule and of superior quality.
  • Documented process flows and developed requirements for functional improvements and enhancements.
  • Collaborated with account executives to penetrate new accounts, identify potential customers and coordinate product demonstrations.
  • Coached and mentored [117] staff members by offering constructive feedback and taking interest in their long-term career growth.
  • Forecasted needs and adjusted future plans.
  • Negotiated contracts with outside providers to minimize costs to the company and customers.
  • Monitored department performance data to identify and avoid potential risks.
  • Developed budgets and approved expenses.
2005 to 01/2010
Regional Hub/Gateway Manager UPS Freight Forwarding City, STATE,
  • Established transportation cost standards and economical shipping practices.
  • Oversaw scheduling for the day-to-day activities of105 transportation employees.
  • Coordinated with freight forwarders to expedite international shipments.
  • Managed day-day trucking operations.
  • Evaluated operational records and made scheduling adjustments to maximize efficiency.
  • Maintained ramp and warehouse areas.  
10/1995 to 09/1996
Service Center Operation Manager Emery Worldwide City, STATE,

  •  Customer Services.
  • Operation Management.

Expected in 2013
Bachelor of Arts: Business Administration
San Francisco State University - San Francisco, CA

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Resume Overview

School Attended

    Job Titles Held:

    • General Manager-Operations
    • Regional Hub/Gateway Manager
    • Service Center Operation Manager


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