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general manager operations resume example with 12+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
An experienced business manager with consistent track record of successfully employing best practices that improves efficiency,reducing operating costs while increasing productivity all to tight time scales and within budget. Having a professional attitude and an ability to be flexible and handle change in a positive manner. Possessing excellent communication,leadership and organizational skills.
Professional Highlights
  • Safety-oriented
  • Leadership/communication skills
  • Operations management
  • Results-oriented
  • Customer-service focused
  • Global logistics
  • Ground and air transportation
  • Microsoft Office proficiency
Work Experience
01/2010 to 2017
General Manager-Operations Carepathrx TX, State,
  • Coordinated and lead efforts across a large cross-functional team.
  • Planned, directed and monitored regulatory operations.
  • Ensured deliverables were within budget, on schedule and of superior quality.
  • Documented process flows and developed requirements for functional improvements and enhancements.
  • Collaborated with account executives to penetrate new accounts, identify potential customers and coordinate product demonstrations.
  • Coached and mentored [117] staff members by offering constructive feedback and taking interest in their long-term career growth.
  • Forecasted needs and adjusted future plans.
  • Negotiated contracts with outside providers to minimize costs to the company and customers.
  • Monitored department performance data to identify and avoid potential risks.
  • Developed budgets and approved expenses.
2005 to 01/2010
Regional Hub/Gateway Manager UPS Freight Forwarding City, STATE,
  • Established transportation cost standards and economical shipping practices.
  • Oversaw scheduling for the day-to-day activities of105 transportation employees.
  • Coordinated with freight forwarders to expedite international shipments.
  • Managed day-day trucking operations.
  • Evaluated operational records and made scheduling adjustments to maximize efficiency.
  • Maintained ramp and warehouse areas.  
 
 
 
10/1995 to 09/1996
Service Center Operation Manager Emery Worldwide City, STATE,

  •  Customer Services.
  • Operation Management.

 
Education
Expected in 2013
Bachelor of Arts: Business Administration
San Francisco State University - San Francisco, CA
GPA:

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Resume Overview

School Attended

    Job Titles Held:

    • General Manager-Operations
    • Regional Hub/Gateway Manager
    • Service Center Operation Manager

    Degrees

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