An experienced business manager with consistent track record of successfully employing best practices that improves efficiency,reducing operating costs while increasing productivity all to tight time scales and within budget. Having a professional attitude and an ability to be flexible and handle change in a positive manner. Possessing excellent communication,leadership and organizational skills.
Ground and air transportation
Microsoft Office proficiency
General Manager-OperationsFeb 2010 to Jan 2017 UPS Freight Forwarding － Dfw Airport, Texas
Coordinated and lead efforts across a large cross-functional team.
Planned, directed and monitored regulatory operations.
Ensured deliverables were within budget, on schedule and of superior quality.
Documented process flows and developed requirements for functional improvements and enhancements.
Collaborated with account executives to penetrate new accounts, identify potential customers and coordinate product demonstrations.
Coached and mentored  staff members by offering constructive feedback and taking interest in their long-term career growth.
Forecasted needs and adjusted future plans.
Negotiated contracts with outside providers to minimize costs to the company and customers.
Monitored department performance data to identify and avoid potential risks.
Developed budgets and approved expenses.
Regional Hub/Gateway ManagerJan 2005 to Feb 2010 UPS Freight Forwarding － DFW Airport, Texas
Established transportation cost standards and economical shipping practices.
Oversaw scheduling for the day-to-day activities of105 transportation employees.
Coordinated with freight forwarders to expedite international shipments.
Managed day-day trucking operations.
Evaluated operational records and made scheduling adjustments to maximize efficiency.
Maintained ramp and warehouse areas.
Service Center Operation ManagerNov 1995 to Oct 1996 Emery Worldwide － Salt Lake City, Utah