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general manager operation director resume example with 20+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Focused Operations Manager successful in contract negotiation and process improvement. Remains calm and poised even in high-pressure situations. Adept at leveraging in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion.

Skills
  • Large event planning,
  • Marketing to trend
  • Serve safe certified
  • Financial controls implementation
  • Profit and loss accountability
  • Cross-functional team management
  • Schedule management
  • Employee development and development
  • Customer retention
  • Proficient in Microsoft word, excel and power point
Experience
08/2005 to Current General Manager / Operation Director Aaron's, Inc | Lancaster, CA,
  • Accomplished visionary leadership.
  • Inspire team to exceed metrics through goal setting and strong accountabilities to outcomes.
  • Skills to streamline best practices to achieve efficient day-to-day operations and management.
  • Proven record of exceeding company metrics in a fast-paced environment where customer satisfaction is a top priority.
  • Strong leadership, supervisory, coaching and training skills; supervised a diverse group of 150 employees.
  • Proficient in Microsoft Word, Excel, PowerPoint.
  • Created a relationship with clients that has built trust and confidence in the team.
  • Effective conflict resolution skills while holding employees to the highest company standards.
  • Areas of responsibilities: Two catering departments, Provide meals for two daycare centers.
  • Concessions to include the Chartway Arena for College Basketball and arena Concerts, 18 Premium suite, Large plated catering events, catering for meetings and conferences.
  • SB Ballard football Stadium: Concession, Private club and 30 Premium suite.
  • Overseeing the daily operation for the faculty premium dining room.
  • Manage a team of 8 salaried managers, 10 supervisors and a staff of 130 hourly associates.
  • Annual Net sales 4.75 million.
  • Responsibilities:.
  • Develop action plans towards the established forecast, improvement goals and cost reduction programs.
  • Direct and empower the managers to meet the objectives and Client needs within the guidelines.
  • Facilitate or designate to be facilitated all staff meetings, management meetings.
  • Review actions taken by the managers to resolve client and guest complaints.
  • Inspect the operations regularly to ensure compliance.
  • Enforce compliance with all policies and procedures.
  • Prepare required reports accurately and submit on schedule.
  • Monitor Weekly inventory and budget performance.
  • Review the P&L statement to ensure accuracy and detect trends.
  • Ensure proper hiring and that team members are motivated to meet standards.
  • Define managers’ duties and responsibilities through setting of goals and performance standards.
  • Operate with sound judgment with minimum supervision.
  • Follow and ensure that the Business Conduct Policy is being met.
  • Accountable for a safety culture that creates a work environment where no one gets hurt.
  • Developing new concepts or implement trends to increase existing revenue sources for concessions, premium service, and catering.
  • Oversee the event planning and execution, to meet clients expectations and Company operating financial goals.
04/2001 to 05/2005 District Supervisor (Area Coach) Berkshire Hathaway Automotive | Springfield, MO,
  • Managed an area covering Georgia, North Carolina, and Virginia.
  • The area consisted of 11 stores with combined sales of $3,980.256 annually and a staff of 145 hourly and salaried employees.
  • Responsibility included recruitment and training of all management personal.
  • Marketing to increase sales and maximize profits.
  • The development of management to obtain sales and profit goals.
  • Other responsibilities were employee relation, disciplinary actions, store audits and QSC reports.
  • Approving weekly forecast to ensure budgets were met.
  • Total profit and loss for area.
  • Managed rollouts of new programs and products, providing all necessary scheduling and train materials to support the program.
01/1999 to 02/2001 Area Director Sbarro | City, STATE,
  • Managed an area covering South Georgia, east Alabama and Hilton Head South Carolina.
  • The area consisted of eight stores with combined sales of $3,557.503 annually and a staff of 105 hourly and salaried employees.
  • Responsibility included recruitment and training of all management.
  • Total profit and loss for area.
  • The development of management to obtain sales and profit goals.
  • Other responsibilities were employee relations, disciplinary actions, store audits and QSC reports.
  • Approving weekly forecast to ensure budgets were met.
  • Opening of New units.
  • Marketing and merchandising to increase sales and maximize profits.
10/1994 to 01/1999 Regional Training Manager Panera Bread | City, STATE,
  • Responsible for all training and development of Management for Georgia and South Carolina.
  • Coach new management trainees (company and franchise).
  • Recognize and endorse General Training Managers.
  • Manage rollouts of new programs and products, providing all the necessary scheduling and training materials to support the programs.
  • Conduct classroom training to support the ongoing development of all Mangers and Shift Supervisors in P&L responsibilities, Forecasting and budgeting, effective schedule, ordering and customer service.
  • Update training materials as needed.
  • Provide field support to District Managers.
  • Recruiting management candidates.
Education and Training
Expected in 1981 to to Some College Coursework Completed Management course and drafting and design | Savannah Tech, Savannah, Ga. GPA:
Accomplishments
  • Developed relationships with clients and typically exceeded sales goals by 30%
  • Negotiated with vendors, saving the company $20.000 annually.
  • Improved delivery of Service and Quality by Working with executive chef and management team to create new product standard and training programs , realizing overall increase in customer satisfaction and cost efficiency.
  • Consistently maintained high customer satisfaction ratings.
  • Recognized as Employee of the year by Old Dominion University for outstanding performance and team contributions.

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Resume Overview

School Attended

  • Savannah Tech

Job Titles Held:

  • General Manager / Operation Director
  • District Supervisor (Area Coach)
  • Area Director
  • Regional Training Manager

Degrees

  • Some College Coursework Completed Management course and drafting and design

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