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general manager operation director resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

To support the growth and profitability of an organization that provides challenges, encourages and rewards achievement with the opportunity to utilize my substantial experience, skills, and proven abilities. Focused [Job Title] with [Number] years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers.

Accomplishments
  • Supervision - Supervised sales team to monitor sales activity and goal achievement.
Skills
  • Problem Anticipation and Resolution
  • Department Oversight
  • Team Leadership
  • Financial Statement Review
  • Process Development and Streamlining
  • Multitasking and Prioritization
Work History
General Manager / Operation Director, 09/2005 - Current
Boston Market Hampton, VA,
  • Accomplished visionary leadership.
  • Inspire team to exceed metrics through goal setting and strong accountabilities to outcomes.
  • Skills to streamline best practices to achieve efficient day-to-day operations and management.
  • Proven record of exceeding company metrics in a fast-paced environment where customer satisfaction is a top priority.
  • Strong leadership, supervisory, coaching and training skills; supervised a diverse group of 150 employees.
  • Proficient in Microsoft Word, Excel, PowerPoint.
  • Created a relationship with clients that has built trust and confidence in the team.
  • Effective conflict resolution skills while holding employees to the highest company standards.
  • Areas of responsibilities: Two catering departments, Provide meals for two daycare centers.
  • Concessions to include the Chartway Arena for College Basketball and arena Concerts, 18 Premium suite, Large plated catering events, catering for meetings and conferences.
  • SB Ballard football Stadium: Concession, Private club and 30 Premium suite.
  • Overseeing the daily operation for the faculty premium dining room.
  • Manage a team of 8 salaried managers, 10 supervisors and a staff of 130 hourly associates.
  • Annual Net sales 4.75 million.
  • Responsibilities:.
  • Develop action plans towards the established forecast, improvement goals and cost reduction programs.
  • Direct and empower the managers to meet the objectives and Client needs within the guidelines.
  • Facilitate or designate to be facilitated all staff meetings, management meetings.
  • Review actions taken by the managers to resolve client and guest complaints.
  • Inspect the operations regularly to ensure compliance.
  • Enforce compliance with all policies and procedures.
  • Prepare required reports accurately and submit on schedule.
  • Monitor Weekly inventory and budget performance.
  • Review the P&L statement to ensure accuracy and detect trends.
  • Ensure proper hiring and that team members are motivated to meet standards.
  • Define managers’ duties and responsibilities through setting of goals and performance standards.
  • Operate with sound judgment with minimum supervision.
  • Follow and ensure that the Business Conduct Policy is being met.
  • Accountable for a safety culture that creates a work environment where no one gets hurt.
  • Developing new concepts or implement trends to increase existing revenue sources for concessions, premium service, and catering.
  • Oversee the event planning and execution, to meet clients expectations and Company operating financial goals.
District Supervisor (Area Coach), 05/2001 - 06/2005
Berkshire Hathaway Automotive Dallas, TX,
  • Managed an area covering Georgia, North Carolina, and Virginia.
  • The area consisted of 11 stores with combined sales of $3,980.256 annually and a staff of 145 hourly and salaried employees.
  • Responsibility included recruitment and training of all management personal.
  • Marketing to increase sales and maximize profits.
  • The development of management to obtain sales and profit goals.
  • Other responsibilities were employee relation, disciplinary actions, store audits and QSC reports.
  • Approving weekly forecast to ensure budgets were met.
  • Total profit and loss for area.
  • Managed rollouts of new programs and products, providing all necessary scheduling and train materials to support the program.
Area Director, 02/1999 - 03/2001
Sbarro City, STATE,
  • Managed an area covering South Georgia, east Alabama and Hilton Head South Carolina.
  • The area consisted of eight stores with combined sales of $3,557.503 annually and a staff of 105 hourly and salaried employees.
  • Responsibility included recruitment and training of all management.
  • Total profit and loss for area.
  • The development of management to obtain sales and profit goals.
  • Other responsibilities were employee relations, disciplinary actions, store audits and QSC reports.
  • Approving weekly forecast to ensure budgets were met.
  • Opening of New units.
  • Marketing and merchandising to increase sales and maximize profits.
Regional Training Manager, 11/1994 - 02/1999
Panara Bread City, STATE,
  • Responsible for all training and development of Management for Georgia and South Carolina.
  • Coach new management trainees (company and franchise).
  • Recognize and endorse General Training Managers.
  • Manage rollouts of new programs and products, providing all the necessary scheduling and training materials to support the programs.
  • Conduct classroom training to support the ongoing development of all Mangers and Shift Supervisors in P&L responsibilities, Forecasting and budgeting, effective schedule, ordering and customer service.
  • Update training materials as needed.
  • Provide field support to District Managers.
  • Recruiting management candidates.
Education
Some College Coursework Completed Management course and drafting and design: , Expected in
-
Savannah Tech - Savannah, Ga.
GPA:
Status -

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Resume Overview

School Attended

  • Savannah Tech

Job Titles Held:

  • General Manager / Operation Director
  • District Supervisor (Area Coach)
  • Area Director
  • Regional Training Manager

Degrees

  • Some College Coursework Completed Management course and drafting and design

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