General Manager of Operations Resume Example
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GENERAL MANAGER OF OPERATIONS
Professional Summary
Volunteer Firefighter with South Whitley Volunteer Fire Dept. for more than 10 years with 300 hours of training. Volunteer for JELLICO Rescue Squad Jellico Tn. Work with community groups to supply truck loads of supplies for hurricane relief. Work with Church of God youth program to supply food in poverty stricken areas in south east Tn and northern Ga. With a focus on Rossville Tn/Ga. Spearheaded Autism Speaks fundraiser for 2 years surpassing our goal of more than $3500. Spearheaded donations to design and customize a Jellico Blue Devils bicycle for Jellico youth. Volunteered with Jellico Honor Guard to do fundraisers with my Disabled Veteran Father.
Skills
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Work History
General Manager of Operations, 10/2020 to Current
Persevus Veteran Careers – Mount Pleasant , MI
Persevus Veteran Careers – Mount Pleasant , MI
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives Using SMART plan.
- Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
- Developed and implemented daily operations plans such as training programs, employee assignments and promotional strategies.
- Partnered with vendors and suppliers to effectively manage and budget for over $14,000 in inventory.
- Implemented policies and standard operating procedures for continuous improvement.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor target areas for growth.
- Restocked inventory to sustain par levels and produced quarterly inventory audits and calculated, updated and presented reports.
- Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences.
Medical Receptionist, 04/2020 to 10/2020
Yai/Nipd Network – Queens , NY
Yai/Nipd Network – Queens , NY
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Managed master calendar and scheduled appointments for 5 providers based on optimal patient loads and clinician availability.
- Maintained current and accurate medical records for over 500 patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Checked patient data including insurance, demographic and health history to keep information current.
- Completed clerical duties and tasks for clinic administration.
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
General Manager of Operations, 12/2014 to 03/2020
Persevus Veteran Careers – Omaha , NE
Persevus Veteran Careers – Omaha , NE
- Partnered with vendors and suppliers to effectively manage and budget for over $65,000 in inventory.
- Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Cultivated strong business relationships with clients to increase overall experience, satisfaction and retention rates.
- Restocked inventory to sustain par levels and produced quarterly inventory audits and calculated, updated and presented reports.
- Managed and allocated staff and material resources to meet production goals.
- Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences.
- Responded to events, including network outages and issues related to circuits, websites, vendors and telecoms.
- Established operational objectives and work plans and delegated assignments to subordinate managers.
- Forged and cultivated productive relationships with community members and potential partners.
- Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives.
Office Manager, 03/2001 to 03/2014
Inside Real Estate – Carlsbad , CA
Inside Real Estate – Carlsbad , CA
- Sourced vendors for special project needs and negotiated contracts.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Coordinated special projects and managed schedules.
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
- Compared vendor prices and negotiated for optimal savings.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Maintained computer and physical filing systems.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Education
High School DiplomaJellico High School - City, State
- Graduated in Top 10% of Class
- Graduated with 3.9 GPA
- Member of Who's Who of High School Students, Beta Club Officer, Honors Society
South East Community College - City
- Dean's List 2 years
Certifications
- Ky State Firefighter certification
- First Aid Certification
- CPR Certification
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Resume Overview
School Attended
- Jellico High School
- South East Community College
Job Titles Held:
- General Manager of Operations
- Medical Receptionist
- Office Manager
Degrees
- High School Diploma
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