SEARCH

General Manager of Operations Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
H
GENERAL MANAGER OF OPERATIONS
Summary

Focused Operations Manager bringing 12 years of experience in day-to-day business operations management. Adept at liaising with key clients, accounts and external business stakeholders to build rapport and drive retention. Ready to apply demonstrated ability to streamline processes to increase efficiency and reduce costs. Focused on promoting safety and productivity across multiple business lines. Advanced knowledge of applying trend analysis to create value for customers and profitability for company. Diligent in maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional inventory management, loss prevention and vendor negotiation performance.

Skills
  • Policies and procedures implementation
  • Staff training and development
  • Solutions development
  • Process improvement strategies
  • Performance reporting
  • Systems implementation
  • Multi-unit operations management
  • Financial and cash flow analyses
  • Cost reduction and containment
  • Document control
  • Customer relationship management
  • Business development understanding
  • Maintenance planning
  • Business Strategy Development
  • Continuous improvements
  • Marketing
  • Cost reduction strategies
  • Retail Space Planning
  • Production
  • Product management
  • Microsoft Office
  • Workforce Management
  • Revenue generation
  • Team Building/Leadership
  • Quality assurance controls
  • Delegation
  • Organizational Management
  • Performance management
  • Social media marketing
  • Quality assurance and control
  • Certified Production and Inventory Control Manager (CPIM)
  • Invoice processing
  • Business Administration
  • Health and safety compliance
  • Management
  • Communication improvements
  • Client relationships
  • Business and Operations Management
  • Flexible
  • Project management abilities
  • Goal attainment
  • Project management
  • Business Planning
  • Dedicated
  • Warehouse operations
  • Staff retention
  • Staff development
  • Retail operations management
  • Procedure development
  • Troubleshooting and problem solving
Experience
General Manager of Operations
Martins Ferry, OHHanover Fuel Stop/Apr 2019 to Oct 2020
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Established work priorities to meet contractual obligations for schedule and installations.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Established organizational vision and developed strategies to achieve sales and customer service goals.
  • Mitigated risk by promoting regulatory compliance for representative licensing and contracting protocol.
  • Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports.
  • Diminished financial discrepancies by accurately collecting customer fees, managing refunds and providing complete sales documentation.
  • Monitored and directed all aspects of department operations and 20-member fuel and foodservice team in production, safety, equipment, performance, quality and records management.
  • Inspected production areas to identify and correct unsafe or unauthorized practices.
  • Managed pre-inspections, site supervision, site measurements, scheduling and equipment management.
  • Developed incident management strategy, including troubleshooting, root cause analysis and timely resolution.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Assisted in refining procedures, defining best practices and correcting reported audit issues.
General Manager of Operations
Wheeling, WVDiCarlos Famous Pizza/Nov 2010 to Mar 2019
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Mitigated regulatory risks by overseeing compliance visits and adhering to protocol.
  • Trained over 20 employees on business principles, best practices, protocol and system usage.
  • Designed sales and service strategies to improve revenue and retention.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Established work priorities to meet contractual obligations for schedule and installations.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
Assistant Store Manager
Bridgeport, OHRent-A-Center/Jan 2007 to May 2010
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Promoted and supported strong relationships with local community organizations in surrounding area.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Collaborated with department heads to identify opportunity, develop timely solutions and create action plans.
  • Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
Education and Training
High School DiplomaMartins Ferry High SchoolMay 2004Martins Ferry, OH
Bachelor of Science: Business Administration And ManagementColumbia Southern UniversityMar 2018Orange Beach, AL
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Hanover Fuel Stop
  • DiCarlos Famous Pizza
  • Rent-A-Center

School Attended

  • Martins Ferry High School
  • Columbia Southern University

Job Titles Held:

  • General Manager of Operations
  • Assistant Store Manager

Degrees

  • High School Diploma
    Bachelor of Science : Business Administration And Management

Similar Resumes

View All
General-Manager-of-Operations-resume-sample

General Manager of Operations

Ziggy'z Pharm Canabias Corporation

Edmond, Oklahoma