general manager of operations resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
General Manager of Operations with extensive background in administration and customer relations. Supervise daily operations and organizations. Strong competencies for addressing operational issues and concerns quickly. Determines staffing requirements, work assignments and schedules. Excellent skills hiring and recruiting to develop high-performing teams. General Manager with over 13 years of successful experience in leadership and team relations. Recognized consistently for performance excellence and contributions to success in Transportation and Logistics industry. Strengths in negotiating and conflict resolution.
Skills
Project development and life cycle
Supply Chain Management
Work flow planning
Negotiation
Operations management
Customer relations specialist
Employee relations and conflict resolution
P&L Management
Cost analysis and savings
Dental radiography
Oral surgery
Local anesthetic proficiency
Electronic Charting
Patient education and counseling
Patient Relations
Infection Control and Aseptic Procedures
Sealant application
Preventive Oral Health Education
Dental Prophylaxis
Work History
General Manager of Operations, 12/2018 - 01/2021 Persevus Veteran Careers – Mount Pleasant, MI,
Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Trained, coached and mentored staff to support smooth adoption of new TMS program.
Set, enforced and optimized internal policies to maintain responsiveness to demands
Kept staff performing at peak levels with clear objectives and hands-on strategies.
Supervised staff to ensure the tracking and monitoring of all shipment progress, providing consistent customer updates of delays or transport issues.
Satisfied customers and shippers with quick resolutions with regard to transportation, or logistics issues.
Served customers by going above and beyond to offer exceptional support for needs.
Achieved financial targets by setting favorable rate structures and maintaining strict negotiating processes.
Supervised staff at 2 locations, managing day-to-day business operations.
General Manager of Operations, 12/2018 - 01/2021 Persevus Veteran Careers – Omaha, NE,
Prepared and updated employees' daily work schedules and resolved delivery problems.
Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
Formed strategic partnerships, established metrics and participated in complex negotiations.
Collaborated with Dispatch Manager to plan and implement processes to maximize backhaul goals, increasing daily revenue.
Observed staff to review compliance and safety to minimize losses due to violations or damage.
Coordinated with CSR's to boost unloaded miles and reduce empty miles by 50%.
Set up new business accounts on internal systems and processed all reports, credit applications and credit limits
Oversaw high-volume accounting operations with a 5-person team focused on efficient budget administration, AP/AR and other financial management needs.
Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Quickbooks.
Collaborated in timely processing of billing and accounts receivables.
Monitored and directed incoming mail and prepared outgoing mail.
Managed banking transactions, invoicing and budgeting to decrease financial inconsistencies.
Performed bi-weekly carrier compliance audits
Processed all credit card transactions, crediting to proper invoices.
Certified Dental Assistant, 06/2000 - 07/2008 Lincoln Dental Serices – City, STATE,
Evaluated patients dental chart that explained patients' dental health status and treatment plans.
Captured patients' dental radiographs and provided to dentist for interpretation and diagnosis.
Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for amalgam, composite resins fillings, casts and impressions.
Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
Applied fluoride and dental sealants to protect patients' teeth from decay.
Carried out day-day-day duties accurately and efficiently.
Performed oral prophylaxis (coronal polishing), and educate patients by demonstrating flossing, and brushing techniques.
Helped complete routine and advanced procedures by preparing patients and instruments for expected needs.
Sterilized rooms and prepped equipment and instruments daily for all assigned procedures.
Education
: Dental Assisting, Expected in 07/1999 - Central Piedmont Community College - Charlotte, NC GPA: Status -
: CNA II, Expected in 07/1997 - Cleveland Community College - Shelby, NC GPA: Status -
Continuing education in Health Care
CNA I : Prerequisite For Applied Sciences, Expected in 07/1996 - Gaston College - Dallas, NC GPA: Status -
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