General Manager Of Operations resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Reliable and accountable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Accomplished in achieving demanding sales and customer satisfaction targets. Proficient in advertising guidelines and effective sales approaches. Well-versed in giving customers brand- and market-specific advertising to bring in target customers.

Dedicated Operations Manager effectively employs proven methods and cutting-edge technology to meet business performance expectations. Successful implementation of measures to cut cost, streamline operations and increase productivity. Detailed approach to maintaining high threshold for business operations.

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

  • Issue and conflict resolution
  • Staff development
  • Brand management
  • Adaptive team player
  • Strong communication skills
  • Excellent multi-tasker
  • Superb sales professional
  • Dependable and reliable
  • High-energy attitude
  • Product and service knowledge
  • Sales closing
  • Systems implementation
  • Policies and procedures implementation
  • Process improvement strategies
  • Multidisciplinary collaboration
  • Financial and cash flow analyses
  • Cost reduction and containment
  • Solutions development
  • Workforce training
  • Incidents management
  • Contract review and recommendations
  • Staff training and development
  • Performance reporting
  • Cross-functional communication
  • Microsoft Office
  • Customer relationship management
  • Social media marketing
  • Troubleshooting and problem solving
  • Team Building/Leadership
  • Advertising background
  • Sales presentations
  • Workforce Management
  • Quality assurance and control
  • Project management abilities
  • Data archiving
  • Negotiations expert
  • Goal attainment
  • Health and safety compliance
  • Business development understanding
  • Marketing
  • Conflict mediation
  • Communication improvements
  • Organizational Management
  • Revenue generation
  • Client relationships
  • Case management
  • Delegation
  • Project management
  • Dedicated
  • Performance management
  • Flexible
  • Staff retention
  • High-pressure environments
  • Cost reduction strategies
  • Business and Operations Management
  • Quality assurance controls
  • Invoice processing
  • Data evaluation
General Manager of Operations, 09/2019 to Current
Persevus Veteran CareersBoyne City, MI,
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Established work priorities to meet contractual obligations for schedule and installations.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Performed timely and budget-complying project management on multi-faceted issues.
  • Developed new banking relationships with multiple lenders to obtain favorable terms on equipment lines and operating lines of credit.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Resolved issues, including challenges regarding circuits, websites, vendors and telecoms.
  • Coordinated customer inspection clinic for retail customers to meet with vehicle line product and brand managers.
  • Reduced process lags and effectively trained team members on best practices and protocol.
  • Analyzed strategic, core and support processes and recommended improvements to streamline processes.
  • Evaluated and processed shift reports to assess metrics and make proactive adjustments to future plans.
  • Established organizational vision and developed strategies to achieve sales and customer service goals.
  • Strengthened operational efficiencies and traceability, developing organization systems for financial records and sales reports.
  • Assessed upcoming projects to forecast projected resource requirements.
  • Identified shared data elements and relationships between data elements and processes, people and systems.
  • Contributed to development and evaluation of service level agreements that complied with established operational parameters.
  • Achieved and surpassed production targets through effective staff management, task allocation and materials coordination.
  • Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
  • Devised business and technology strategies to create performance metrics, reporting and analysis systems in support of investigative operations.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Assisted in refining procedures, defining best practices and correcting reported audit issues.
  • Enforced security policies and procedures to protect company assets from theft, loss or damage.
  • Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports.
  • Developed corporate objectives and strategies collaborating on quality metrics and key performance indicators (KPI), as well as strategizing with cross-functional teams on improvement measures related to quality.
  • Assisted executive leaders in decision-making processes by creating daily reports and suggesting areas for development.
  • Managed pre-inspections, site supervision, site measurements, scheduling and equipment management.
  • Developed incident management strategy, including troubleshooting, root cause analysis and timely resolution.
  • Oversaw financial management activities, including budget management, accounting and payroll.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Aligned operational boundaries between processes and production demands.
  • Mitigated risk by promoting regulatory compliance for representative licensing and contracting protocol.
  • Secured revenue, accurately monitoring cash intake and maintaining store policy updates to eliminate discrepancies.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Defined project roadmap to solidify project objectives and milestones.
  • Diminished financial discrepancies by accurately collecting customer fees, managing refunds and providing complete sales documentation.
  • Conducted performance reviews providing coaching and feedback to benefit both company and employee.
  • Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.
  • Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
Co Owner General Manager, 09/2018 to Current
Koppers Inc.Roanoke Valley, VA,
  • My main duties included managing a full staff of sales people and keeping track of payroll for them
  • Provided outstanding customer service to new and long-standing customers by attending closely to concerns and developing solutions
  • Effectively controlled the release of proprietary and confidential information for general client lists
  • Provided effective demonstrations of satellite systems so that customers understood how to use each feature
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions
  • Monitored multiple databases to keep track of all company inventory
  • Proactively identified and solved complex problems impacting operations management and business direction
  • Inputted information from customer calls and onsite service visits into the company's system
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
  • Provided onsite training
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
  • Managed scheduling for all employees to ensure optimal productivity
  • Hired and mentored core start-up team, working to outline initial company policies and procedures
  • Enhanced operational performance by developing effective business development strategies, systems and procedures
  • Strengthened tractability, developing organization systems for contracts, records, reports and agendas
  • Established departmental performance goals, set timeline targets for sales team and trained new employees
  • Assessed team proficiencies, identifying and targeting areas for improvement
  • Assessed, optimized and elevated operations to target current and expected demands
  • Introduced complete onboarding and training programs, surpassing established team sale targets and employee retention goals
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
  • Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines
Regional Sales Manager, 12/2010 to 09/2018
Future Vision Tech LimitedCity, STATE,
  • Assessed effectiveness of sales representatives and implemented courses of action to rectify weaknesses
  • Formalized sales process to enhance operations and promote acquisition of new customers
  • Analyzed regional market trends to discover new opportunities for growth
  • Designed employee motivation strategies and contests
  • Developed and managed regional sales program and market operations
  • Worked closely with each sales team member to provide relevant and effective feedback on specific sales calls and selling methods
  • Oversaw inventory purchases and sales contracts to keep records current and compliant
  • Consistently increase sales by developing key customer relationships
  • Audited location sales performance and data trends to improve underperforming areas
  • Planned and developed strategies to increase sales and territory
  • Reduced process lags by effectively mentoring and training new hires on best practices, protocols and sales techniques
  • Tracked customer behaviors, market trends and online presence, using data to make proactive adjustments to sales procedures and targets
  • Established clear lines of communication between business and clients
  • Supervised strategy, training, team structure and communication of regional sales program
  • Addressed customer complaints quickly to drive satisfaction and adjusted operational strategies to reduce issues
  • Maintained open communication, checked on customer needs and offered new products to accountholders
  • Delivered consistently high rates of internal employee development into leadership roles while maintaining low turnover
  • Maintained clients' satisfaction by serving as point of contact, routinely re-assessing needs and resolving any present or foreseeable conflicts
  • Recruited, interviewed and hired individuals bringing exceptional talent and well-developed skills to already successful sales division
  • Increased revenue generation by collaborating with senior executives to assess regional performance and develop new sales strategies
  • Developed productive relationships with key account holders
  • Aided sales management by tracking weekly sales and planning corrective actions
  • Mentored and trained staff to define and exceed field sales objectives
Bartender/ Waitress, 04/2008 to 06/2010
Tawas Bay Beach ResortCity, STATE,
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
  • Addressed any concerns or complaints quickly to promote customer happiness and escalated more advanced issues to management for resolution
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation
  • Prepared salads and desserts alongside kitchen staff to aid in high-traffic times and maintain efficiency
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff
  • Assisted other wait staff members in carrying plates to tables, seating customers and bringing beverages
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions
  • Updated repeat customers on menu changes and updates to maintain quality service relationships
  • Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times
  • Executed cash transactions quickly and accurately
  • Managed inventory of dining room products, including condiments, linens and flatware
  • Delivered trays and bags to patrons and assisted with collecting items such as drinks, utensils and condiments
  • Offered product samples, answered questions and suggested products
  • Monitored customer movements and quickly cleared empty tables for future customers
  • Removed trash, spills and trays to keep areas clean and professionally organized
  • Supported serving staff in delivering accurate and well-presented food orders
  • Greeted guests with friendliness and professionalism
  • Carried dirty dishes to kitchen to keep dining areas clean and promote efficiency
  • Suggested additional items and offered samples of weekly promotional items to increase store sales
  • Verified adequate levels of supplies such as linens and trays and restocked low items
  • Proactively assessed customer needs and provided beverage refills, condiments and other services
  • Stocked displays with new and transferred merchandise
  • Applied proactive and resourceful nature to create pleasant guest experiences
  • Backed up cashier staff to process customer orders and payments
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
  • Collected food, wine and appetizer orders from patrons and promoted upsell items
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs
  • Recognized VIP customers immediately and provided special treatment, including preferred tables
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships
  • Kept close track of bar tabs and transferred open tabs to dining area seamlessly, providing pleasant dining experience to customers and smoothing process for wait staff
  • Checked identification of customers to verify age requirements needed for purchase of alcohol
  • Advertised, marketed and recommended drink options to guests to increase guest satisfaction
  • Maintained tight financial controls with highly accurate daily registers
  • Promoted products to customers to enhance bill totals with high-profit items
  • Promoted customer safety by maintaining current list of available ride services for inebriated customers
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays
  • Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment
  • Designed and implemented new cocktails to drive customer interest and sales numbers
Education and Training
High School Diploma: , Expected in
Au Gres-Sims High School - Au Gres, MI

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Resume Overview

School Attended

  • Au Gres-Sims High School

Job Titles Held:

  • General Manager of Operations
  • Co Owner General Manager
  • Regional Sales Manager
  • Bartender/ Waitress


  • High School Diploma

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