General Manager Of Operations resume example with 12+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Reliable and accountable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Accomplished in achieving demanding sales and customer satisfaction targets. Proficient in advertising guidelines and effective sales approaches. Well-versed in giving customers brand- and market-specific advertising to bring in target customers.
Dedicated Operations Manager effectively employs proven methods and cutting-edge technology to meet business performance expectations. Successful implementation of measures to cut cost, streamline operations and increase productivity. Detailed approach to maintaining high threshold for business operations.
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Skills
Issue and conflict resolution
Staff development
Brand management
Adaptive team player
Strong communication skills
Excellent multi-tasker
Superb sales professional
Dependable and reliable
High-energy attitude
Product and service knowledge
Sales closing
Systems implementation
Policies and procedures implementation
Process improvement strategies
Multidisciplinary collaboration
Financial and cash flow analyses
Cost reduction and containment
Solutions development
Workforce training
Incidents management
Contract review and recommendations
Staff training and development
Performance reporting
Cross-functional communication
Microsoft Office
Customer relationship management
Social media marketing
Troubleshooting and problem solving
Team Building/Leadership
Advertising background
Sales presentations
Workforce Management
Quality assurance and control
Project management abilities
Data archiving
Negotiations expert
Goal attainment
Health and safety compliance
Business development understanding
Marketing
Conflict mediation
Communication improvements
Organizational Management
Revenue generation
Client relationships
Case management
Delegation
Project management
Dedicated
Performance management
Flexible
Staff retention
High-pressure environments
Cost reduction strategies
Business and Operations Management
Quality assurance controls
Invoice processing
Data evaluation
Experience
General Manager of Operations, 09/2019 to Current Persevus Veteran Careers – Boyne City, MI,
Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
Established work priorities to meet contractual obligations for schedule and installations.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Performed timely and budget-complying project management on multi-faceted issues.
Developed new banking relationships with multiple lenders to obtain favorable terms on equipment lines and operating lines of credit.
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Resolved issues, including challenges regarding circuits, websites, vendors and telecoms.
Coordinated customer inspection clinic for retail customers to meet with vehicle line product and brand managers.
Reduced process lags and effectively trained team members on best practices and protocol.
Analyzed strategic, core and support processes and recommended improvements to streamline processes.
Evaluated and processed shift reports to assess metrics and make proactive adjustments to future plans.
Established organizational vision and developed strategies to achieve sales and customer service goals.
Strengthened operational efficiencies and traceability, developing organization systems for financial records and sales reports.
Assessed upcoming projects to forecast projected resource requirements.
Identified shared data elements and relationships between data elements and processes, people and systems.
Contributed to development and evaluation of service level agreements that complied with established operational parameters.
Achieved and surpassed production targets through effective staff management, task allocation and materials coordination.
Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
Devised business and technology strategies to create performance metrics, reporting and analysis systems in support of investigative operations.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Assisted in refining procedures, defining best practices and correcting reported audit issues.
Enforced security policies and procedures to protect company assets from theft, loss or damage.
Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports.
Developed corporate objectives and strategies collaborating on quality metrics and key performance indicators (KPI), as well as strategizing with cross-functional teams on improvement measures related to quality.
Assisted executive leaders in decision-making processes by creating daily reports and suggesting areas for development.
Managed pre-inspections, site supervision, site measurements, scheduling and equipment management.
Developed incident management strategy, including troubleshooting, root cause analysis and timely resolution.
Oversaw financial management activities, including budget management, accounting and payroll.
Assessed, optimized and elevated operations to target current and expected demands.
Aligned operational boundaries between processes and production demands.
Mitigated risk by promoting regulatory compliance for representative licensing and contracting protocol.
Secured revenue, accurately monitoring cash intake and maintaining store policy updates to eliminate discrepancies.
Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
Defined project roadmap to solidify project objectives and milestones.
Diminished financial discrepancies by accurately collecting customer fees, managing refunds and providing complete sales documentation.
Conducted performance reviews providing coaching and feedback to benefit both company and employee.
Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.
Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments.
Recruited, hired and trained crew members on application of projects, customer relations and customer service.
Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Delivered positive customer experiences by implementing effective quality assurance practices.
Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
Co Owner General Manager, 09/2018 to Current Koppers Inc. – Roanoke Valley, VA,
My main duties included managing a full staff of sales people and keeping track of payroll for them
Provided outstanding customer service to new and long-standing customers by attending closely to concerns and developing solutions
Effectively controlled the release of proprietary and confidential information for general client lists
Provided effective demonstrations of satellite systems so that customers understood how to use each feature
Delivered an exceptional level of service to each customer by listening to concerns and answering questions
Monitored multiple databases to keep track of all company inventory
Proactively identified and solved complex problems impacting operations management and business direction
Inputted information from customer calls and onsite service visits into the company's system
Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
Provided onsite training
Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
Managed scheduling for all employees to ensure optimal productivity
Hired and mentored core start-up team, working to outline initial company policies and procedures
Enhanced operational performance by developing effective business development strategies, systems and procedures
Strengthened tractability, developing organization systems for contracts, records, reports and agendas
Established departmental performance goals, set timeline targets for sales team and trained new employees
Assessed team proficiencies, identifying and targeting areas for improvement
Assessed, optimized and elevated operations to target current and expected demands
Introduced complete onboarding and training programs, surpassing established team sale targets and employee retention goals
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels
Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines
Regional Sales Manager, 12/2010 to 09/2018 Future Vision Tech Limited – City, STATE,
Assessed effectiveness of sales representatives and implemented courses of action to rectify weaknesses
Formalized sales process to enhance operations and promote acquisition of new customers
Analyzed regional market trends to discover new opportunities for growth
Designed employee motivation strategies and contests
Developed and managed regional sales program and market operations
Worked closely with each sales team member to provide relevant and effective feedback on specific sales calls and selling methods
Oversaw inventory purchases and sales contracts to keep records current and compliant
Consistently increase sales by developing key customer relationships
Audited location sales performance and data trends to improve underperforming areas
Planned and developed strategies to increase sales and territory
Reduced process lags by effectively mentoring and training new hires on best practices, protocols and sales techniques
Tracked customer behaviors, market trends and online presence, using data to make proactive adjustments to sales procedures and targets
Established clear lines of communication between business and clients
Supervised strategy, training, team structure and communication of regional sales program
Addressed customer complaints quickly to drive satisfaction and adjusted operational strategies to reduce issues
Maintained open communication, checked on customer needs and offered new products to accountholders
Delivered consistently high rates of internal employee development into leadership roles while maintaining low turnover
Maintained clients' satisfaction by serving as point of contact, routinely re-assessing needs and resolving any present or foreseeable conflicts
Recruited, interviewed and hired individuals bringing exceptional talent and well-developed skills to already successful sales division
Increased revenue generation by collaborating with senior executives to assess regional performance and develop new sales strategies
Developed productive relationships with key account holders
Aided sales management by tracking weekly sales and planning corrective actions
Mentored and trained staff to define and exceed field sales objectives
Bartender/ Waitress, 04/2008 to 06/2010 Tawas Bay Beach Resort – City, STATE,
Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
Addressed any concerns or complaints quickly to promote customer happiness and escalated more advanced issues to management for resolution
Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation
Prepared salads and desserts alongside kitchen staff to aid in high-traffic times and maintain efficiency
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff
Assisted other wait staff members in carrying plates to tables, seating customers and bringing beverages
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions
Updated repeat customers on menu changes and updates to maintain quality service relationships
Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times
Executed cash transactions quickly and accurately
Managed inventory of dining room products, including condiments, linens and flatware
Delivered trays and bags to patrons and assisted with collecting items such as drinks, utensils and condiments
Offered product samples, answered questions and suggested products
Monitored customer movements and quickly cleared empty tables for future customers
Removed trash, spills and trays to keep areas clean and professionally organized
Supported serving staff in delivering accurate and well-presented food orders
Greeted guests with friendliness and professionalism
Carried dirty dishes to kitchen to keep dining areas clean and promote efficiency
Suggested additional items and offered samples of weekly promotional items to increase store sales
Verified adequate levels of supplies such as linens and trays and restocked low items
Proactively assessed customer needs and provided beverage refills, condiments and other services
Stocked displays with new and transferred merchandise
Applied proactive and resourceful nature to create pleasant guest experiences
Backed up cashier staff to process customer orders and payments
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
Collected food, wine and appetizer orders from patrons and promoted upsell items
Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs
Recognized VIP customers immediately and provided special treatment, including preferred tables
Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships
Kept close track of bar tabs and transferred open tabs to dining area seamlessly, providing pleasant dining experience to customers and smoothing process for wait staff
Checked identification of customers to verify age requirements needed for purchase of alcohol
Advertised, marketed and recommended drink options to guests to increase guest satisfaction
Maintained tight financial controls with highly accurate daily registers
Promoted products to customers to enhance bill totals with high-profit items
Promoted customer safety by maintaining current list of available ride services for inebriated customers
Multitasked to meet customer, business operations and server needs with minimal errors or delays
Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently
Supported servers by preparing specialty drinks for patrons in all areas of establishment
Designed and implemented new cocktails to drive customer interest and sales numbers
Education and Training
High School Diploma: , Expected in Au Gres-Sims High School - Au Gres, MI GPA:
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