LiveCareer-Resume

general manager of operations resume example with 11+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Exceptional Operations Manager focused on successful team building, cost-cutting, and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.

Skills
  • Ability To Prioritize Effectively
  • Time Prioritization
  • Planning
  • Calendar Management
  • Time Management
  • Highly Organized
  • Expense Reports
Education
University of Massachusetts - Boston Boston, MA Expected in Bachelor of Science : Management Science and Information Systems - GPA :
Certifications

Lean Six Sigma

Work History
Universal Forest Products, Inc. - General Manager of Operations
Warrens, WI, 08/2017 - Current
  • Oversee the daily operations of the dental office by managing employee relations, patient relations, and achieving operational goals
  • Hires, trains, coaches, and evaluates the performance of direct reports
  • Responsible for office profit & loss by managing patient scheduling, staff productivity,
  • Collections and receivables, and miscellaneous operations expenses
  • Directly support directors in their growth and development, helping them set goals and address operational opportunities
  • Ability to analyze business reporting and create recommendations/action to attain yearly budgetary and contribution goals, prioritizing supported practice performance issues
  • Monitor the P&L statements for practice and develop effective ways to close the gaps between actual performance and company projections
  • Develop workforce planning, recruiting, and retention strategies to maintain optimum performance of the practice
  • Provide reports and recommendations, as needed, to management on a supported practice
  • Audits operational standards, performance, safeguards, financials, metrics, reports, and facilities to ensure compliance with State, Federal, and OSHA regulation/safety and security
  • Monitor and analyze regional advertising, marketing, and sales programs and report effectiveness accordingly
  • Prepares recommendations designed to increase efficiency and lower operating costs
  • Develop and lead special projects to support practice goals and to meet the practice revenue, compliance, and patient satisfaction-related topics
  • Manage profit and loss by analyzing financial trend data and balancing operations costs accordingly
  • Handle human resource services, such as processing payroll and staff documents under the company's policy and regulations
  • Developing strategies and tactics to boost the company's reputation and drive qualified traffic
  • Researches and analyses market trends, demographics, pricing schedules, competitor products, and other relevant information to form marketing strategies
  • Established and administered annual budget with controls to prevent overages, minimizing burn rate, and support sustainability objectives.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Launch a new, robust business management software system, resulting in improved operational insight and planning.
  • Directed successful operational turnaround, eliminating over $1M in debt
  • Resolve or help resolve issues or questions that arise from our e-billing system users
  • Collaborate with process owners to refine procedures, devise best practices, and correct quality audit findings.
  • Develop policies and procedures for effective practice management.
Yard House - General Manager
Lone Tree, CO, 06/2015 - 08/2017
  • Developed organizational procedures completed administrative functions and systems for office personnel, including filing, billing, staff payroll, invoice processing, bank deposits, revenue posting, and accounts receivable.
  • Handled collections and production reconciliation reports as well as accounts receivable, wrote business correspondence and reports.
  • Managed over 50 calls per day and increased production by 45%
  • CoorJessicated efforts by establishing procurement, production, marketing, field, and technical services policies and practices; coorJessicated actions with corporate staff
  • Reviewed accounting analysis for budgetary planning and implementation, production efficiency, financial reporting, fiscal planning, and submission for capital expenditures
  • Supported marketing and promotion initiatives
  • Assess, investigate and resolve staff and patient issues by analyzing the facts and circumstances to develop timely, effective, logical, yet creative solutions
Amobee - Financial Insurance CoorJessicator
Dallas, TX, 02/2014 - 10/2015
  • Oversaw account receivables and account payables and was responsible for accurately balancing all office transactions
  • Processed insurance Pre authorizations correctly and on time, as well as verified and processed daily bank deposits
  • Managed delinquent patient accounts and follow up patient complaints
  • Ensured proper scheduling of patients following streamlining agreements and marketing programs
  • Assisted the patient in prioritizing the treatment and establishing a plan for scheduling and payment
  • Verified Insurance Eligibility and Benefits
  • Obtained and Document Referral Authorizations
  • Optimized patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
  • Ensured availability of treatment information by retrieving and filing patient records
  • Maintain operations by following policies and procedures; reporting needed changes
  • Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
  • Reviewed accounts receivable reports, insurance contracts and weekly and monthly financial reports.
  • Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
  • Prepared insurance claims for submission to clearinghouses or insurance companies.
Bay State Dental Specialists - Executive Assistant
City, STATE, 01/2011 - 02/2014
  • Prepared and mailed billing statements and account letters promptly and accurately
  • Managed all patient financial accounts and office accounts receivable information and documents their dental treatment plan as well as their financial transactions
  • Performed typing assignments and narratives, composed, proofread, researched, and compiled letters and special reports.
  • Managed and created claims, statements for insurance, and patient billing, plus handled all patients and interoffice correspondence, including mail and emails
  • Prepared invoices, letters, reports, memos, financial statements, and other documents
  • Created and maintained filing systems for the department; classified, sorted, and filed correspondence, records, reports, and other documents.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • University of Massachusetts - Boston

Job Titles Held:

  • General Manager of Operations
  • General Manager
  • Financial Insurance CoorJessicator
  • Executive Assistant

Degrees

  • Bachelor of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: