LiveCareer-Resume

general manager of operations resume example with 20+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

High-performing General Manager with 7 + years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability. As General Manager bringing 7 + years of experience and demonstrated record of accomplishment . Proficient in operational enhancements, quality improvements and team leadership based operation strategies. Cross-functional collaborator well-versed in developing successful teams and motivating employees to meet individual and team objectives.

Skills
  • Performance Monitoring
  • Business Process Re-Engineering
  • Maintaining Compliance
  • Incidents Management
  • Systems Implementation
  • Process Improvement Strategies
  • Budget Development and Management
  • Goal Setting
  • Performance Reporting
  • Staff Training and Development
  • Contract Review and Recommendations
  • Workflow Optimization
  • Decision Making
  • Solutions Development
  • Inventory Management
  • Operations Monitoring
  • Workforce Training
  • Problem-Solving
  • Cost Reduction and Containment
  • Policies and Procedures Implementation
  • Staff Management
  • Planning and Implementation
  • Staff Training
  • Team Leadership
  • Multi-Unit Operations Management
  • Customer Service
  • Customer Service Management
  • Quality Assurance
  • Resource Allocation
  • Employee Motivation
  • Finance and Accounting Oversight
  • Supplier Monitoring
  • Business Leadership
  • Staff Scheduling
  • Department Oversight
  • Records Organization and Management
  • Performance Assessment
  • Administrative Management
  • Budget Control
  • Management Team Building
  • Problem Anticipation and Resolution
  • Operations Oversight
  • Revenue Forecasting
  • Training Management
  • Human Resources Oversight
  • Recruitment and Hiring
  • Cost Reduction
  • Policy Development and Enforcement
  • Process Improvements
  • Financial Statement Review
  • Staff Development
  • Hiring and Onboarding
  • Performance Evaluation and Monitoring
Experience
08/2021 to Current General Manager of Operations Persevus Veteran Careers | Haverhill, MA,
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Recruited, hired, and trained crew members on application of projects, customer relations, and customer service.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Examined quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.
  • Evaluated invoices and shipping paperwork for accuracy and compliance.
  • Cultivated and strengthened relationships with customers, vendors, and internal stakeholders.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Built strong operational teams to meet process and production demands.
  • Defined business requirements, data models, and report structures to enhance organizational efficiencies.
09/1997 to 07/2011 Scool Bus Driver Office Depot | Mesquite, TX,
  • Learned and followed school transportation procedures.
  • Performed pre-trip inspection and mechanical checks before scheduled run.
  • Followed schedules and routes to maintain timely arrivals and departures.
  • Obeyed DOT rules and regulations and local laws to maximize safety.
  • Used navigation equipment and two-way radio while remaining focused on safety.
  • Operated motorized ramps and lifts to assist special needs students.
  • Maintained order and discipline on bus to prevent accidents or injuries.
  • Performed routine bus maintenance and cleaning for ideal condition.
  • Reported accidents and completed required reports.
  • Transported students and teachers on school activity trips while exercising responsible leadership.
  • Adhered to schedules and safety protocols to enhance transportation service.
  • Transported passengers on predetermined routes while obeying traffic regulations.
  • Reconfigured routes to accommodate added or removed scheduled stops.
  • Transported only authorized students and discharged at approved stops.
  • Communicated emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
  • Drove multi-passenger vehicles to transport students between neighborhoods, schools and school activities.
  • Enforced safety rules as students boarded and exited buses and crossed streets near bus stops.
  • Escorted young children across roads and highways.
  • Complied with local traffic regulations and safety requirements for bus operation.
  • Inspected vehicle tires, brakes, windshield wipers, lights and fluids to verify safe operation.
  • Adhered to strict time requirements for bus route scheduling and reported delays to dispatch.
  • Maintained order among passengers and explained safety rules and hazards.
  • Cleaned and sanitized bus interiors to lessen germ spread.
  • Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
  • Reported vehicle issues to dispatchers and company mechanics for immediate scheduling of repair work.
08/2011 to 06/2014 Operation Manager Papa John's | Moline, IL,
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Disseminated safety information and monitored employee compliance with regulatory and organizational policies.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Recruited, hired, and trained crew members on application of projects, customer relations, and customer service.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Built strong operational teams to meet process and production demands.
  • Designed performance metrics to track progress and strategic business goals.
06/2014 to 05/2021 General Manager Reliant Transportation Inc | City, STATE,
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Designed sales and service strategies to improve revenue and retention.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Mitigated regulatory risks overseeing corporate compliance visits and adhering to protocol.
  • Provided collaborative oversight in corporate communications to streamline data and information sharing.
  • Implemented engagement, diversity and cultural enrichment programs to improve productivity and enhance staff morale.
  • Facilitated organizational transformations supporting corporate restructuring efforts for collaborative change management.
  • Forecasted financial outlook mitigating enterprise risk and compiling performance, productivity and customer satisfaction data.
  • Trained employees on company procedures and worksite safety.
  • Inspired employees to work as cohesive team while delivering exceptional service to customers in every interaction.
  • Analyzed quarterly sales statistics and prepared analyses for corporate management.
Education and Training
Expected in 09/1993 to to High School Diploma | Hillcrest High School, Jamaica, NY GPA:
Expected in to to | Queensborough Community College of The City University of New York, Oakland Gardens, NY GPA:

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Resume Overview

School Attended

  • Hillcrest High School
  • Queensborough Community College of The City University of New York

Job Titles Held:

  • General Manager of Operations
  • Scool Bus Driver
  • Operation Manager
  • General Manager

Degrees

  • High School Diploma
  • Some College (No Degree)

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