I am a sales driven, customer focused, Retail Sales & Hospitality Professional with a track record of achieving career milestones over the last 18 years. I am seeking full-time employment in a fast-paced work environment where I can apply my skills & talents through independent achievement or team driven goals. I believe nothing is achieved without hard work, dedication, and an ongoing drive for excellence.
Skills
Cost reduction strategies
Event Planning & Coordination
Forecasting & Budget Analysis
Team Building/Leadership
Customer service
Relationship development
Business Administration
Multi-site operations
Troubleshooting and problem solving
Inventory management
Maintenance planning
Microsoft Office
Health and safety compliance
Staff training and development
Experience
General Manager of Operations, 05/2016 - 04/2020 Universal Forest Products, Inc. – Grandview, TX,
Recruited, Trained, and maintained top notch standards & morale for my team of 50+ team members. 4 upper level salaried managers, 2 Hourly MITs (Managers in Training), hourly FOH staff of 30+, & assisted with BOH team of 20+
My teams received the Top Company Awards for 4 years in a row for Moral Fiber, Spirit & Teamwork out of 21 other teams
Developed and Implemented preventative maintenance programs and coordinated R&M issues with vendors
Worked with city and county officials on permits and licensing. I also was an active member of the Arlington Chamber of Commerce
Developed relationships with vendors, promoted business growth through networking with local businesses
Maintained monthly inventory and hit marks for COGs for 4 years in row which also was complimented by lowering operating costs by 5% over the last 2 years
Bar Manager, 03/2013 - 05/2016 Moonrise Hotel – Saint Louis, MO,
Events Coordinator/FOH Manager September 2015 - May 2016
Writing all FOH schedules and maintaining budgeted hours to actual hours
Coordinating all large party and private events with staffing, menu selections, and complete customer satisfaction before, during, and after the events
Ordering all FOH supplies needed and using a declining budget to track spending based on available budget on P&L
Training all new employees with the full 21 steps of service, keep training on going including random mock services, beer classes, wine classes, and quizzing staff on featured cocktails and dinner specials
Primary decision maker on all rotational beers and maintaining relationships with distributors and breweries
Bar Manager March 2013- September 2015
Responsible for everyday operations of the restaurant including all beer (50 draft lines and bottles), wine and liquor ordering, weekly inventory, and budget management
Planned and coordinated special events including tap takeovers, specialty/seasonal release parties, bar crawls, private corporate events and fundraisers
Assisted with invoicing, hiring of staff, and LBW training
Created and managed rotational beer menus as well as trained bar staff on new bar offerings and specials
Performed routine service maintenance on all makes and models including oil changes, tire rotations, mount & balancing, plugs & wires, brake pads & drums etc.
Performed other service work such as engine rebuilds, fuel pump replacement, repair cooling systems, gasket/manifold replacement from head, valve, exhaust, intake, oil pan, etc.
Maintain tool inventory and orchestrate warranty claims on equipment
Maintain work area and bays for cleanliness and organization
Worked with customers to diagnose issues and make educated recommendations on repairs
Walked customers through DIY repairs and advised customers on all products needed to complete projects
Completed weekly training programs to stay up to date and expand on acquired knowledge for current and past makes and models
Run daily Pmix reports for restocks and also submit weekly inventory for inventory replenishment
Store closing procedures, nightly emails and sales recaps. Coordinate core & oil pickups for proper disposal
Onsite financial management for deposits and P&L
Customer service was the top priority. Greatest joy of the job was working with a customer who was feeling at their lowest for fear of not being able to afford high mechanic shop rates and helping them understand the job can be done with a few basic hand tools and some elbow grease. In some cases we were allowed to perform some maintenance for customers which was a reward in itself
Education and Training
Associate of Arts: Psychology , Expected in - Tallahassee Community College - Tallahassee, FL GPA:
: Level 1 Certified Beer Server, Expected in - Cicerone Program - , GPA:
: Draft System And Design, Expected in - Micromatic Draft School - , GPA:
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