Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

I am a sales driven, customer focused, Retail Sales & Hospitality Professional with a track record of achieving career milestones over the last 18 years. I am seeking full-time employment in a fast-paced work environment where I can apply my skills & talents through independent achievement or team driven goals. I believe nothing is achieved without hard work, dedication, and an ongoing drive for excellence.

  • Cost reduction strategies
  • Event Planning & Coordination
  • Forecasting & Budget Analysis
  • Team Building/Leadership
  • Customer service
  • Relationship development
  • Business Administration
  • Multi-site operations
  • Troubleshooting and problem solving
  • Inventory management
  • Maintenance planning
  • Microsoft Office
  • Health and safety compliance
  • Staff training and development
General Manager of Operations, 05/2016 - 04/2020
Universal Forest Products, Inc. Grandview, TX,
  • Prepared Budgets, P&L weekly progress reports, Accounting progress reports and bi-weekly payroll submissions
  • Recruited, Trained, and maintained top notch standards & morale for my team of 50+ team members. 4 upper level salaried managers, 2 Hourly MITs (Managers in Training), hourly FOH staff of 30+, & assisted with BOH team of 20+
  • My teams received the Top Company Awards for 4 years in a row for Moral Fiber, Spirit & Teamwork out of 21 other teams
  • Developed and Implemented preventative maintenance programs and coordinated R&M issues with vendors
  • Worked with city and county officials on permits and licensing. I also was an active member of the Arlington Chamber of Commerce
  • Developed relationships with vendors, promoted business growth through networking with local businesses
  • Maintained monthly inventory and hit marks for COGs for 4 years in row which also was complimented by lowering operating costs by 5% over the last 2 years
Bar Manager, 03/2013 - 05/2016
Moonrise Hotel Saint Louis, MO,

Events Coordinator/FOH Manager September 2015 - May 2016

  • Writing all FOH schedules and maintaining budgeted hours to actual hours
  • Coordinating all large party and private events with staffing, menu selections, and complete customer satisfaction before, during, and after the events
  • Ordering all FOH supplies needed and using a declining budget to track spending based on available budget on P&L
  • Training all new employees with the full 21 steps of service, keep training on going including random mock services, beer classes, wine classes, and quizzing staff on featured cocktails and dinner specials
  • Primary decision maker on all rotational beers and maintaining relationships with distributors and breweries

Bar Manager March 2013- September 2015

  • Responsible for everyday operations of the restaurant including all beer (50 draft lines and bottles), wine and liquor ordering, weekly inventory, and budget management
  • Planned and coordinated special events including tap takeovers, specialty/seasonal release parties, bar crawls, private corporate events and fundraisers
  • Assisted with invoicing, hiring of staff, and LBW training
  • Created and managed rotational beer menus as well as trained bar staff on new bar offerings and specials
Mechanic, 08/2011 - 01/2013
Harsco Corporation Seattle, WA,
  • Performed routine service maintenance on all makes and models including oil changes, tire rotations, mount & balancing, plugs & wires, brake pads & drums etc.
  • Performed other service work such as engine rebuilds, fuel pump replacement, repair cooling systems, gasket/manifold replacement from head, valve, exhaust, intake, oil pan, etc.
  • Maintain tool inventory and orchestrate warranty claims on equipment
  • Maintain work area and bays for cleanliness and organization
Sales Associate, 05/2003 - 10/2010
Eastern Mountain Sports Ithaca, NY,
  • Worked with customers to diagnose issues and make educated recommendations on repairs
  • Walked customers through DIY repairs and advised customers on all products needed to complete projects
  • Completed weekly training programs to stay up to date and expand on acquired knowledge for current and past makes and models
  • Run daily Pmix reports for restocks and also submit weekly inventory for inventory replenishment
  • Store closing procedures, nightly emails and sales recaps. Coordinate core & oil pickups for proper disposal
  • Onsite financial management for deposits and P&L
  • Customer service was the top priority. Greatest joy of the job was working with a customer who was feeling at their lowest for fear of not being able to afford high mechanic shop rates and helping them understand the job can be done with a few basic hand tools and some elbow grease. In some cases we were allowed to perform some maintenance for customers which was a reward in itself
Education and Training
Associate of Arts: Psychology , Expected in
Tallahassee Community College - Tallahassee, FL
: Level 1 Certified Beer Server, Expected in
Cicerone Program - ,
: Draft System And Design, Expected in
Micromatic Draft School - ,

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School Attended

  • Tallahassee Community College
  • Cicerone Program
  • Micromatic Draft School

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  • Bar Manager
  • Mechanic
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  • Associate of Arts

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