General Manager Of Operations resume example with 5 years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
High-performing General Manger of Operations with over 4 years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist with ability to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Skills
Incidents management
Workforce training
Process improvement strategies
Multi-unit operations management
Performance reporting
Systems implementation
Policies and procedures implementation
Contract review and recommendations
Cost reduction and containment
Staff training and development
Planned equipment constraints
Performance management
Customer service
Flexible
Relationship development
Problem resolution
Microsoft Office expertise
Management
Goal attainment
Maintenance planning
Team building
Communication improvements
Multi-site operations
Workforce Management
Client relationships
Process improvement
Experience
General Manager of Operations, 08/2018 to Current Persevus Veteran Careers – Dallas, TX,
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Trained employees on additional job positions to maintain coverage of roles at all times.
Established ambitious goals for employees to promote achievement and surpass business targets.
Recruited, hired and trained new employees, including monitoring and review of individual performance.
Mitigated risk by ensuring regulatory compliance for required licensing.
Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars.
Contributed to programs to optimize productivity, streamline efficiency and boost profitability.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
Generated reports to assess performance and make adjustments.
Assigned tasks to associates to fit skill levels and maximize team performance.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Recruited and hired qualified candidates to fill open positions.
Implemented process improvements based on identification of productivity or quality issues.
Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
Delivered positive customer experiences by implementing effective quality assurance practices.
Manager, 08/2016 to Current Fort Transfer – Iowa City, IA,
Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
Trained employees on additional job positions to maintain coverage of roles at all times.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Established ambitious goals for employees to promote achievement and surpass business targets.
Cross-trained in every store role to maximize operational knowledge.
Collaborated with Movers to present insurance alternatives as part of comprehensive financial plans.
Mitigated risk by ensuring regulatory compliance for required licensing.
Park Manager, 05/2016 to 08/2017 Accesso – Arlington, TX,
Promoted nature issues and environmental topics by planning and executing small and large events to raise awareness and generate sponsorships.
Conducted research into habitat and conditions of such animals in wild.
Performed site evaluations, customer surveys and team audits.
Improved operations by working with team members and customers to find workable solutions.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Recognized by management for providing exceptional customer service.
Improved customer satisfaction by finding creative solutions to problems.
Developed and implemented activities such as nature hikes to educate people of all ages about local areas and environmental concerns.
Education and Training
MBA: Business Administration And Management, Expected in 12/2023 Rasmussen College of Business - Fargo, ND, GPA:
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