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General Manager of Operations Resume Example

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GENERAL MANAGER OF OPERATIONS
Summary

High-performing General Manger of Operations with over 4 years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist with ability to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.

Skills
  • Incidents management
  • Workforce training
  • Process improvement strategies
  • Multi-unit operations management
  • Performance reporting
  • Systems implementation
  • Policies and procedures implementation
  • Contract review and recommendations
  • Cost reduction and containment
  • Staff training and development
  • Planned equipment constraints
  • Performance management
  • Customer service
  • Flexible
  • Relationship development
  • Problem resolution
  • Microsoft Office expertise
  • Management
  • Goal attainment
  • Maintenance planning
  • Team building
  • Communication improvements
  • Multi-site operations
  • Workforce Management
  • Client relationships
  • Process improvement
Experience
General Manager of Operations | 08/2018 to Current5 Star Moving, Inc. - Fargo, ND
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Mitigated risk by ensuring regulatory compliance for required licensing.
  • Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars.
  • Contributed to programs to optimize productivity, streamline efficiency and boost profitability.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
  • Generated reports to assess performance and make adjustments.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Recruited and hired qualified candidates to fill open positions.
  • Implemented process improvements based on identification of productivity or quality issues.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
Manager | 08/2016 to Current5 Star Moving, Inc - Fargo, ND
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Cross-trained in every store role to maximize operational knowledge.
  • Collaborated with Movers to present insurance alternatives as part of comprehensive financial plans.
  • Mitigated risk by ensuring regulatory compliance for required licensing.
Park Manager | 05/2016 to 08/2017Douglas County Public Works - Alexandria, MN
  • Promoted nature issues and environmental topics by planning and executing small and large events to raise awareness and generate sponsorships.
  • Conducted research into habitat and conditions of such animals in wild.
  • Performed site evaluations, customer surveys and team audits.
  • Improved operations by working with team members and customers to find workable solutions.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Recognized by management for providing exceptional customer service.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Developed and implemented activities such as nature hikes to educate people of all ages about local areas and environmental concerns.
Education and Training
Rasmussen College of Business - - Fargo, ND | MBABusiness Administration And Management, Expected in 12/2023
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Resume Overview

Companies Worked For:

  • 5 Star Moving, Inc.
  • 5 Star Moving, Inc
  • Douglas County Public Works

School Attended

  • Rasmussen College of Business

Job Titles Held:

  • General Manager of Operations
  • Manager
  • Park Manager

Degrees

  • Rasmussen College of Business - Fargo, ND | MBA

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