General Manager of Operations Resume Example
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GENERAL MANAGER OF OPERATIONS
Summary
High-performing General Manger of Operations with over 4 years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist with ability to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Skills
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Experience
General Manager of Operations | 08/2018 to CurrentPersevus Veteran Careers - Dallas , TX
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
- Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Recruited, hired and trained new employees, including monitoring and review of individual performance.
- Mitigated risk by ensuring regulatory compliance for required licensing.
- Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars.
- Contributed to programs to optimize productivity, streamline efficiency and boost profitability.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
- Generated reports to assess performance and make adjustments.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Recruited and hired qualified candidates to fill open positions.
- Implemented process improvements based on identification of productivity or quality issues.
- Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
- Delivered positive customer experiences by implementing effective quality assurance practices.
Manager | 08/2016 to CurrentFort Transfer - Iowa City , IA
- Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Cross-trained in every store role to maximize operational knowledge.
- Collaborated with Movers to present insurance alternatives as part of comprehensive financial plans.
- Mitigated risk by ensuring regulatory compliance for required licensing.
Park Manager | 05/2016 to 08/2017Accesso - Arlington , TX
- Promoted nature issues and environmental topics by planning and executing small and large events to raise awareness and generate sponsorships.
- Conducted research into habitat and conditions of such animals in wild.
- Performed site evaluations, customer surveys and team audits.
- Improved operations by working with team members and customers to find workable solutions.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Recognized by management for providing exceptional customer service.
- Improved customer satisfaction by finding creative solutions to problems.
- Developed and implemented activities such as nature hikes to educate people of all ages about local areas and environmental concerns.
Education and Training
Rasmussen College of Business - - City | MBABusiness Administration And Management, Expected in 12/2023
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Resume Overview
School Attended
- Rasmussen College of Business
Job Titles Held:
- General Manager of Operations
- Manager
- Park Manager
Degrees
- Rasmussen College of Business - City | MBA
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