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General Manager Of Operations resume example with 17 years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Accomplished Operations Manager with more than 16 years of career progression in the medical field. Experience in day-to-day business operations management as an effective leader, highly skilled in streamlining and improving throughput through continuous process improvement and cross-functional collaboration. Proven success with exemplary planning and organizational skills along with a high degree of detail orientation. Proficient in building high-performing teams and inspiring staff to achieve personal and professional goals by delivering dynamic, charismatic and straightforward leadership to the workplace environment. Results-oriented, decisive leader with the ability to motivate all levels of staff and maximize productivity and efficiency. Well-versed in applying multi-faceted approach to managing safety, operations and productivity across multiple business lines. Adept problem solver, employing creativity and innovation to overcome challenging and complex issues across employees, processes and costs.

Skills
  • Operations Management
  • Healthcare & Administration
  • SOP & Policy Development
  • Process/ Workflow Improvement
  • Project Planning & Development
  • Employee Relations & Conflict Resolution
  • Key Metric & Performance Indicators
  • Medical & Laboratory Billing Knowledge
  • Unsurpassed Work Ethic
  • Natural Leader
  • Key Metric & Performance Indicators
  • Medical & Laboratory Billing Knowledge
  • Unsurpassed Work Ethic
Education
Idaho State University Pocatello, ID Expected in General Studies : - GPA :
West Valley College Saratoga, CA Expected in Associate of Arts : - GPA :
Capella University Minneapolis, MN Expected in Bachelors of Science With Accelerated Masters : Health Care Administration & Management - GPA :

In Progress (self-funded)

Work History
Universal Forest Products, Inc. - General Manager of Operations
Gilmer, TX, 04/2017 - Current
  • Responsible for day-to-day operations in California applying guidelines to prioritize work production, evaluate effectiveness and improve quality of service reporting directly to VP of Lab Operations.
  • Controlled daily business operations by devising, deploying short and long-range strategies to grow profitability and accomplish objectives.
  • Routinely reviewed KPIs, P&L, sales/activity reports, other data to strengthen performance.
  • Evaluated upcoming program plans to forecast expected resource needs and ensured implementation of a strategy, designed to grow business.
  • Assisted with assessment of company expenses by department and implemented appropriate actions based on variance to trends and budgets.
  • Reduced average contract expenses by 50% through aggressive negotiations with vendors.
  • Collaborated with lab director to identify and implement operational & procedural improvements necessary for a seamless workflow between administration and laboratory.
  • Interfaced with 7 department heads (Phlebotomy, Logistics, Billing, Sales, IT, Legal & Compliance) to establish tracking mechanisms and processes that created clear and effective information flow internally and with customers.
  • Merged 2 acquisitions through effective management of due diligence efforts.
Accenture Contractor Jobs - Revenue Cycle Manager
Rapid City, SD, 03/2016 - 04/2017
  • Delivered comprehensive oversight of high-volume revenue cycle management.
  • Worked in conjunction with Sales team to align company goals and maximize profitability in accounts through improved billing activities.
  • Trained, coached and mentored staff to support smooth adoption of new billing sales rep program.
  • Held training sessions with Sales team to provide billing perspectives, compliance, guidelines, processes, policies and procedures to ensure accounts were set-up with seamless billing transition.
  • Prepared and conducted monthly meetings with Clients to discuss status and specific issues.
  • Identified potential billing revenue opportunities/ trends from observations in field.
Elite Sem - Billing Manager
New York, NY, 04/2008 - 03/2016
  • Primary responsibility of daily operations of billing and collection department delivering comprehensive oversight of high-volume revenue cycle management.
  • Directed operations in busy 30-person billing group managing $1.7 million in monthly funds.
  • Performed billing, collection and reporting functions for lab generating over $20 million annually.
  • Streamlined effective and productive billing and collection processes performing targeted collections on past due accounts aged over 60 days.
  • Optimized billing strategies for accurate and timely billing, collection and cash posting of accounts receivables & maintained a successful collection rate and impressive DSO.
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
Community Health Centers Of Greater Dayton - Medical Practice Manager
Miamisburg, OH, 04/2004 - 03/2008
  • Established well-organized and productive family medical practice, building it from ground up after expansion and relocation.
  • Worked with providers on practice development, marketing and advertising, resulting in 25% increase of new accounts.
  • Accomplished implementation of new hardware/software billing system bringing billing in-house vs using billing service increasing monthly revenue >30%.
Additional Information
  • 2019- Project manager assigned with an extensive expansion project: 24,000 sq ft laboratory, collaborating with contractors, subcontractors and architects
  • Courses completed: DOT Hazardous Waste Manifest, Essentials of Collection Law

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Resume Overview

School Attended

  • Idaho State University
  • West Valley College
  • Capella University

Job Titles Held:

  • General Manager of Operations
  • Revenue Cycle Manager
  • Billing Manager
  • Medical Practice Manager

Degrees

  • General Studies
  • Associate of Arts
  • Bachelors of Science With Accelerated Masters

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