General Manager Of Operations resume example with 17 years of experience
Accomplished Operations Manager with more than 16 years of career progression in the medical field. Experience in day-to-day business operations management as an effective leader, highly skilled in streamlining and improving throughput through continuous process improvement and cross-functional collaboration. Proven success with exemplary planning and organizational skills along with a high degree of detail orientation. Proficient in building high-performing teams and inspiring staff to achieve personal and professional goals by delivering dynamic, charismatic and straightforward leadership to the workplace environment. Results-oriented, decisive leader with the ability to motivate all levels of staff and maximize productivity and efficiency. Well-versed in applying multi-faceted approach to managing safety, operations and productivity across multiple business lines. Adept problem solver, employing creativity and innovation to overcome challenging and complex issues across employees, processes and costs.
- Operations Management
- Healthcare & Administration
- SOP & Policy Development
- Process/ Workflow Improvement
- Project Planning & Development
- Employee Relations & Conflict Resolution
- Key Metric & Performance Indicators
- Medical & Laboratory Billing Knowledge
- Unsurpassed Work Ethic
- Natural Leader
- Key Metric & Performance Indicators
- Medical & Laboratory Billing Knowledge
- Unsurpassed Work Ethic
In Progress (self-funded)
Gilmer, TX, 04/2017 - Current
- Responsible for day-to-day operations in California applying guidelines to prioritize work production, evaluate effectiveness and improve quality of service reporting directly to VP of Lab Operations.
- Controlled daily business operations by devising, deploying short and long-range strategies to grow profitability and accomplish objectives.
- Routinely reviewed KPIs, P&L, sales/activity reports, other data to strengthen performance.
- Evaluated upcoming program plans to forecast expected resource needs and ensured implementation of a strategy, designed to grow business.
- Assisted with assessment of company expenses by department and implemented appropriate actions based on variance to trends and budgets.
- Reduced average contract expenses by 50% through aggressive negotiations with vendors.
- Collaborated with lab director to identify and implement operational & procedural improvements necessary for a seamless workflow between administration and laboratory.
- Interfaced with 7 department heads (Phlebotomy, Logistics, Billing, Sales, IT, Legal & Compliance) to establish tracking mechanisms and processes that created clear and effective information flow internally and with customers.
- Merged 2 acquisitions through effective management of due diligence efforts.
Rapid City, SD, 03/2016 - 04/2017
- Delivered comprehensive oversight of high-volume revenue cycle management.
- Worked in conjunction with Sales team to align company goals and maximize profitability in accounts through improved billing activities.
- Trained, coached and mentored staff to support smooth adoption of new billing sales rep program.
- Held training sessions with Sales team to provide billing perspectives, compliance, guidelines, processes, policies and procedures to ensure accounts were set-up with seamless billing transition.
- Prepared and conducted monthly meetings with Clients to discuss status and specific issues.
- Identified potential billing revenue opportunities/ trends from observations in field.
New York, NY, 04/2008 - 03/2016
- Primary responsibility of daily operations of billing and collection department delivering comprehensive oversight of high-volume revenue cycle management.
- Directed operations in busy 30-person billing group managing $1.7 million in monthly funds.
- Performed billing, collection and reporting functions for lab generating over $20 million annually.
- Streamlined effective and productive billing and collection processes performing targeted collections on past due accounts aged over 60 days.
- Optimized billing strategies for accurate and timely billing, collection and cash posting of accounts receivables & maintained a successful collection rate and impressive DSO.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
Miamisburg, OH, 04/2004 - 03/2008
- Established well-organized and productive family medical practice, building it from ground up after expansion and relocation.
- Worked with providers on practice development, marketing and advertising, resulting in 25% increase of new accounts.
- Accomplished implementation of new hardware/software billing system bringing billing in-house vs using billing service increasing monthly revenue >30%.
- 2019- Project manager assigned with an extensive expansion project: 24,000 sq ft laboratory, collaborating with contractors, subcontractors and architects
- Courses completed: DOT Hazardous Waste Manifest, Essentials of Collection Law
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Resume Overview
School Attended
- Idaho State University
- West Valley College
- Capella University
Job Titles Held:
- General Manager of Operations
- Revenue Cycle Manager
- Billing Manager
- Medical Practice Manager
Degrees
- General Studies
- Associate of Arts
- Bachelors of Science With Accelerated Masters
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