General Manager Of Operations resume example with 17 years of experience

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Professional Summary

Accomplished Operations Manager with more than 16 years of career progression in the medical field. Experience in day-to-day business operations management as an effective leader, highly skilled in streamlining and improving throughput through continuous process improvement and cross-functional collaboration. Proven success with exemplary planning and organizational skills along with a high degree of detail orientation. Proficient in building high-performing teams and inspiring staff to achieve personal and professional goals by delivering dynamic, charismatic and straightforward leadership to the workplace environment. Results-oriented, decisive leader with the ability to motivate all levels of staff and maximize productivity and efficiency. Well-versed in applying multi-faceted approach to managing safety, operations and productivity across multiple business lines. Adept problem solver, employing creativity and innovation to overcome challenging and complex issues across employees, processes and costs.

  • Operations Management
  • Healthcare & Administration
  • SOP & Policy Development
  • Process/ Workflow Improvement
  • Project Planning & Development
  • Employee Relations & Conflict Resolution
  • Key Metric & Performance Indicators
  • Medical & Laboratory Billing Knowledge
  • Unsurpassed Work Ethic
  • Natural Leader
  • Key Metric & Performance Indicators
  • Medical & Laboratory Billing Knowledge
  • Unsurpassed Work Ethic
Idaho State University Pocatello, ID Expected in General Studies : - GPA :
West Valley College Saratoga, CA Expected in Associate of Arts : - GPA :
Capella University Minneapolis, MN Expected in Bachelors of Science With Accelerated Masters : Health Care Administration & Management - GPA :

In Progress (self-funded)

Work History
Universal Forest Products, Inc. - General Manager of Operations
Gilmer, TX, 04/2017 - Current
  • Responsible for day-to-day operations in California applying guidelines to prioritize work production, evaluate effectiveness and improve quality of service reporting directly to VP of Lab Operations.
  • Controlled daily business operations by devising, deploying short and long-range strategies to grow profitability and accomplish objectives.
  • Routinely reviewed KPIs, P&L, sales/activity reports, other data to strengthen performance.
  • Evaluated upcoming program plans to forecast expected resource needs and ensured implementation of a strategy, designed to grow business.
  • Assisted with assessment of company expenses by department and implemented appropriate actions based on variance to trends and budgets.
  • Reduced average contract expenses by 50% through aggressive negotiations with vendors.
  • Collaborated with lab director to identify and implement operational & procedural improvements necessary for a seamless workflow between administration and laboratory.
  • Interfaced with 7 department heads (Phlebotomy, Logistics, Billing, Sales, IT, Legal & Compliance) to establish tracking mechanisms and processes that created clear and effective information flow internally and with customers.
  • Merged 2 acquisitions through effective management of due diligence efforts.
Accenture Contractor Jobs - Revenue Cycle Manager
Rapid City, SD, 03/2016 - 04/2017
  • Delivered comprehensive oversight of high-volume revenue cycle management.
  • Worked in conjunction with Sales team to align company goals and maximize profitability in accounts through improved billing activities.
  • Trained, coached and mentored staff to support smooth adoption of new billing sales rep program.
  • Held training sessions with Sales team to provide billing perspectives, compliance, guidelines, processes, policies and procedures to ensure accounts were set-up with seamless billing transition.
  • Prepared and conducted monthly meetings with Clients to discuss status and specific issues.
  • Identified potential billing revenue opportunities/ trends from observations in field.
Elite Sem - Billing Manager
New York, NY, 04/2008 - 03/2016
  • Primary responsibility of daily operations of billing and collection department delivering comprehensive oversight of high-volume revenue cycle management.
  • Directed operations in busy 30-person billing group managing $1.7 million in monthly funds.
  • Performed billing, collection and reporting functions for lab generating over $20 million annually.
  • Streamlined effective and productive billing and collection processes performing targeted collections on past due accounts aged over 60 days.
  • Optimized billing strategies for accurate and timely billing, collection and cash posting of accounts receivables & maintained a successful collection rate and impressive DSO.
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
Community Health Centers Of Greater Dayton - Medical Practice Manager
Miamisburg, OH, 04/2004 - 03/2008
  • Established well-organized and productive family medical practice, building it from ground up after expansion and relocation.
  • Worked with providers on practice development, marketing and advertising, resulting in 25% increase of new accounts.
  • Accomplished implementation of new hardware/software billing system bringing billing in-house vs using billing service increasing monthly revenue >30%.
Additional Information
  • 2019- Project manager assigned with an extensive expansion project: 24,000 sq ft laboratory, collaborating with contractors, subcontractors and architects
  • Courses completed: DOT Hazardous Waste Manifest, Essentials of Collection Law

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Resume Overview

School Attended

  • Idaho State University
  • West Valley College
  • Capella University

Job Titles Held:

  • General Manager of Operations
  • Revenue Cycle Manager
  • Billing Manager
  • Medical Practice Manager


  • General Studies
  • Associate of Arts
  • Bachelors of Science With Accelerated Masters

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