General Manager of Operations Resume Example
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GENERAL MANAGER OF OPERATIONS
Professional Summary
Serviced-focused person dedicated to giving every customer positive experiences to promote loyalty and repeat business. Orchestrate optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Effective leader and problem-solver which excels at streamlining operations to decrease costs and promote organizational efficiency. Offering hardworking mentality and history of success coordinating and monitoring operations across various departments. Highly committed to ensuring quality of services and products.
Skills
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Work History
General Manager of Operations, 02/2017 to Current
Persevus Veteran Careers – Haverhill , MA
Persevus Veteran Careers – Haverhill , MA
- Maximized efficiency by coaching and mentoring 20 personnel on catering and food safety principles, industry practices, company procedures and square system.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Cross-trained existing employees in order to maximize team performance.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Conducted monthly inventories of raw materials and components on work floor.
Activities Coordinator, 03/2015 to 01/2017
Marriott Vacations Worldwide – Waikoloa Village , HI
Marriott Vacations Worldwide – Waikoloa Village , HI
- Compiled and reviewed medical charts
- Scheduled movies, entertainment and other special events
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities and confidence
- Provided respectful mobility assistance to individuals needing extra support
- Documented preferences and helped develop relevant activities
Remote Tax Preparer, 01/2015 to 08/2016
Talley & Company – Orange , CA
Talley & Company – Orange , CA
- Prepared tax returns, extensions, tax planning calculations and write-ups for all types of organizations and entities, including individuals
- Maintained complete records of client tax returns and supporting documentation in secured areas
- Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions
- Prepared written responses or tax return amendments to resolve state and federal notices
- Maintained high-quality control standards by reviewing internal tax preparation documents for missed tax benefits
- Facilitated communication between clients and tax authorities
- Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation
- Offered clients recommendations to reduce tax liabilities
Customer Service Specialist, 06/2010 to 02/2015
Pacific Dental Services – Moorpark , CA
Pacific Dental Services – Moorpark , CA
- Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
- Directed customers to appropriate departments for additional support.
- Accurately tracked and recorded all customer interactions in CRM platform.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Answered constant flow of customer calls with up to 60 calls in queue per minute.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Education
High School Diploma: 05/2010
Spencer High School - City, State
Spencer High School - City, State
Certifications
- ServSafe Manager
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Resume Overview
School Attended
- Spencer High School
Job Titles Held:
- General Manager of Operations
- Activities Coordinator
- Remote Tax Preparer
- Customer Service Specialist
Degrees
- High School Diploma : 05/2010
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