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General Manager of Operations Resume Example

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GENERAL MANAGER OF OPERATIONS
Summary

Dynamic Manager with 15+ years experience delivering executive support and leadership to business operations. Outgoing, dependable and detail-oriented with ability to manage multiple tasks and priorities. Broad experience includes office/operations/facilities management, bookkeeping, database management and customer service/relations.

Skills
  • Proficient with QuickBooks Pro Desktop and Online, Microsoft Office Suite, Google Suite, WordPress, PushPress, MINDBODY
  • Supervision and training
  • Client retention
  • Strong organizational and analytical skills
  • Excellent interpersonal communication skills
  • Highly trustworthy, discreet, and ethical
  • Detail oriented and able to work with minimal supervision
  • Effective with trouble shooting and problem solving
  • Client relationship development
  • Marketing and sales experience
  • Excellent client relations skills
  • Outgoing and friendly
Experience
09/2004 - 09/2008
Captare' Consulting － Chicago, ILOffice Manager
  • Worked directly with CFO and performed all bookkeeping duties including payroll, accounts receivable/payable, monitored and recorded company expenses and reimbursements, reconciled bank accounts, and generated monthly financial reports.
  • Assisted the process of recruiting new employees by conducting interviews and processed new employee enrollments.
  • Assisted CEO and consulting department by creating and typing contracts for clients, scheduled meetings, appointments, special events, and travel arrangements for CEO and consultants.
  • Planned and executed successful corporate meetings, lunches and special events.
  • Oversaw training and daily performance of administrative staff.
10/2008 - 11/2009
ECO Logic Midwest － Chicago, ILDirector of Operations
  • Overall responsibility for overseeing and scheduling maintenance services for Fortune 100 clients. Ensured total customer satisfaction, staff commitment and continuous quality and improvement. Conducted bi-weekly inventory, and ensured that all office and warehouse equipment was properly accounted for and in safe working condition.
  • Maximized profitability through customer service, and prompt communication and follow-up on all pending matters with clients.
  • Managed and oversaw administrative functions to ensure all paperwork was processed efficiently and in a timely manner and met all compliance requirements.
  • Performed human resource duties including recruiting new employees and processing new employee enrollment insurance/benefits. Ensured all employees were properly trained, monitored their performances, and conducted employee reviews.
  • Performed bookkeeping activities by managing accounts receivable and collections, payroll management, balancing petty cash, recording bank deposits, reconciling accounts, and generating monthly financial reports.
11/2009 - Current
Bulldog Bootcamp & CrossFit － Forest Park, ILGeneral Manager of Operations
  • Manage daily operations of business, facility and staff.
  • Manage company financial operations with responsibility for profit and loss, budget management, bookkeeping, payroll, and accounts receivable/payable.
  • Facilitate HR operations, which include recruiting new employees/trainers, performance management/review, and on-board processing of employee insurance/benefits.
  • Develop and implement promotional strategies to drive business success by utilizing social media, business to business relationships, and industry connections.
  • Gather competitor data, analyzing pricing, product sales and marketing strategies.
  • Measure and evaluate client satisfaction to identify areas in need of improvement by devising data collection, including surveys, polls, and questionnaires.
  • Build and maintain loyal, long-term client relationships through effective account management and nurturing strong relationships with clients by maintaining communication. Promote member loyalty and engagement with friendly and open style.
  • Manage and coordinate special events
Education and Training
University of Illinois At ChicagoChicago, ILBachelor of Arts: Psychology
City Colleges of Chicago - Wilbur Wright CollegeChicago, ILSome College (No Degree): Accounting And Finance
Certifications
  • CrossFit Certified Trainer Level I
  • USAW Sports Performance Trainer Level I
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Resume Overview

Companies Worked For:

  • Captare' Consulting
  • ECO Logic Midwest
  • Bulldog Bootcamp & CrossFit

School Attended

  • University of Illinois At Chicago
  • City Colleges of Chicago - Wilbur Wright College

Job Titles Held:

  • Office Manager
  • Director of Operations
  • General Manager of Operations

Degrees

  • Bachelor of Arts : Psychology
    Some College (No Degree) : Accounting And Finance

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