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general manager of operations resume example with 19+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Dedicated employee offers background in maintenance and great organizational skills. Ready to tackle jobs of every size, maintain team professionalism and reliably uphold top quality standards. Self motivator with a history of successfully managing supplies and team assignments.

Skills
  • Records Organization and Management
  • Knowledge in Maintenance departments, Plumbing, Preventative Maintenance and Repairs, Electrical, Painting, and Miscellaneous Upkeep
  • Verbal and Written Communication
  • Business Leadership
  • Decision Making
  • Problem Anticipation and Resolution
  • Team Leadership
  • Quality Assurance
  • Customer Relations
  • Deadline Management
  • Multitasking and Prioritization
Work History
01/2010 to 06/2021
General Manager of Operations Persevus Veteran Careers Buffalo, NY,
  • Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
  • Provided exceptional counseling, case management, education and job training to diverse client base.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Devised processes to boost long-term business success and increase profit levels.
  • Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
  • Implemented ticket tracking system and worked with team to create customized system for improved tracking and logging of work issues.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Helped build and review master service agreements for work eligibility.
  • Advanced productivity KPIs by leading trainings on procedures and safety practices.
  • Identified and resolved unauthorized, unsafe or ineffective practices.

01/2010 to 06/2021
Executive Director of Facilities St. Mary's University Taxes San Antonio, TX,
  • Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
  • Provided exceptional counseling, case management, education and job training to diverse client base.
  • Exercised appropriate cost control to meet budget restrictions and maximize profitability.
  • Worked closely with organizational leadership and board of directors to strategically affect operational direction.
  • Worked closely with staff and State of Az officials to meet college and DEQ requirements ensuring compliance with all state regulations and laws.
  • Evaluated service contracts and collaborated with upper management on negotiated improvements.
  • Spearheaded successful business development initiatives aligned with college's strategy.
  • Spearheaded and arranged for all physical plant safety training, such ass bloodborne pathogens, chemical safety, right to know, and all applicable safety measures.
  • Prioritized and allocated valuable resources to meet the college's needs.
  • Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
  • Drove strategic improvements to enhance operational and organizational efficiencies.
  • Spearheaded matrix organizational plan with clear roles and responsibilities to enhance processes, maintain quality and enforce regulatory compliance.
  • Established new customer service and problem resolution processes to improve staff and upper management satisfaction rates.
  • Developed program to promote foreman from within, building and maintaining cohesive leadership structure.
  • Spearheaded third-party contract negotiations to obtain favorable pricing and scheduling parameters.
  • Interviewed, supervised and motivated staff members to achieve optimal productivity.
  • Implemented team plan, clarified roles of members and introduced new processes to boost quality across departments.
  • Managed and scheduled Projects on new campuses and oversaw architects & construction contractors on all phases of construction including electricians, plumbers, excavators, roofers, painters, landscapers, etc.
  • Managed work order systems & coordinated routine maintenance and repairs.
  • Developed yearly budget for Facilities, Maintenance, Grounds & Custodial Departments.
  • Budgeted yearly for scheduled capital renovation projects.
  • Managed, maintained and ensured proper disposal of hazardous and controlled waste in compliance with regulations & guidelines working directly with outside Az state agencies, ADEQ & local & state health departments as required.
  • Scheduled and supervised maintenance workers engaged in building and grounds upkeep and repair; was responsible for safety and security, electrical, plumbing, heating, air conditioning and ventilation services.
  • Developed, implemented , trained and supervised preventative maintenance and renovation programs for buildings, grounds, mechanical, electrical, utility, safety, security systems, and all central plant pneumatic and computerized systems.
  • Oversaw all fleet vehicle maintenance.
  • Managed all emergency situations as needed for all 5 college campuses even when occurrence was not within normal working hours.


07/2001 to 01/2010
General Manager of Facilities Sodexo Services C/o St Joseph Parish & Schools City, STATE,
  • Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
  • Provided exceptional counseling, case management, education and job training to diverse client base.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Devised processes to boost long-term business success and increase profit levels.
  • Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
  • Implemented ticket tracking system and worked with team to create customized system for improved tracking and logging of work issues.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Helped build and review master service agreements for work eligibility.
  • Advanced productivity KPIs by leading trainings on procedures and safety practices.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
Education
Expected in 05/1982
High School Diploma:
Bisbee High Scool - Bisbee, AZ,
GPA:
Additional Information

Additional Work History & References Available Upon Request

Languages
Spanish:
Native or Bilingual
Negotiated:

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Resume Overview

School Attended

  • Bisbee High Scool

Job Titles Held:

  • General Manager of Operations
  • Executive Director of Facilities
  • General Manager of Facilities

Degrees

  • High School Diploma

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