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general manager of operations resume example with 19+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

High-performing General Manager with over 10 years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.

Skills
  • Processes and Procedures
  • Improvement Plan Knowledge
  • Experience in Leadership
  • Quantitative Skills
  • Program Evaluation
  • Content Management Expertise
  • Work Ethic
  • Team Building
  • MS Office
  • Problem Resolution
  • Data Management
  • Team Management
  • Microsoft Office
  • Relationship Building
  • Organizational Skills
  • PPE Use
  • People Skills
  • Friendly, Positive Attitude
  • Critical Thinking
  • Working Collaboratively
Experience
03/2020 to Current
General Manager of Operations Persevus Veteran Careers Denver, CO,
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Provided ongoing training to address staff needs.
  • Complied with company policies, objectives and communication goals.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Coached staff members to develop long-term career goals.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Evaluated processes and employee strengths to realign workflows with changing business demands.
  • Responded to customer questions regarding products, prices and availability.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Disseminated safety information and monitored employee compliance with regulatory and organizational policies.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Implemented process innovations to improve overall performance and reduce labor costs.
  • Implemented security policies and procedures to protect company assets from theft, loss, or damage.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Connected with clients and developed strategies to achieve sales and customer service goals.
  • Evaluated invoices and shipping paperwork for accuracy and compliance.
  • Examined quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.
  • Tracked and replenished inventory to maintain par levels.
01/2010 to 03/2020
General Manager of Operations Persevus Veteran Careers Mount Pleasant, MI,
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Provided ongoing training to address staff needs.
  • Complied with company policies, objectives and communication goals.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Coached staff members to develop long-term career goals.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Evaluated processes and employee strengths to realign workflows with changing business demands.
  • Responded to customer questions regarding products, prices and availability.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Disseminated safety information and monitored employee compliance with regulatory and organizational policies.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Implemented process innovations to improve overall performance and reduce labor costs.
  • Implemented security policies and procedures to protect company assets from theft, loss, or damage.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Connected with clients and developed strategies to achieve sales and customer service goals.
  • Evaluated invoices and shipping paperwork for accuracy and compliance.
  • Examined quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.
  • Tracked and replenished inventory to maintain par levels.
06/2002 to 11/2009
Production Supervisor Gruma Irving, TX,
  • Delegated tasks to employees and monitored accurate and timely completion of tasks to meet project milestones.
  • Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
  • Established and updated production schedules to meet changing demands.
  • Conducted performance reviews to identify and rectify areas for skill improvement.
  • Reviewed individual employee performance to correct issues and enhance productivity.
  • Maintained top-notch quality control standards and eliminated downtime to maximize revenue.
  • Recommended and implemented measures to improve production methods and quality of products.
  • Issued work orders for repairs to plan maintenance of equipment, machinery and vehicles.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Monitored staff training and output to meet compliance, productivity and revenue goals.
  • Provided input for performance reviews and identified areas for additional improvement.
  • Oversaw inventory and physical counts and performed periodic cycle counts to verify outgoing orders.
  • Developed and implemented significant process improvements to enhance department quality and throughput.
  • Monitored manufacturing variances to achieve quality improvement while resolving product process and equipment problems.
  • Planned production operations while establishing priorities and sequences for manufacturing processes.
  • Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
  • Revamped positions and workflow based on individual abilities and production targets.
  • Oversaw continuous improvement initiatives in Lean environment to drive gains in quality, flow and output.
  • Cultivated communication among senior managers and floor supervisors to encourage optimal productivity.
  • Coordinated production requirements with material handling and staffing functions.
  • Achieved on-budget performance and production targets through management of teams and resources.
Education and Training
Expected in 05/2023 to to
Associate of Science: Business Management
SCF - Brandenton Florida,
GPA:

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Resume Overview

School Attended

  • SCF

Job Titles Held:

  • General Manager of Operations
  • General Manager of Operations
  • Production Supervisor

Degrees

  • Associate of Science

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