Accomplished management professional with 38 years of career progression in food service operations. Proven effective leader skilled in development and oversight of high-performing, multi-disciplined and quality-oriented teams. Adept problem solver, employing creativity and innovation to overcome challenging and complex issues across employees, processes and costs. Focused and meticulous in all financial and regulatory compliance objectives to strategically plan and execute budgets, forecasts, cost-reduction techniques and safety initiatives. Outstanding communicator and well-versed in employee, vendor and partner relations.
Skills
Budgeting and forecasting
Performance Evaluations
Purchasing and procurement
Expense reports
Procurement and sales
Superb time management skills
Business administration
Vendor sourcing
Unsurpassed work ethic
Budgeting
Complex problems analysis
Business planning
Staff Management
Natural leader
Operations management
Report generation
New product introductions strategies
Employee relations and conflict resolution
Education
Park View High SchoolSouth Hill Virginia, Expected in 06/1984 ā āHigh School Diploma: - GPA:
Southside Virginia Community CollegeAlberta, VAExpected in 05/1988 ā āAssociate of Applied Science:Business Management - GPA:
Work History
Universal Forest Products, Inc. - General Manager of Operations White Pigeon, MI, 08/2015 - 08/2020
Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and four-member management team with related direct reports.
Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
Evaluated upcoming program plans to forecast expected resource needs.
Implemented policies and standard operating procedures for continuous improvement.
Partnered with vendors and suppliers to effectively manage and budget for over $175,000.00 in inventory.
Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
Built relationships with customers and managed accounts to drive revenue and profit.
Oversaw day-to-day operations, including supervising 98-person team across 4 sites.
Boosted team performance with enhanced employee evaluation processes.
Restocked inventory to sustain par levels and produced quarterly inventory audits and calculated, updated and presented reports.
Managed communications during major technology outages, natural disasters, virus outbreaks, frame cloud outages and network device outages.
Maximized efficiency by coaching and mentoring 30 personnel on food service principles, industry practices, company procedures and taco system.
Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Oversaw and improved warehouse deliveries worth over $500,000.00 per year through efficient coordination of daily operations.
Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Increased sales by $150,000.00 by establishing goals, overseeing performance and controlling waste.
Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
Lineage Logistics - Owner/Operator De Kalb, IL, 06/1998 - 06/2011
Established, optimized and enforced business policies to maintain consistency and high-quality standards across full=service restaurant operations.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
Directed business operations for 20-employee company doing $500,000 in yearly revenue.
Trained and motivated 20 employees to perform daily business functions, including food service and customer service.
KFC - General Manager/Multi-Unit Supervisor City, STATE, 09/1987 - 06/1998
Maximized efficiency by coaching and mentoring 30 personnel on food service principles, industry practices, company procedures and taco system.
Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Oversaw and improved warehouse deliveries worth over $500,000.00 per year through efficient coordination of daily operations.
Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Increased sales by $150,000.00 by establishing goals, overseeing performance and controlling waste.
Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
Affiliations
30 years on the South Hill Volunteer Fire Department
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