General Manager of Operations Resume Example
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GENERAL MANAGER OF OPERATIONS
Summary
Customer-oriented General Manager with 30 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Skills
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Experience
General Manager of Operations, Universal Forest Products, Inc., July 2014-CurrentAurora , CO
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
- Oversaw financial management activities, including budget management, accounting and payroll.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
- Liaised with buyers and sellers to coordinate statements, payment schedules and cost analyses.
- Limited inventory discrepancies by creating online inventory system using Smartwerks.
- Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
- Conferred with subordinate managers each day to assess needs and optimize activities.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Managed daily operations, including supervising multiple team members across 4 locations.
- Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
- Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.
- Assisted executive leaders in decision-making processes by creating daily reports and suggesting areas for development.
- Supported corporate committee and generated status update reports on strategy and initiative effectiveness while offering corrective actions.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Secured revenue, accurately monitoring cash intake and maintaining store policy updates to eliminate discrepancies.
- Resolved issues, including challenges regarding circuits, websites, vendors and telecoms.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Maximized transition efficiency and planned and executed physical relocation, including floor plans, furnishings and wiring placement.
Owner, Finger Lakes Premier Properties, January 2007-July 2014Canandaigua , NY
- Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
- Directed hiring and training of new department managers to drive organizational improvements.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Set pricing structures according to market analytics and emerging trends.
- Trained teams on specific operations and requirements for each job site, including applicable procedures and techniques.
- Supervised performance of 10 workers with goals of improving productivity, efficiency and cost savings.
- Participated in networking events to establish and cement community ties, B2B relationships and industry connections.
- Assessed, optimized and elevated operations to target current and expected demands.
- Led startup and opening of residential appliance repair business and provided business development, creation of operational procedures and workflow planning.
Human Resources Manager, Breakthru Beverage Group, January 1994-December 2006Bullhead City , AZ
- Held exit interviews and documented information discussed with employees.
- Strengthened and enhanced processes for managing complaints by leading thorough investigations into incidents and concerns.
- Executed strong negotiation skills to see both sides and worked to reach agreements to satisfy both parties.
- Maintained 100% protocol and procedural accuracy through HRIS management tools.
- Advised leadership on HR-related issues, including vacation and sick time, benefits, job services and employment discrepancies.
- Identified staff vacancies and recruited, interviewed and selected best applicants.
- Created and implemented exit and interview program process.
- Worked with senior-level management to create fair and consistent HR policies and procedures.
- Fostered culture of flexibility and acceptance by maintaining open communication with personnel, factoring team perspectives into new strategies.
- Tracked programs closely to assess effectiveness and make proactive changes to meet changing demands.
- Complied with local, state and federal laws and established organizational standards.
- Worked with HR advisors and HR representatives on establishing consistent hiring practices.
- Aided senior leadership during executive decision-making process, generating daily human resources reports on metrics and policies to recommend corrective actions and improvements.
Education and Training
Associate of ScienceBusiness Administration And Management, , , Peirce College, , CityStateJune 1990
Certifications
- Emergency Medical Dispatch (EMD)
- 911 Dispatch, State Of NJ Community Training Associates - 2021
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Resume Overview
School Attended
- Peirce College
Job Titles Held:
- General Manager of Operations
- Owner
- Human Resources Manager
Degrees
- Associate of Science
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