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General Manager of Operations Resume Example

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GENERAL MANAGER OF OPERATIONS
Summary

Customer-oriented General Manager with 30 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.

Skills
  • Solutions development
  • Incidents management
  • Systems implementation
  • Communication improvements
  • Flexible
  • High-pressure environments
  • Retail operations management
  • Dedicated
  • Cross-functional communication
  • Project management abilities
  • Client relationships
  • CRM
  • Troubleshooting and problem solving
  • Customer relationship management
  • Business Administration
  • Goal attainment
Experience
General Manager of Operations, Company Name, July 2014-CurrentCity, State
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Oversaw financial management activities, including budget management, accounting and payroll.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
  • Liaised with buyers and sellers to coordinate statements, payment schedules and cost analyses.
  • Limited inventory discrepancies by creating online inventory system using Smartwerks.
  • Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
  • Conferred with subordinate managers each day to assess needs and optimize activities.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Managed daily operations, including supervising multiple team members across 4 locations.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.
  • Assisted executive leaders in decision-making processes by creating daily reports and suggesting areas for development.
  • Supported corporate committee and generated status update reports on strategy and initiative effectiveness while offering corrective actions.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Secured revenue, accurately monitoring cash intake and maintaining store policy updates to eliminate discrepancies.
  • Resolved issues, including challenges regarding circuits, websites, vendors and telecoms.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Maximized transition efficiency and planned and executed physical relocation, including floor plans, furnishings and wiring placement.
Owner, Company Name, January 2007-July 2014City, State
  • Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
  • Directed hiring and training of new department managers to drive organizational improvements.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Set pricing structures according to market analytics and emerging trends.
  • Trained teams on specific operations and requirements for each job site, including applicable procedures and techniques.
  • Supervised performance of 10 workers with goals of improving productivity, efficiency and cost savings.
  • Participated in networking events to establish and cement community ties, B2B relationships and industry connections.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Led startup and opening of residential appliance repair business and provided business development, creation of operational procedures and workflow planning.
Human Resources Manager, Company Name, January 1994-December 2006City, State
  • Held exit interviews and documented information discussed with employees.
  • Strengthened and enhanced processes for managing complaints by leading thorough investigations into incidents and concerns.
  • Executed strong negotiation skills to see both sides and worked to reach agreements to satisfy both parties.
  • Maintained 100% protocol and procedural accuracy through HRIS management tools.
  • Advised leadership on HR-related issues, including vacation and sick time, benefits, job services and employment discrepancies.
  • Identified staff vacancies and recruited, interviewed and selected best applicants.
  • Created and implemented exit and interview program process.
  • Worked with senior-level management to create fair and consistent HR policies and procedures.
  • Fostered culture of flexibility and acceptance by maintaining open communication with personnel, factoring team perspectives into new strategies.
  • Tracked programs closely to assess effectiveness and make proactive changes to meet changing demands.
  • Complied with local, state and federal laws and established organizational standards.
  • Worked with HR advisors and HR representatives on establishing consistent hiring practices.
  • Aided senior leadership during executive decision-making process, generating daily human resources reports on metrics and policies to recommend corrective actions and improvements.
Education and Training
Associate of ScienceBusiness Administration And Management, , , Peirce College, , CityStateJune 1990
Certifications
  • Emergency Medical Dispatch (EMD)
  • 911 Dispatch, State Of NJ Community Training Associates - 2021
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Resume Overview

School Attended

  • Peirce College

Job Titles Held:

  • General Manager of Operations
  • Owner
  • Human Resources Manager

Degrees

  • Associate of Science

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