Customer-oriented General Manager with 30 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Skills
Solutions development
Incidents management
Systems implementation
Communication improvements
Flexible
High-pressure environments
Retail operations management
Dedicated
Cross-functional communication
Project management abilities
Client relationships
CRM
Troubleshooting and problem solving
Customer relationship management
Business Administration
Goal attainment
Education and Training
Peirce CollegePhiladelphia, PAExpected in 06/1990 – –Associate of Science:Business Administration And Management - GPA:
Certifications
Emergency Medical Dispatch (EMD)
911 Dispatch, State Of NJ Community Training Associates - 2021
Experience
Universal Forest Products, Inc. - General Manager of Operations Aurora, CO, 07/2014 - Current
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
Oversaw financial management activities, including budget management, accounting and payroll.
Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
Liaised with buyers and sellers to coordinate statements, payment schedules and cost analyses.
Limited inventory discrepancies by creating online inventory system using Smartwerks.
Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
Conferred with subordinate managers each day to assess needs and optimize activities.
Delivered positive customer experiences by implementing effective quality assurance practices.
Managed daily operations, including supervising multiple team members across 4 locations.
Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.
Assisted executive leaders in decision-making processes by creating daily reports and suggesting areas for development.
Supported corporate committee and generated status update reports on strategy and initiative effectiveness while offering corrective actions.
Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Recruited, hired and trained crew members on application of projects, customer relations and customer service.
Secured revenue, accurately monitoring cash intake and maintaining store policy updates to eliminate discrepancies.
Resolved issues, including challenges regarding circuits, websites, vendors and telecoms.
Improved morale and management communication by creating employee recognition and rewards practices.
Maximized transition efficiency and planned and executed physical relocation, including floor plans, furnishings and wiring placement.
Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
Directed hiring and training of new department managers to drive organizational improvements.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
Set pricing structures according to market analytics and emerging trends.
Trained teams on specific operations and requirements for each job site, including appliClaire procedures and techniques.
Supervised performance of 10 workers with goals of improving productivity, efficiency and cost savings.
Participated in networking events to establish and cement community ties, B2B relationships and industry connections.
Assessed, optimized and elevated operations to target current and expected demands.
Led startup and opening of residential appliance repair business and provided business development, creation of operational procedures and workflow planning.
Breakthru Beverage Group - Human Resources Manager Bullhead City, AZ, 01/1994 - 12/2006
Held exit interviews and documented information discussed with employees.
Strengthened and enhanced processes for managing complaints by leading thorough investigations into incidents and concerns.
Executed strong negotiation skills to see both sides and worked to reach agreements to satisfy both parties.
Maintained 100% protocol and procedural accuracy through HRIS management tools.
Advised leadership on HR-related issues, including vacation and sick time, benefits, job services and employment discrepancies.
Identified staff vacancies and recruited, interviewed and selected best applicants.
Created and implemented exit and interview program process.
Worked with senior-level management to create fair and consistent HR policies and procedures.
Fostered culture of flexibility and acceptance by maintaining open communication with personnel, factoring team perspectives into new strategies.
Tracked programs closely to assess effectiveness and make proactive changes to meet changing demands.
Complied with local, state and federal laws and established organizational standards.
Worked with HR advisors and HR representatives on establishing consistent hiring practices.
Aided senior leadership during executive decision-making process, generating daily human resources reports on metrics and policies to recommend corrective actions and improvements.
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