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general manager of operations resume example with 6+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills
  • Staff Management
  • Problem-Solving
  • Customer Service
  • Performance Reporting
  • Decision Making
  • Workforce Training
  • Staff Training and Development
  • Team Leadership
  • Inventory Management
  • Contract Review and Recommendations
  • Staff Training
  • Solutions Development
  • Employee Motivation
  • Financial Statement Review
  • Assignment Delegation
  • Performance Assessment
  • Administrative Management
  • Recruitment and Hiring
  • Sales Tracking
  • Customer Service Management
  • Staff Scheduling
  • Training Management
Experience
05/2020 to 10/2022 General Manager of Operations Universal Forest Products, Inc. | Warrens, WI,
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Supervised employees through planning, assignments and direction.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Tracked monthly sales to generate reports for business development planning.
  • Administered employee discipline through verbal and written warnings.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Guided management and supervisory staff to promote smooth operations.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Led employee evaluations with constructive feedback to boost performance.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Designed sales and service strategies to improve revenue and retention.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Managed scheduling, training and inventory control.
  • Collaborated with team leaders on quality audits.
  • Presented performance and productivity reports to supervisors.
  • Supported accident investigations and prepared related paperwork.
  • Controlled departmental facilities use and approved requests for repairs or improvements.
  • Created corrective actions based on adverse KPI trends.
05/2018 to 10/2019 Key Holder Alex And Ani | Orland Park, IL,
  • Supervised bank deposits and security procedures to support store opening and closing.
  • Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
  • Assisted in general housekeeping to maintain store image.
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
  • Protected store assets by assisting with audits, routine cycle counts and physical inventory.
  • Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
  • Collaborated with management to determine key tasks and delegate to staff members.
  • Partnered with store leadership team to learn and understand management processes and reports.
  • Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
  • Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
  • Facilitated and developed lasting relationships with clients to increase client retention.
  • Counted and balanced registers.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Used Point of Sale register system to complete transactions.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Trained, managed and motivated employees to promote professional skill development.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Mentored newly hired staff in upselling techniques to improve sales.
  • Directed and supervised staff performance.
  • Conducted department walkthrough to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Supported long-term business strategies, generating guest relations feedback for process improvements.
  • Built lasting client relationships by organizing and planning sales events.
  • Collaborated with company departments to guarantee cohesive branding and strategic product placement.
05/2017 to 04/2018 Cashier Mccoy's Building Supply | Hobbs, NM,
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Processed sales transactions to prevent long customer wait times.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Discounted purchases by scanning and redeeming coupons.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Processed refunds for worn, damaged and broken merchandise.
  • Used suggestive selling techniques to promote add-on sales.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
02/2015 to 11/2016 Assistant Store Manager Winco Foods | Mckinney, TX,
  • This store was a gas station and a pizza shop together. I ran both sides. I took phone and in store orders. I cooked the pizzas and put orders together for customer's. I also ran the gas station side. I took care of the lotto players and regular customers.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Maintained inventory by checking merchandise to determine levels.
  • Oversaw coaching and guidance of store employees to foster advancement in work operations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Formed and sustained strategic relationships with clients.
Education and Training
Expected in 03/2017 GED | Southern Crescent Technical College, Griffin, GA GPA:

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Resume Overview

School Attended

  • Southern Crescent Technical College

Job Titles Held:

  • General Manager of Operations
  • Key Holder
  • Cashier
  • Assistant Store Manager

Degrees

  • GED

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