general manager of operations resume example with 20+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Focused Operations Manager bringing 35 years of experience in day-to-day business operations management. Adept at liaising with key clients, accounts and external business stakeholders to build rapport and drive retention. Ready to apply demonstrated streamline processes to increase efficiency and reduce costs. Focused on promoting safety and productivity across multiple business lines. Advanced knowledge of applying trend analysis to create value for customers and profitability for company. Dedicated and organized Operations Manager and effective leader with over 35 years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion. Talented Operations Manager bringing 35+ years of experience and demonstrated record of accomplishment in management. Proficient in operational enhancements, quality improvements and team leadership based on positive strategies. Cross-functional collaborator well-versed in developing successful teams and motivating employees to meet individual and team objectives.

  • Business process re-engineering
  • Workforce training
  • Performance reporting
  • Contract review and recommendations
  • Systems implementation
  • Multi-unit operations management
  • Multidisciplinary collaboration
  • Process improvement strategies
  • Financial and cash flow analyses
  • Cost reduction and containment
  • Planned equipment constraints
  • Policies and procedures implementation
  • Incidents management
  • Staff training and development
  • Performance management
  • Negotiations expert
  • Productivity improvement specialist
  • Quality assurance controls
  • Business Administration
  • Sales presentations
  • Microsoft Office Suite expert
  • Quality assurance and control
  • Market penetration
  • Lean manufacturing and design
  • Invoice processing
  • Procedure development
  • Health and safety compliance
  • Maintenance planning
  • Management
  • Team Building/Leadership
  • Warehouse operations
  • Quantifiable revenue increases
  • Organizational Management
  • High-pressure environments
  • Business and Operations Management
  • Delegation
  • Multi-site operations
  • Social media marketing
  • Customer relationship management
  • Microsoft Office expertise
  • Production
  • Retail operations management
  • Dedicated
  • Marketing
  • Client relationships
  • Retail Space Planning
  • Staff retention
Education and Training
Eastbrook High School Dalton Ga, Expected in 05/1974 High School Diploma : - GPA :
Universal Forest Products, Inc. - General Manager of Operations
Chesapeake, VA, 06/2015 - 09/2018
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Conducted performance reviews providing coaching and feedback to benefit both company and employee.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Built upon established practice standards to improve operational performance and reduce labor costs.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Replenished inventory to maintain par levels.
  • Achieved and surpassed production targets through effective staff management, task allocation and materials coordination.
  • Inspected production areas to identify and correct unsafe or unauthorized practices.
  • Conferred with subordinate managers each day to assess needs and optimize activities.
  • Cultivated and strengthened relationships with customers, vendors and internal stakeholders.
  • Drove solutions to predominant operations issues by identifying areas of deficiency and performing root-cause analysis.
  • Assisted in refining procedures, defining best practices and correcting reported audit issues.
  • Developed incident management strategies to promote troubleshooting, root cause analysis and timely resolution.
  • Resolved challenges regarding circuits, websites, vendors and telecoms.
  • Strengthened operational efficiencies and traceability, developing organization systems for financial records and sales reports.
  • Aligned operational boundaries between processes and production demands.
  • Reduced costly waste in manufacturing by identifying and eliminating overproduction.
  • Supported corporate committee and generated status update reports on strategy and initiative effectiveness while offering corrective actions.
Veolia - Business Owner
Taunton, MA, 01/1981 - 06/2015
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Resolved issues quickly through meticulous research and quick decision making.
  • Conferred with customers to understand needs and finalize purchase orders.
  • Kept records for production, inventory, income and expenses.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Kept up-to-date on regulatory changes affecting business operations.
  • Developed business and marketing plans and prepared monthly financial reports.
  • Set pricing structures according to market analytics and emerging trends.
  • Reconciled daily sales, returns and financial transaction reports and prepared bank deposits.
  • Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
  • Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
  • Directed implementation of strategic business plans to achieve goals and objectives.
  • Reconciled daily sales and financial transaction reports and prepared bank deposits.
  • Assessed business operations to implement realistic annual budget.
  • Leveraged social media to expand market reach and facilitate sales agent recruitment.
  • Maintained functional and orderly building areas to deliver professional appeal to customers.
  • Devised and implemented standard operating procedures, training programs and office management systems.
  • Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Interviewed, trained, and supervised employees.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Developed business from ground up and prepared records and operations for smooth handover to new owners.
  • Provided organizational leadership and established business vision to achieve sales, profit and revenue goals for consignment fashion, perfume and accessories store.
  • Calculated credit amounts and commission payouts, priced merchandise and generated credit memos for returned merchandise.
  • Developed and directed activities of team, implementing culture of excellence by modeling expected behavior.
  • Coordinated with webmaster to develop website and create online advertisements.
  • Monitored industry trends and attended trade shows to select and items for resale in stores.
Jefferson Industries - Plant Manager
City, STATE, 01/1981 - 10/1989
  • Provided work direction, resolved problems, prepared schedules and supervised operations to complete work for team of 141 employees.
  • Gave direction and leadership to all levels of employees and managers.
  • Improved workflow processes to maximize efficiency and enhance operations.
  • Promoted high-quality daily production by enforcing product standards and monitoring level of quality.
  • Planned, directed and coordinated operations for production, machinery and processing within company policies and procedures.
  • Oversaw employees and related programs to maximize team productivity and facility output.
  • Adjusted and improved processes to maximize efficiency.
  • Increased plant safety by implementing proactive strategies and well-structured training.
  • Supported departments in successfully utilizing available labor, materials and equipment resources for production.
  • Eliminated materials waste and unnecessary labor hours to reduce costs.
  • Managed manufacturing operations for sewing and cutting production.
  • Documented and evaluated data about all aspects of production to assess areas in need of improvement.
  • Created and oversaw viable strategies for continuous improvement.
  • Managed areas of manufacturing, safety, inventory control and process implementation.
  • Directed daily operations at 100,000 sq. ft. manufacturing plant.
  • Coordinated maintenance strategy for equipment, including predictive and preventive measures.
  • Exceeded customer expectations and achieved KPIs by focusing on optimization of daily functions.
  • Improved quality of product with robust inspections and assessment team.
  • Developed and implemented new training program that focused on production quality, food safety and staff safety.
  • Consolidated various shifts to streamline operations.
  • Developed strategic programs and devised key plans that affected the direction of the business.
English :
Negotiated :
Spanish :
Negotiated :

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Resume Overview

School Attended

  • Eastbrook High School

Job Titles Held:

  • General Manager of Operations
  • Business Owner
  • Plant Manager


  • High School Diploma

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