Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Automotive Professional that is exceptionally well versed in all aspects of strategic business development. Impressive track record of generating million-dollar sales growth for automotive dealerships. Committed to improving bottom line profitability while achieving the highest levels of customer satisfaction. Extensive experience in the development, coaching and leadership of top performing personnel and creating top workplaces.

  • Customer Service Management
  • Staff Management & Mentoring
  • P&L Management
  • Strategic Business Planning
  • Expense Absorption Allocation
  • Profit & Revenue Maximization
  • Team Building & Motivation
  • Return on Investment Optimization
  • Create Top Workplaces
  • Department Head Development
Work History
01/2022 to Current
Operations Manager Universal Forest Products, Inc. Emlenton, PA,
  • Support General Management of six stores by overseeing, implementing processes and personnel to maximize operational efficiencies leading to profit goal achievement.
  • Training and mentoring of younger General Managers within the group.
  • Developed and launched a custom retail order process emphasizing the importance of pre sold production and it's impact on each department within all six dealerships. Customer retail orders increased from an average of 100 to 250 each month our first two months after launch.
  • Secured Ford Motor Company approval for Commercial Vehicle Centers in the Brunswick and Canton locations. Both locations are experiencing growth in commercial service and parts.
  • Recruited and hired commercial staff (diesel technicians and commercial service advisors) for an offsite commercial service facility in Canton.
  • Solicited and secured multiple commercial service accounts, as large as PepsiCo NE Ohio, for Maple Heights, Brunswick and Canton.
05/2019 to 01/2022
General Manager of Operations Stone Brewing Company Redlands, CA,
  • Created a productive, retail, goal-oriented atmosphere based on accountability and ownership of results.
  • Awarded Ford Motor Company "Presidents Award" for the highest level of customer satisfaction and sales efficiency our first year.
  • Earned company's first Top Workplaces NE Ohio Cleveland Plain Dealer.
  • Improved new vehicle sales 75% within 24 months earning a spot in the region’s Top 35 up from #105.
  • Reached Top 10 in the region in Certified Pre-owned sales.
  • Improved total Pre-owned sales 100% within 24 months.
  • Increased business by developing new marketing plans and sales promotions.
  • Motivated employees to achieve sales goals with multifaceted approaches encompassing rankings, contests, and prizes.
  • Managed digital presence, including web portal and social media platforms driving traffic to sales team.
  • Boosted revenue with development of new business sources such as online digital retailing tool.
  • Aligned sales team with business goals and sales objectives based on forecasts.
  • Recruited, built and coached high-performance sales team.
  • Communicated targets, policies, and upcoming promotions through regular sales staff meetings.
  • Maximized ROI with promotions by correctly targeting plans, consistently locking in new customers.
  • Achieved profit targets, leveraging market knowledge and in-depth forecasts to plan sales operations.
  • Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels over 600%.
08/2018 to 04/2019
General Manager Stone Brewing Company San Clemente/Laguna Niguel, CA,
  • Reduced turnover through morale-boosting strategies and effective training policies.
  • Improved business operations by tracking trends and adjusting business strategies to better align with needs.
  • Achieved revenue and profit targets through solid promotional and budget control strategies.
  • Protected assets by setting effective access policies and monitoring security risks.
  • Increased new and used sales volume 400% with improved marketing and promotional strategies diversified across multiple channels.
  • Built a strong, resilient team by identifying and onboarding highly qualified candidates for key front-line and senior management positions.
  • Eliminated waste at all levels, regularly reviewing team activities and records to spot and resolve problems.
  • Enhanced operations with new and improved procedures targeting underperforming areas and systematic weaknesses.
  • Identified financial strengths and weaknesses by regularly reviewing KPIs and tracking sheets.
  • Established milestones and production targets while instilling a store culture based on ownership and accountability.
09/2017 to 03/2018
General Manager Stone Brewing Company Escondido, CA,
  • Tasked with assignment to improve corporate culture, operations and processes while maximizing performance across all five departments.
  • Supervised and mentored 110 employees while creating common goals to increase the value of the company by optimizing sales, service, mechanical repair, office administration and overall team development.
  • Leveraged company success both short and long term by improving staff, new and existing, through training and employee development leading to more accountable teams.
  • Created a real retail atmosphere while setting specific, manageable, attainable, and measurable goals for all team players.
  • Implemented a full sales and service operational model based on transparency honesty and integrity to meet consumer needs and requests.
  • Returned to central Ohio to reunite with family.
08/2007 to 02/2017
General Manager Company Name City, State,
  • Optimize profitability, processes, and personnel across 5 departments.
  • Ensure facility cleanliness, staff professionalism, full compliance with company standards of excellence, and the highest possible scores on Customer Service Index (CSI).
  • Minimize expenses and employee turnover while continually expanding territory.
  • Promptly address personnel issues and aged/delinquent account receivables.
  • Grew revenue 45% during my tenure while improving bottom line profitability over $850,000.
  • Increased service absorption 16% during my final four years of employment.
  • Led the company to be recognized as a Top 50 Workplace in Central Ohio my final five years of employment.
  • Monitor CRM traffic count and compare ratio of appointments from leads.
  • Assess lost deals, opportunities, and contracts in transit.
  • Identify and capitalize on opportunities to improve finance and insurance (F&I) products, commodity penetration/coding, labor rates, unit/part sales, profits, staff productivity, and repair services.
  • Lead and motivate 84 cross-functional employees to peak performance levels while managing entire P&L.
  • Member of NADA and contributor to dealer council.
Expected in
Bachelor of Science: Human Resource Management

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