general manager of operations resume example with 16+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

My efforts are dedicated in serving & contributing to a healthy community where quality service and customer satisfaction are top priority. I strive to secure a position for which I can both acquire new tools & exercise my individual skills for a role with growth in leadership. I have invested the majority of my career in the Hospitality & Service industries for which I am confident the standard of service, leadership & sales I have developed & operated by, will be a true asset to the position for which I have applied.

  • Restaurant operations management
  • Customer service best practices
  • Adaptable
  • Brand standards promotion
  • Stable work history
  • Honed marketing skills
  • Supervisory skills
  • T.I.P.S. certified
  • Organization and prioritization
  • Labor and food cost control
  • Hiring and training
  • Customer-oriented
  • Full service restaurant background
  • Influencing and persuasive
  • Proven sales record
  • Staff development talent
  • Menu development
  • Employee recruitment expertise
  • Conflict resolution
  • Critical thinking
Education and Training
Hondros College of Business Westerville, OH Expected in 04/2016 Associate of Arts : Real Estate - GPA :
Columbus State Community College , Expected in 01/2010 Associates Degree : Hospitality Management - GPA :
Central Crossing High School Columbus, Grove City, OH Expected in 01/2007 Diploma : - GPA : GPA: 66, GPA: 3.66
Universal Forest Products, Inc. - General Manager of Operations
Wilton, NH, 08/2016 - Current
  • Oversee budgetary and financial activities and implemented strategies to grow business and profits.
  • Lead organization by establishing business direction and actualizing operational plans to meet goals.
  • Build high-energy, forward-thinking teams to modernize legacy operations and keep organization agile in changing conditions.
  • Cultivate strong industry relationships with competitors and suppliers to promote cooperative interactions and improve industry insights.
  • Drive company vision with collaborative employee engagement techniques and strategic leadership.
  • Attract and retain diverse and productive employee teams with thoughtful hiring initiatives and oversight.
  • Review daily financial reports and reconciled accounts to keep information current and accurate.
  • Establish and oversee strategic business actions and streamline operations.
  • Control business direction changes and provide support during restructurings.
  • Assess company operations with various teams to develop strategies for improvement and expansion.
  • Determine revenue and profit impacts of market strategies and lead business direction toward profitable channels.
  • Monitor business trend forecasts and adjust budgets and operational plans to maximize growth and opportunities.
  • Eliminate company bottlenecks, reduce financial obstacles and address work constraints to promote overall growth.
  • Deliver speeches, attend industry conferences and write articles to promote company image and engage with buyers.
  • Cultivate successful business culture focused on performance optimization and goal attainment.
  • Engage in risk management by reviewing proposed actions and assessing for potential liability.
  • Utilize accounting knowledge to help senior management develop and implement business improvements.
  • Discuss external industry perspectives to deliver measurable improvements in business decision and risk management.
  • Minimize turnover through appropriate selection, orientation, training, education and development.
  • Partner with risk management and technical teams to test merger and liquidation processes, promoting streamlined workflows for clients and company.
Topbuild Corp. - Hospitality/ Assistant Store Manager
Cranberry, PA, 11/2011 - 05/2017
  • I was responsible for the general knowledge of labor laws, health codes, safe food handling and sanitation, responsible alcohol service, safety and security systems and procedures, and computer operations
  • I managed and directed work of others, championed change and analyzed Profit and Loss statements
  • I was Team focused and passionate about the training and development of my Team
  • I was responsible for the operation of the kitchen and oversee service in the dining room
  • I estimated how much food and beverage will be used, and place orders with suppliers
  • I totaled cash and charge receipts at the end of each day
  • I oversaw the food preparation, checking the quality and size of the servings and resolve customer complaints about food or service
  • I made sure the kitchen and dining areas are cleaned according to company standards
  • I monitored the actions of staff and guests to ensure safety standards and liquor laws were obeyed
  • I recruited, hired, and oriented new team members
  • I scheduled staff work hours, made sure that peak dining hours were covered.
Darden Restaurants - Manager in Training
City, STATE, 05/2005 - 10/2011
  • Worked closely with customers to understand needs and resolve diverse issues.
  • Maintained current understanding of company offerings to better serve customers and team members.
  • Collaborated with staff to maximize customer satisfaction and streamline procedures.
  • Delegating employee assignments, monitored progress and evaluated performance.
  • Followed Management's advice to improve leadership and supervisory skills.
  • Learned all aspects of Hospitality business from ground-up to fully understand every operational facet and contribute to long-term business success.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Organized resources and minimized waste to protect company interests and complete projects on time.
  • Coordinated work of team of fifty-five employees to help each team member carry out accurate Hospitality work.
  • Resolved customer issues efficiently to build loyalty.
  • Built network of peer and professional contacts, sharing knowledge and gaining insights.
  • Maintained inventories through spot checks, complete physical inventory and reordering.
  • Assigned tasks to employees following established schedules.
  • Made informed decisions and communicated requested actions to employees.
  • Verified employee purchases and approved expenditures.
  • Contributed to strategy and goal establishment and monitoring.
  • Enhanced leadership abilities through training and hands-on task completion.
  • Learned company processes, procedures and employee role functions.
  • Completed special projects under manager guidance.
  • Corrected potential workplace hazards and improper tool or equipment use.
  • Implemented sales and promotions with pricing and merchandise display adjustments.
  • Supported staff training, development and evaluation.
  • Aided budget management and financial oversight, monitoring expenses and accounting reports.
  • Developed understanding of quality assurance processes and requirements.
  • Helped plan and prepare employee work schedules.
  • Resolved client issues by delivering excellent customer service and maintaining positive attitude.
  • Balanced cash drawer daily and performed opening and closing duties.
  • Shadowed managers to gain understanding of organizational expectations and management techniques.
  • Examined merchandise to correctly price and display products.

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Resume Overview

School Attended

  • Hondros College of Business
  • Columbus State Community College
  • Central Crossing High School

Job Titles Held:

  • General Manager of Operations
  • Hospitality/ Assistant Store Manager
  • Manager in Training


  • Associate of Arts
  • Associates Degree
  • Diploma

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